I could write a novel about the lack of professionalism in ALL areas of this place. The only thing this place has is the location, the pool and the rooms (when they're cleaned properly).
Management needs to pay attention to details, pay attention to their guests, know how to work their billing system and staff need to seriously attend some kind of customer service course. And of course, SMILE!!!
Chef needs to taste his own food and see if he likes it. We didn't. It was dry, bland and boring ESPECIALLY breakfast. Yes, we are fussy but we're also paying heaps so we expect the best. Thank God Amanakis and Swashbucklers is only down the road. Strongly recommend these 2 restaurants if you're staying at Tanoa but looking for tasty food, quick service with a smile and reasonable prices. Tanoa needs new beds, beddings and at least a couple of chairs for the verandah. And housemaids need to learn to clean...maybe a trip overseas to see how other hotels operate will be good for them.
So many things we weren't happy with here we were close to checking out but we didn't want to pack up the kids again and relocate. Management seriously need to look at surveys for customers or come out, meet your guests and ask about their stay...then fix the problems or at least TRY. I would like to stay here again as the location is perfect for my travels and I like the pool but I know I will only get disappointed and pissed off again...especially for the prices they charge.
- Official Description (provided by the hotel):
- In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more less
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- Also Known As:
- Tanoa Tusitala Hotel Samoa/Apia