This was my first island holiday ever and I wanted to make it a great one. I spent hours searching for the best deal and best accomodation but after all my efforts I was thoroughly dissapointed with Coconuts. To quickly summarise the service was terrible, management difficult to deal with and rude, the food gave my mum food poisioning and the beach disappointing.
When we arrived at reception after dark due to our plane being delayed were taken to our room by a man who couldnt speak any english and couldnt give us any information about the resort or even where the resturant was. I had booked for a treehouse room and found that we were on the ground level in the corner of the resort with no view. I could not do anything about it that night since it was after reception was open but the next morning requested an upstairs room since this is what I had been lead to beleive a 'treehouse' room was. They couldnt organise one that day but we did manage to get one for the remaining 4 nights of our trip. The room was ok but sheets were a bit musty.
At the restaurant the waiters were quite rude and you felt like you were being an annoyance by ordering or asking any questions. We were left unsure about how the meal deal worked and how to pay for the extra items not included on the meal deal. The food was often too rich and oily which after all the hype I had heard about Mika's famous food wasnt great but we had to eat there as we had paid for it in advance and there are no other places to eat near the resort except Sinelia Resort. On the 3rd night I woke up to my mum having horrendous food poisioning. She could not leave the room for 2 days. I had tried to find some help early that morning but no one was around and when I did I was given some disinfectant to clean up the room myself. I spoke to Mika, the chef later who denied it being his food and said no one else had reported anything to him and it must be overexposure to the sun. In the pool later that day I overheard some other guests saying their partners had severe stomach cramps aswell.
The beach and snorkelling wasnt that great. It wasnt exactly the idyllic paradise with palm trees lining the white sand that I had imagined but some volcanic rock holding up some sand. The coral was dead and hardly anything to see while snorkelling.
I had a great time exploring the island when we left the resort and do not regret choosing Samoa at all. It is a wonderful untouched place, full of culture and has beautiful beaches if you can rent a car and explore them. I do have some wonderful memories from our trip but mostly from our time outside the resort.
Not only did we have a hard time with the staff while we stayed at Coconuts but 5 months later we got an email accusing us of not paying for our meal deal (approx $900). I had paid this well in advance of our trip and had the bank statement entry to prove it which I emailed to them. We have never had any apology for the rude accusation or any acknowledgment that they recieved the email back from us. Basically we just kept an eye on our credit card statements to make sure they didnt charge us without telling us.
They management is poor and trying to sort anything out with them was difficult due to language barriers.
I wish I had better things to say because I was really excited about staying there as it looked so unique but I would not recommend it to anyone. Stay away from Coconuts but definitely visit Samoa!
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- Also Known As:
- Coconuts Beach Club Hotel Apia
- Coconuts Beach Hotel
- Coconuts Beach Resort
- Coconuts Beach Club Samoa/Apia