The hotel is located high on a hillside, overlooking the little town of Ushuaia. The view was nice, however, the hotel itself seemed a bit overpriced and run down.

The staff was very nice in checking us in, calling for taxis and making suggestions for activities.

The room, however, was a disaster (see photo). The floor-to-ceiling pink roses were atrocious, the bed was hard as a rock and the shower floor was slippery polished marble, almost resulting in disaster. The view was pretty nice, but if you are not in a room with a view, all you are left to look at is the horrible decor (apparently they also have green and blue rooms, not sure if a color change would have helped).

The complimentary breakfast buffet was not fantastic either, the only hot choices being eggs and bacon (both lukewarm). For $315/night I would explore the alternatives.

We have been to Ushuaia and it is great for skiing.
An average meal for 1 with local regular wine will cost approximately U$ 15 to 25.

We called the day before we arrived in Ushuaia to reserve a triple room at this hotel. We were quoted a rate per night. The next day I received an email from the hotel stating that there would be an extra charge for our child of $85 pesos per night. The night before I specifically asked for a quote for a Triple Room, 2 adults and 1 child. The hotel agreed that they had made a mistake, but they would not honor the quote. The hotel management was never available to discuss the problem. VERY POOR CUSTOMER SERVICE. The staff is nice, but they do not speak very good English, so they also made a mistake on our excursion to see Penguins. We were told we would be picked up at the hotel, and at the last minute we were told to take a taxi (at our own expense) to the pier. Once again they had made a mistake, but I had to pay for transfer to and from boat. This hotel is not a luxury, 5 star property. If they were, they would treat their customers with more respect. The rooms are nice, but not worth the price. When you pay $250 plus USD you expect luxury service and accomodatiions. Carpet in some areas has a musty smell. Most of the staff is very nice. NO MANAGEMENT in sight when problems arise. This must be the Argentine way.

We stayed at Las Hayas for a bit of luxury after returning from an 11 day Antarctica climbing trip. The hotel is undeniably beautiful, the staff superb, the food excellent, the grounds well maintained. When we checked in, we were even told we were being bumped up to the junior suite. Even with all that, there were a few things we noticed. The place was like a funeral parlor, we often felt like we were staying in the hotel in the movie "The Shining." This might be the reason why the prices seemed a bit steep, tons of employees running around (we had three grab our bags) with little to do and few guests to take care of, and this was in the middle of summer. While dinner in the restaraunt was great, breakfast left a bit to be desired. Water coming out of the faucets smelled strongly of bleach and quickly wrinkled your skin. The suite had only twin beds and the mattresses and bedding were of very dubious quality. The other thing that was an issue for us, that may not be for others, is the fact that Las Hayas is out in the middle of nowhere. The free shuttle into Ushuaia only runs on the hour and stops completely at 7:30 pm at night, it's not walking distance to town for most people (45 minutes to an hour). For such a small town and such an empty hotel, we started to feel quite isolated and alone in our perch on the hill. Honeymooners would probably love it, I doubt we'd stay there again unless it was winter or something and the place was filled with skiers.