After a 4 hour delay with Aerolineas Argentinas, arriving at Patagonia Queen was bliss. The welcome we received from the desk was so friendly. We hadn't booked the mini ice trek that we wanted to do the next day and when we discovered our delay we emailed the hotel and when we arrived they had called the tour company to reserve our spots and we managed to quickly run to the office to pay. As we only had 2 days in El Calafate, this was a massive help. The service in this hotel was really superb and you could tell they really want you to have a good time and make sure you are happy with everything.
The hotel is very quiet with great relaxation areas, free wifi in the common parts only, a good breakfast and the laundry service was excellent. It's a 5-10 minute walk into the main area of town but a welcome stroll after dinner and we felt completely safe at all times.
The hotel gets a 10% discount at some of the local restaurants as well - every peso counts!
Stay here, you won't regret it.