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“Dont book rooms on first floor!” 2 of 5 stars
Review of Imago Hotel & Spa

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Imago Hotel & Spa
4.0 of 5 Hotel   |   669 No40, El Calafate 9405, Argentina   |  
Hotel amenities
Ranked #35 of 71 Hotels in El Calafate
Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
“Dont book rooms on first floor!”
2 of 5 stars Reviewed March 14, 2013

Stayed at this hotel in feb and march 2013 and was placed in a 1st floor room with no AC and no window screens. The weather was quite hot and humid and opening the windows would let all the insects get in. The receptionist also advised me to keep the windows closed while i was out due to recent robberies. The room is OK but the hotel far from city center.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImagoHotelComercial, Departamento de Reservas at Imago Hotel & Spa, responded to this review, March 18, 2013
Dear Guest, We greatly appreciate the time you have taken to share your thoughts about your experience at Imago Hotel & Spa. Your comments will help us to improve our standards of service. It was a pleasure to have you as our guest. We hope to see you again soon. Kind regards, Marina Prudhomme
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262 reviews from our community

Traveler rating
    103
    103
    35
    14
    7
See reviews for
47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Buenos Aires, Argentina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 28, 2012

The hotel is very nice, and the location is just 5 minutes by bus from de downtown but the is shuttle every 30 minutes. The restaurant and the food is very good y they have celiac's food too.

Room Tip: Excellent rooms, very big, and the rooms in the corner are quieter
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,
Thank you sharing your experience at our hotel.
It was a pleasure to serve you and it is most rewarding to learn you enjoyed your stay with us.
We look forward to welcoming you among our guests in the near future.
Best regards,

Marina Prudhomme
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granada, Nicaragua
Top Contributor
54 reviews 54 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 12, 2012

This is a nice hotel with a few frills like a pool and spa, professional staff, a great breakfast, and the rooms are spacious and comfortable.
A few things to note; this hotel is outside of town/ on the outskirts so the location isn't great. They offer a shuttle into town which is nice however in hindsight we would have chosen something more central so that we could stroll about at our own convenience. Also, it's a bit pricey once you account for the VAT and this hotel lacks character in my opinion. Lastly, the rooms were set at temperatures that were way too hot and we coildn't seem to adjust the heater ie. turn it off.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,
Thank you very much for taking the time to share your perspective about your stay at Imago Hotel & Spa in El Calafate.
We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations.
We will consider your assessments to improve our work. It is important for us to keep a close relationship with our customers, which is why we appreciate your remarks.
We hope to welcome you again in our Hotel.
Best Regards

Marina Prudhomme
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 7, 2012

We were there at the end if the seas on. It is probably the most expensive hotel in el calafate but the service was the worse I experienced in many years of traveling all over the globe. The staff just didn't care and although we spoke no Spanish they were not very friendly and unsmiling. Messages were taken with the wrong time, causing us to be extra early for a pickup. We should have stayed at a more modest accommodation closer to centro!

  • Stayed March 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,
Thanks you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your kind comments.
We understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment.
Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal.
We will consider your assessments to improve our work.
Best Regards

Marina Prudhomme
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
68 reviews 68 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed April 3, 2012 via mobile

We stayed just one night in the imago but wish it could have been longer... It is a beautiful hotel, great pool, lovely breakfast and the staff were great - Natalia was amazing in helping us sort out trips, restaurants etc.

Stayed March 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,
Thank you so much for sharing your experience at our hotel.
It was a pleasure to serve you and it is most rewarding to learn you enjoyed your stay with us.
We look forward to welcoming you among our guests in the near future.
Sincerly yours,

Marina Prudhomme
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
57 reviews 57 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 2, 2012

Stay at the imago hotel and spa. Florencia, who works at the front desk was extremely helpful. If you book tours though the property, they only take cash...if you want to pay by credit card..you can take the free shuttle to town and pay with the tour companies there.
The only downsides of the imago property are: the rooms are hot, I was fine but my husband was complaining about how hot it was and the shower door is short and when you shower-- the entire bathroom gets wet. Other than that, my husband and I enjoyed our stay there. You can take a cab for 120 ars from the airport to the hotel or the shuttle ves Patagonia at 36 ars per person. A cab is better if you are staying at imago, bc you will be the last one dropped off. So if you care about time, a cab is the way to go. The cab back to the airport is 85ars. Also you are the last one picked up on the tours so ask the hotel staff what time you should be ready by for your tour (not the time quoted by the tour company). Finall, breakfast was included and delicious at the hotel. Free wifi in lobby and if you have a first floor room- you might be able to get free wifi signal from the lobby. 2 computers in lobby for shared use.

Room Tip: Ask for 1st floor room- bc maybe be able to reach free wifi there (from lobby).
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,
Thank you for choosing Imago Hotel & Spa for your recent stay in El Calafate.
Your comments encourage us to continue working on improving the quality of our accommodations and services. We will share them with our staff.
We look forward to welcoming you among our guests in the near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 27, 2012

The Imago is modern hotel with extremely friendly and helpful staff.
The rooms are clean and spacious with huge and comfortable beds. However, our room got quite hot even though the heating was off and the outside temperature wasn't too high (we didn't complain so I don't know if this is a general problem). On Saturday night, there was loud music (probably from some nearby pub) to be heard but the windows are pretty soundproof so this should not affect one's sleep quality.
The view on Lago Argentino from our room was fantastic even though we couldn't enjoy it too often since all our excursions started early and ended rather late.
The hotel is a 10 minute drive from the city centre but the hotel offers an hourly shuttle service. Otherwise, a taxi into town will cost you around 7 US$. Most excursions (e.g. to Perito Moreno, Estancia Cristina, Navigations on Lago Argentino) will pick up passengers from the Imago last in the morning and drop them off first in the evening, so the location has also its advantages.
Breakfast was just average and didn't offer too much choice.
Internet access was free with WiFi in the lobby and cable in the rooms.
Overall it was a pleasant stay and for the reasonable price of 160 US$ per night I can definitely recommend the hotel.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review, August 1, 2012
Dear Guest,
I greatly appreciate the time you have taken to share your thoughts about your experience at Imago Hotel & Spa.
Your comments will help us to improve our standards of service.
It was a pleasure to have you as our guest. We hope to see you again soon.
Kind regards,

Marina Prudhomme
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imago Hotel & Spa

Address: 669 No40, El Calafate 9405, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in El Calafate
#26 Romantic Hotel in El Calafate
#33 Family Hotel in El Calafate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Imago Hotel & Spa 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Imago Hotel And Spa
Imago Hotel El Calafate
Imago Hotel & Spa El Calafate, Argentina - Patagonia

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