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“Awesome” 5 of 5 stars
Review of Hacienda Manteles

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Hacienda Manteles
Ecological Route Banos - Patate km. 18.5 (Via Las Antenas), Banos 0000, Ecuador   |  
Hotel amenities
Ranked #2 of 29 Banos B&B and Inns
Atlanta, Georgia
Top Contributor
82 reviews 82 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
“Awesome”
5 of 5 stars Reviewed March 14, 2013

Whar can I say, unbeleivable.The hospitality and the way that you feel from the moment that you arrive. The owner and the manager were both there while we visited. They treated us like family and treated us to a tour of the Hacienda and the organic farming they do. The animals and their dogs were so friendly. Nice warm fire in the main house with cocktails. A great view of the volcano and the food was so good. The best !!!!!!!!!!!!!

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this review, April 1, 2013
Greetings from Hacienda Manteles,

We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda.

We are pleased to hear that you were happy with our staff and amenities.
Our staff is always delighted to provide the best service and to make your stay more comfortable.
We are always trying our best to make our guests feel like they have found a home away from home, and we are just delighted to hear this is how you felt while in Hacienda Manteles.

We are glad you enjoyed your stay with us and we hope to have you here in Ecuador and at the Hacienda Manteles in the not too distant future.

Thank you for your comment!

We hope to hear from you soon.

Kind regards,

Gabriela López
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    131
    24
    10
    9
    3
See reviews for
44
61
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Quito, Ecuador
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 14, 2013

I stayed in Hacienda Manteles for two nights. The location is very nice, but far away from everything. I guess it is a place to spend a weekend but nothing more. Breakfast and dinner were nice, but expensive.

There are two things I would like to point out as weaknesses of Manteles:

- the owner as drunk and talking to guests during dinner our first night. He seems a good fellow, but he should NOT make his guests uncomfortable!!

- there are few things to do once you are there. It can get boring.

Stayed April 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this review, April 22, 2013
Greetings from Hacienda Manteles,

We would like to send our warmest regards.

There seems to be a misunderstanding regarding the Hotel you stayed in while in Ecuador.

All of our rates include Breakfast and Dinner; we do not charge these meals separately.

We offer a variety of activities that can be enjoyed during your stay with us, please find a list below, for more details you can see our web site:

• Relaxation Massage
• Horse Back Riding
• Walk to the waterfall of Payacucho
• Hikes ( we offer different hikes, depending on our customers experience, we could offer a 2-3 hour hike up to a 5-7 hour hike. All of our hikes include breath taking views, and interactive trails with a variety of nature and fauna)
• Zip Line or Canopy
• Canyoning
• Bird Watching
• Cooking classes
• River Rafting at Pastaza River
• Mountain Biking
• Visit the indigenous community of Salasaca ant it´s market
• Visit the city of Baños and its surroundings (Pailón Del Diablo, etc.)

Also, the Hacienda´s owner, my father (Mr. Duran) is a person who rarely drinks. He only drinks just one glass of wine during special occasions and has never greeted our guests or accompanied them through dinner in this kind of condition. This is another reason why we believe there is a misunderstanding regarding the Hotel you stayed in while in Ecuador.

Your suggestions and comments are very important to us. Our guests often tell us how helpful it is to read past guests' comments before booking their own visits. For this reason we would really appreciate if you can send us your information* to the following address:

sales@haciendamanteles.com so we can verify our records in order to resolve this situation a.s.a.p.

* Name, last name and exact date of your stay

Thank you for your comment.

We hope to hear from you soon.

Kind regards,

Gabriela Lopez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 14, 2013

Highlight of our Gate 1, 17 trip to Peru and Ecuador. Fernando was the consummate host, making our busload of people feel like his personal friends. We were lucky to get one of the most exquisite rooms in the establishment, a suite actually. Windows on three sides of the living room created a vista of a sunset we will never forget. Tungurahua Volcano was magnificent in the distance, and we felt we had been transported back in time. The staff was impeccable, even bringing me a hot water bottle for the bed. It is quite cold in the high mountains, and we needed that extra, which made all the difference in the world. I must attest that not all tour members were excited about their rooms, as there are a large variety, and some of the ones in the old Hacienda are less well appointed. We felt lucky, indeed, to have a room in the new annexes. The food was beautifully prepared, but beware ordering the Filet Mignon. It looked wonderful. However, the meat was inedible by American standards. Simply a difference in the way the cattle are fed, I believe. Perhaps "free range" cattle? But the meat was far too tough to chew, no matter how small it was cut. The chicken was delicious, however. The drive from banos is on an extremely narrow road. And if you are driving a rented car, be aware that you should drive it during the daylight. All praise to our bus driver, who managed to navigate those hair-pin turns. We hated to leave this Shangri-La.

Room Tip: The newer suites are well worth the difference in price. You will feel like a King.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this review, April 1, 2013
Greetings from Hacienda Manteles,

We would like to send our warmest regards, It was a real pleasure to have you with us at the Hacienda.

We are pleased to hear that you were happy with our staff and amenities. Also we are delighted to hear you enjoyed your Suite. Views throughout the Hacienda and especially to the Tungurahua Volcano are breathtaking.
Our staff is always delighted to provide the best service and to make your stay more comfortable.
We do apologize if the Filet Mignon we served was a bit rough and hard to chew. We have taken this comment in consideration and we´ll reevaluate the type of meet served for our future guests. We truly appreciate your time to let us know about this inconvenient.

We are glad you enjoyed your stay with us and we hope to have you here in Ecuador and at the Hacienda Manteles in the not too distant future.

Thank you for your comment!

We hope to hear from you soon.

Kind regards,

Gabriela López
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 5, 2013

I spent one night here and like many other, wished I had more time to spend there. The best way I can describe the Hacienda is to say it is like the home you wish you had. Comfortable rooms that are beautifully decorated but also cozy and invite you to relax over a glass of wine or tea. Yes, the Hacienda is a little difficult to get to but that only enhances its beauty as your are met by the serene countryside. Looking forward to returning to this magical place.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osage Beach, Missouri
Top Contributor
111 reviews 111 reviews
19 hotel reviews
Reviews in 57 cities Reviews in 57 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 2, 2013

We spend one night here on our Gate 1 tour of Ecuador - for me it should have been two giving us a day to explore and see the beautiful setting and enjoy the surrounding forests and trails - the manager, Fernando is great and rightfully extremely proud of his staff and the Hacienda - dinner and breakfast were outstanding - the owner came by and was extremely pleasant and interesting - they grow much of their own food so the menu is fresh and appetizing - The volcano was mostly clowed in the morning we were there but the views are still beautiful

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monument, Colorado
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

A breathtaking drive up the narrow lush valley took us to a magical hideaway called Hacienda Manteles. We were greeted by the manager, Fernando, his attentive staff and three beautiful retrievers. After we were settled into our rooms Fernando gave us to a tour of the grounds. The lush foliage and gardens were immaculate and each exotic plant was explained in detail. The decor of the main house is rustic and tastefully decorated. Our dinner was gourmet quality with Fernando overseeing every step of the meal. Our room was comfortable and the view of the valley was amazing. We would highly recommend Hacienda Manteles as a perfect Ecuadorian getaway. Thank you Fernando!

Room Tip: Some rooms have twin beds. If you like to sleep together request the queen or have them push the tw...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 stars Reviewed January 19, 2013

Set in a lush, beautiful mountainous farming region w gorgeous views of Tungurahua Volcano, this old school working hacienda was absolutely amazing. Fernando (the charming, charismatic, rightfully proud manager with a terrific sense of humor) and his staff bend over backwards to ensure one is comfortable and happy. Even the dogs were eager to be friendly! Fernando is a wonderful host, inviting all to learn and see more of the hacienda, explaining the different plants in his kitchen garden. The newer constructed buildings blend in well with the original hacienda and all of the unique rooms are tastefully decorated to reflect the locale/culture. Our room, #22, had fruit from the hacienda's orchard for snacking, and FABULOUS views of the volcano and valley. The food was delicious as well: perfectly cooked shrimp, and the best chocolate cake I've ever tasted. Being well travelled and not given to hyperbole, maybe the altitude got to us -but we both still talk about Hacienda Manteles and would return to Ecuador just to return here. HIGHLY recommended.

Room Tip: Ask for one of the four rooms in the newest buildings, completed in 2012. Huge, comfortable with AM...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Manteles

Address: Ecological Route Banos - Patate km. 18.5 (Via Las Antenas), Banos 0000, Ecuador
Location: Ecuador > Tungurahua Province > Banos
Amenities:
Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 29 B&Bs / Inns in Banos
Price Range (Based on Average Rates): $$
Number of rooms: 19
Official Description (provided by the hotel):
Hacienda Manteles, a hotel near Banos, awaits your visit, offering you a homely and welcoming atmosphere in one of the most beautiful haciendas in Ecuador. Manteles, built in 1965 was transformed into a hotel in 1992. Little by little, the property has been remodelled and refurbished to include all the home comforts and services that our guests deserve. Located 18km from the town of Baños and offering stunning views of the active Tungurahua Volcano, the hacienda has become a ‘must see’ during any trip to Ecuador.The natural environment and ecotourism come together in Hacienda Manteles. Along with the wonderful gardens surrounding the main house, the hacienda encompasses a 200 hectare area of protected primary and secondary cloud forest, through which one can reach the entrance to the mystical Llanganates National Park. This forest, among other wonders, is home to an abundance of wild orchids and animals. For those who love mountain biking, horseback riding, hiking and trekking Hacienda Manteles offers the perfect setting, with a whole network of natural trails to really enjoy these activities. The surrounding peaks of the Andes provide the perfect back drop for an unforgettable visit. ... more   less 
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Also Known As:
Hacienda Manteles Hotel Banos

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