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“Aqua Samoa Watersports was great!” 2 of 5 stars
Review of Aggie Grey's Lagoon, Beach Resort & Spa

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Aggie Grey's Lagoon, Beach Resort & Spa
3.5 of 5 Resort   |   Mulifanua Ferry Terminal Pier | PO Box 67, Apia, Upolu, Samoa   |  
Hotel amenities
Ranked #18 of 32 Hotels in Apia
Downunder
1 review
6 helpful votes 6 helpful votes
“Aqua Samoa Watersports was great!”
2 of 5 stars Reviewed January 15, 2008

If it was not for the folks at Aqua Samoa, this would have been an average and probably boring holiday. One can only hang by the pool or beach chewing coconut husks for so long.

Kat and Steve and the team at Aqua Samoa really made a difference. We have an 11 year old and a 14 year old and were able to all go scuba diving together!

You get put through a training session in the pool in the morning, to go on a supervised dive on the reef in the afternoon. Steve, the divemaster was ultra patient with the kids and clearly cared that they (and we) were having a great experience. The dive on the reef was great, with the whole family with tanks on and bubbling away at 3 meters exploring some amazing reef formations. Not quite as colorful as the barrier reef, but some really way out formations, like being in a science fiction movie on another planet.

We also dived again with Fiti who is Steve's number 2 and he was terrific also and we explored another location at 6 or so meters. This is a really cautious and safe operation. I have PADI dived elsewhere in the world, and been worried...Aqua Samoa were on top of everything.

Aqua Samoa was flexible, patient, cared about our needs, and also helped us enjoy Hobie Cats, Jet Ski, wake boarding, kayaking, snorkelling and had other sports available like kite surfing, knee boarding, water skiiing etc. Great folks.

Aggie Grey's Resort.......great location, beautiful grounds, great lagoon setting, we had a good time, relaxed too much, slept well though in a very simple and austere room (no mini bar - myabe that was a good thing) with a bathroom that fogged up and stayed damp till the afternoon, the kids loved the pool and making new friends....but clearly Aggie Greys is still learning how to run a good resort/hotel....2.5 years after opening. Purportedly it is built on the site of an old US Navy (WWII) and flying boat base. There are some relics hiding there. There is a nice 18 hole golf course (though some staff dont know it has gone beyond 9 yet), tenniz courts, kids club, internet cafe, etc.

They have invested a lot of money to ramp up to a world class resort and truly desire to be a world class resort in reality as well as in vision.

The staff are mostly friendly, try very hard, but could certainly benefit from training to provide a more consistent overall customer experience, awareness of service processes, a semblence of speed, smiling all the time (some appeared downright grumpy...frequently), and improved english. The likes of Singapore, Hong Kong, Thailand, Malaysia, Mexico, Carribean, are way ahead in these areas. An international operator for a couple years would create value.

There were 4 restaurants and they are adding a 5th. The food was good to very good, international chefs (the exec chef was very visible - spending time with the guests etc checking on things), excellent variety, excellent deserts, though was very expensive (unless you were spending Japanese Yen) and the service was very patchy. Apparently it is common for staff to simply not turn up for work which is not great for their colleagues that then carry the load. Faa Samoa they call this. The local culture is beautiful and yet to suffer much from western influences. Maybe we should all live like this in villages...antarctica would not be melting...great!

Amazingly the selection of fruit was very narrow. Difficult to get enough fruit. We have a broader selection of fruit on the table at home. Apparently a lot of this type of food is imported so apart from Oranges and tinned pineapple......the local fare is kinda limited.

The pool furniture was dead. Torn and/or moldy in many cases. The canopies falling off some of the umbrellas. Stunning that this is acceptable...especially when the general manager knew it was like that and did nothing about it.

Some staff were not aware of how to provide poolside service for snacks etc., sometimes declining to deliver to poolside...until straightened out by a supervisor who "got it".

Not that you go to a resort to watch TV...but satellite was advertised but did not exist. There was 8 or so DVD's that cycled all day, changed each day, for when it was raining. They were current release and kept the kids from getting bored when it was too hot or too wet outside.

The bill was all over the place. Things were charged for that should not have been there. 2 weeks later it is still to be sorted. Language challenges made it difficult many times to get things right. You need to sign a manual docket for everything and it must be a real challenge to reconcile dozens of these per guest.

Internet and mobile phone access. Not that you go to a resort to make phone calls, but, sometimes you need to communicate with the real world..Mobile phone roaming...AU$4 a minute outbound. (Singapore charges about 80c per minute out.) AU$1.50 per minute in bound. SMS almost 70c. Internet access is dial up only. No broadband or satellite. AU$10 for an hour, and it is so slow that it takes about an hour to get through 4 - 6 emails. Mobile phone data/email would not work.

One odd event was that we were there for new years day and it seemed that a lot of locals turned up and spent time with their relatives staying at the hotel, around the pool. They even seemed to bring their own food in esky's. The pool got overloaded. 50 - 70 people at one time. It is not a big pool. In fact they could do with another 1 or 2 pools. At the end of the day it had a sizable suncream slick at one end.

There were cats wandering around. The cats were funny, were entertaining when they brawled around on the floor, but should not have been allowed in a food area where they jump up on your lap when you are not looking. Also saw a couple take a crap 3m away in the garden, bury the doo doo and wander back into the restaurant. Not good. The waiters occasionally had to send them flying off the tables.

There you have it. Not a bad experience. Aqua Samoa were terrific. Aggie Greys is trying hard and will get there, though manyana is too fast. This could be a top/world class resort but it has a way to go. I wish them well. Would we return? Maybe. though I would be checking on a few things first (like...did you replace your pool chairs yet? Are the cats locked up? Do you have better value meals? Not AU$100-150 for 2A 2C no drinks) and looking for a better overall package deal...and would not be going when they do there changeover from left hand drive (US style, RHS of road) to right hand drive (NZ/UK style LHS of road). This is a big issue in Samoa. Would not want to be there on changeover time...both sides of the road in both directions?

God bless!

  • Liked — Aqua Samoa Watersports on property
  • Disliked — Pool furniture was plain worn out....
  • Stayed January 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
North Island New Zealand
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 6, 2008

We have spent alot of time overseas...Fiji, Bali Thailand and Vietnam...This is the worst place we have ever stayed. Extremely Boring. Poor Service. Ladys at Spa are so damn rude. I got food poisoning and they stuffed up our account and charged out credit card incorrect. Never again

  • Liked — Views
  • Disliked — Food
  • Stayed June 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 3, 2008

My father and I booked a twin room at Aggie Grey's Resort and Spa, which was reasonably comfortable for the two of us. The air conditioner was in excellent form, which is important in the sticky, humid heat.

November was off-peak, so the resort was only filled to about a third capacity; it was lovely and quiet. The pool is divine to swim in, with little nooks and crannies to bask in.

Food was an average experience. Breakfasts were excellent, consisting of a rotating array of baked goods, fresh fruit and hot food, and the home made bread was delicious, but lunch and dinner were not great. Dad and I bought fruit and taro chips from the Apia food market, and some bits and pieces from a supermarket for a few meals. The drinks were also overpriced; I think you taken advantage of because of the isolation of the resort.

Also, if you're a young woman holidaying without a husband, you may get hit on by the resort staff. More than one inquired about my marital status, and I was there with my buff-for-an-older-fella father; there was another girl there who was travelling alone and she was really uncomfortable with the unwanted attention.

But despite my complaints I would go back to Samoa just to treat myself to Manaia. Giovanni, the Italian-Samoan host, is an absolute darling, and the girls are so sweet and welcoming that I never felt uncomfortable. You know how sometimes when you get a massage you feel judged for every little jiggly bit? There was absolutely none of that. I felt completely accepted and comfortable, and the girls did an amazing job. I felt more relaxed after one massage there than I have all year.

The outdoor setting is stunning, too - you change in these opulent bathrooms, and then follow your masseuse along boardwalks over tropical foliage to an open-air massage table. You lie there, listening to the twitter of birds and the cascading of water, and it truly is heavenly. You can also enjoy the complimentary cool-water Jacuzzi whether you choose to have a treatment or not, soaking in the sun and ambience and watching hermit crabs navigate the pebbled path.

Stayed November 2007
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auckland
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 28, 2007

Arrived at the airport in the middle of the night and found the shuttle easily. Quickly arrived at resort for quick check in, no problems at all.

Resort was great, the buildings etc were not really nice or classy, but they suited the beach themed holiday. The only thing i did not like were the thousands of lizards that came out at night and came in our room every night! Rooms are ok, not really nice, but big and with a great view of the ocean. Bathrooms were good but there is no demister so everything gets fogged up.

However the experience is great; the weather was amazing, there is a huge warm pool and many activities to do. Because the lagoon is man made, the sea was too rocky to swim in, but the lovely pool made up for it. Also, the resort has a lot of small cute cats running round, and if you are an animal lover like i am, you will find them very entertaining!

The food is a bit expensive but is nice. We had a package with just breakfast, and this was good as we could try all the other restaurants - asian, pizzeria, etc.

We went into Apia however there is nothing there and it is not really worth going. The samoan way of doing things is very relaxed, and we also had a very relaxing holiday. I would go back for another quick getaway.

I usually like to stay in upmarket, 5 star hotels, but for a holiday to a beach island, Aggie Grey's was a really great place to stay, and made my experience a memorable one.

  • Liked — it was big and had a great pool and great view from the rooms
  • Disliked — lizards and bugs everywhere!
  • Stayed November 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodend,north canterbury
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 27, 2007

We had 10 days her.The weather was great, very humid though.We took our two kids aged 6 and 7 years (this was their first overseas trip)

We went on an all inclusive packaged which we would highly recommed, this saved us heaps of money.The only thing we can say about this is that the kids got a bit sick of there meals as they had the same menu lunch and dinner.

Drinks are about 6 samoan tala for the local beer and 6.50 - 8 tala for a soft drink.

The staff are very friendly.
The rooms are quite basic.

The resort grounds were lovely.
We really just lazed about the pool and went snorkelling.
The water wasnt really clear but the kids enjoyed it.we went on a boat to go snorkelling out to the reef which was 50 tala a person,we thought this was worth it.

We went into Apia one day to do the market thing.Personally we didnt enjoy it.It was hot and we felt unsafe.Maybe it would be better without taking the kids in.Do shop round at the markets as some stalls are asking 35 tala for a lava lava,this is way to much you should be paying between 10 and 15 tala.

We had a few problems at the resort,but they got sorted out in the end and we left happy.we did complain about the kids club as they didnt do anything with them,hope fully they will be following the programe from now on.

Food was not outstanding but we did enjoy all our meals.

Spa is very expensive,prices starting around 180 tala for a massage.

We were going to hire a car but decided agaisnt it,this from 170 tala a day upwards.

Overall we enjoyed our holiday and we would go back,next time we would use the resort as base and spend some time on Saivai.

Stayed November 2007
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 20, 2007

My husband, myself and another couple spent a week at Aggie Greys Resort and Spa at the beginning of November. We loved the environmnet, the grounds are beautiful, the rooms comfortable, the pool is beautiful and for us women time spent at the spa was most enjoyable. We found the staff very friendly and for the most they did their best to make you feel welcome and provided good service. We had no problems with staff at all, although sometimes you got mixed messages, one would say something and another something else, but we put this down to language.
The major problem we had was the quality of the food. The breakfasts were great, a very good buffet and the breads and pastries were excellent, but unfortunately for us that is where it stopped. After eating 3 evening meals and lunches at Aggies we decided to hire a car so we could go into town. We found Aggis Hotel in Apia served great food, and it was also considerably cheaper, as were the drinks and cocktails. Cocktails by an average 10 talla. We also ate at Hotel Lisa, which cerved a tremendous meal and a most reasonable price.
Don't know how the spa have got it so wrong regarding food and the sad thing was that while mixing with other guests and on the plane trip home, this became a main topic of conversation for those who had stayed, or were staying there. In fact there were more than eight couples who were making the same complaint.
In our case steak was simply inedible as were other dishes, and for lunch you just couldn't get a simple ordinary sandwhich, everything cooked and mostly with chips. As I said we hired a car because we weren't prepared to eat food that tasted bad and was extremely overpriced. Aggies in town is so much better and cheaper.
I hope the Spa gets it right, because it is a great place to stay with a lot going for it.

  • Liked — Environment - spa
  • Disliked — Food
  • Stayed November 2007, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 14, 2007

I did not have very high expectations of Samoa as a whole but was extremely impressed and recommend to all. It was excellent value for money. The hotel was clean and had excellent food. The only major draw back was very slow and sometimes a little rude service at times (the night time staff mostly) Morning staff were extremely friendly and helpful.
The spa at the resort is absolutely beautiful and I highly recommend indulging.

  • Stayed October 2007, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aggie Grey's Lagoon, Beach Resort & Spa

Address: Mulifanua Ferry Terminal Pier | PO Box 67, Apia, Upolu, Samoa
Location: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Apia
#6 On the Beach Hotel in Apia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Aggie Grey's Lagoon, Beach Resort & Spa 3.5*
Number of rooms: 140
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Also Known As:
Aggie Grey`s Lagoon, Beach Resort And Spa
Aggie Grey`s Lagoon, Beach Hotel Apia
Aggie Greys Lagoon Beach Resort
Aggie Greys Lagoon Beach Hotel
Aggie Grey's Lagoon, Beach Resort & Spa Samoa/Apia

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