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“Good Hotel” 4 of 5 stars
Review of Holiday Inn Express Oro Valley - Tucson North

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Holiday Inn Express Oro Valley - Tucson North
2.5 of 5 Hotel   |   11075 North Oracle Road, Oro Valley, AZ 85737 (Formerly Oro Valley Hotel and Suites)   |  
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Ranked #1 of 2 Hotels in Oro Valley
Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
71 hotel reviews
Reviews in 67 cities Reviews in 67 cities
24 helpful votes 24 helpful votes
“Good Hotel”
4 of 5 stars Reviewed February 23, 2012 via mobile

Stayed here one night when in town on
business. Rooms were nice and tidy. Hotel had been a Wingate at one time, all the decor of Wingate was still throughout the hotel. Bed was very comfortable. I didn't eat the breakfast but it didn't look spectacular.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    29
    28
    9
    3
    3
See reviews for
15
21
6
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
AZ
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 21, 2011

We stayed at this hotel for 2 nights this week and enjoyed the physical property very much. The rooms are spacious and beds very comfortable. The breakfast is a step above the usual waffle/bagel/cereal fare! The pool was heated and the hot tub very hot, but still enjoyable. Housekeeping staff helped us with lighter blankets to replace the heavy comforter on the bed, in a very timely manner.
The management, specifically the General Manager, Jim, was the most obnoxious person I've met in a long time. There was an issue with rates. We had booked with a group and the original contract was for a room/golf package. When the hotel changed owners and was no longer a Wingate, they changed the arrangements to room only rates. I found a $24/night cheaper rate for the same 2 days at Venere.com and booked it there and then called the hotel to cancel my original reservation When I spoke to the hotel staff member to cancel, she said "You didn't need to do that--we would have matched the rate without you having to do that". I then asked if the others in our group could just call to get the rate, she said yes. I informed our group of my rate and indicated they could just call to book it. Anyhow----when we checked in, only those who booked at Venere.com and then called to cancel got the rate. The GM Jim said that only 2 rooms should have been allowed at that rate and no one else should have it. He refused to back up his staff member who told the 4 other couples on the phone that they had the lower rate. He was rude and arrogant in insisting they were just out of luck and even told one couple to "go down the street to another hotel". Each couple who thought they had the lower rate spoke to him directly and with each, he was surly and certainly did not have customer service in mind.
This hotel is soon to be a Holiday Inn Express, and I've written them regarding the GM, hoping this person will no longer be associated with this hotel(or any other if this is his idea of customer relations).
My suggestion is to check rates on line if you book this hotel and not accept their rate as being the lowest available.

Room Tip: All rooms are quiet as you are not close to a major highway!
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2011

The hotel was clean and spacious. Outstanding breakfast which was included with the price of the room. Highly recommended!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bisbee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 15, 2011

If your business or leisure or hospital visiting takes you to the North of Tucson, Oro Valley Hotel is a safe bet. Largish rooms, good desk w/computer plug-ins, comfortable king bed, the usual more than continental-less than full breakfast fare. An added plus is the paved walkway/bikeway that runs along the river (dry mostly cept in heavy rain) steps from the hotel. Remember though it is North of Tucson, about 15 miles to downtown. There are the usual chain restaurants nearby and several locally owned places within 5 miles (Blue Fin, Saigon, Saffron, Beyond Bread). For burger fans, an in & out is a mile away. The Oro Valley hospital is two miles away and this place is very convenient if you have someone laid up for a knee replacement (as I did), or some other medical necessity.

Room Tip: Ask for the hospital rate.
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joliet, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2011

We stayed at the Wingate for four days in February. Our plan was a day in Arizona wineries, a day of hiking and a day driving the Catalina Hwy. The wineries were far no matter where you were staying in Tucson... but the hotel was within walking distance of Catalina State Park and about 20 minutes away from the Catalina Hwy.

The hotel was lovely, clean and comfortable. The free breakfast was well stocked and had a nice choice of items (eggs, bacon, sausage, breads, biscuits, cereal, milk, coffee & juice). Wi-Fi was free and fairly fast. Nice flat screen tvs and comfy beds. Everyone was very kind and helpful.

There are plenty of restaurants and shopping areas for you to visit near the hotel.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson AZ
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2010

This is a very nice hotel located with a very nice view of the backside of the Santa Catalina mountains. The room was well-appointed and spotless. The walk-in shower is a little narrow, but should not be a problem for most. The only downside of this property is that it is located in the extreme north edge of Oro Valley. If you are looking for a place out of the way, this is great. If you are interested in driving into Tucson regularly while staying here, it is probably not the best choice. There are a number of restaurants about 1/2 mile souoth of the hotel, located in a strip shopping center. No real shopping in the immediate area other than a Home Depot, a Fry's Grocery and a Target. Breakfast was fairly typical of hotels that provide a basic breakfast, with the usual fare.
Hotel staff were friendly and efficient. Enjoyed my stay here.

  • Stayed October 2010, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arizona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 1, 2010

This is a fairly new hotel and everything looked well cared for. The rooms are spacious and inviting as was the bathroom.

Stayed June 2010, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Oro Valley - Tucson North

Address: 11075 North Oracle Road, Oro Valley, AZ 85737 (Formerly Oro Valley Hotel and Suites)
Phone Number:
Location: United States > Arizona > Oro Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Oro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Oro Valley - Tucson North 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Oro Valley's newest hotel. Formerly Wingate by Wyndham. Beautiful views of the Santa Catalina Mountains. Chili's restaurant in parking lot. ... more   less 
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Also Known As:
Oro Valley Hotel Oro Valley

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