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“Not a "palace;" needs some updates” 3 of 5 stars
Review of Kenton Palace Hotel

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Kenton Palace Hotel
4.0 of 5 Hotel   |   Morales 338, San Carlos de Bariloche 12053, Argentina   |  
Hotel amenities
Washington DC, District of Columbia
Top Contributor
94 reviews 94 reviews
70 hotel reviews
Reviews in 55 cities Reviews in 55 cities
79 helpful votes 79 helpful votes
“Not a "palace;" needs some updates”
3 of 5 stars Reviewed March 24, 2013

I stayed at the Kenton Palace because it was near the office where I was working. Although nice enough, it's no palace and could use some updates soon. What first caught my eye was the worn and dirty carpeting in upper hallways and my room. Just outside my room on the top floor in the back was a maid's closet, and the constant opening and closing immediately next to my door was disturbing. Otherwise, the room was comfortable with lots of light.

One morning the water was barely warm enough to take a shower, and the the towels were frayed and worn. People with hip or knee issues should also take note that it's a steep 12 stairs up from the street to the lobby, which can be a challenge for even able-bodied people carrying their luggage.

The staff were friendly enough, and there is a nice-enough breakfast provided in the lower level restaurant in the mornings. I did not have time to try out the spa services, but I heard others speaking positively about the spa.

Room Tip: Ask for a room in the back. Street noise on the front of the building is loud and goes well into th...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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165 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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English first
Nahariya
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 19, 2012

Central location, room clean but very small (room no. 406), average service.

Room Tip: Try not receive room 406, is very small. I don't know how are the other rooms.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2012

This is a very nice, modern, clean hotel. Centrally located. The rooms are small but they have everything. The bathroom, which is the best way to judge a hotel, was sparkling clean and all the fixtures worked perfectly. We were there in chilly weather and the room was well heated. We even had to turn down the heat. We had a good dinner at the hotel's dining room.
Free wifi is provided. Just ask for the password.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 16, 2011

Check in took a good 45 mins because our guide didn't drop off our hotel voucher. We asked front staff office to call our local guide and her company a couple of times. All calls went unanswered. Front office finally called hotel manager and they let us checked in and voucher and whats not can be sorted out next day with travel agent tomorrow, thank goodness. We were served an invoice of USD1 for these phonecalls they made on our behalf which we were very thankful for but USD1 invoice seems a bit redundant?

Room: our room had nice view of the lake and Plaza de Armas. Room was on the smaller side but clean. Nice toileteries and towels with hotel's inscription in golden thread. Inside wardrobe was patchy with lots of wires but as long as the door was closed we didn't mind.

Food: breakfast had a nice spread with in-house baked cakes and bread and hot chocolate!
Didn't try the restaurant for dinner.

Service: friendly and helpful.

Location: right smack at the centre of Plaza de Armas. It doesn't get any better than this. We walked everywhere to shops, Alberto's, malls, everything was so close.

Verdict: nice hotel. Looked like an office block from front but room is clean, service is good location is great. Will stay here again.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Florida City, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 16, 2011

We spent only a few days in Bariloche, from the first night in Kenton Palace we loved the hospitality and good care of everyone. We really felt as we were at home!
Our room was a Suite, gorgeous views, contemporary decor and really comfortable. I would recommend this Suite and of course the Hotel.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 12, 2011

We Stayed at the Kenton Palace for a 2 night vist to Bariloche. Hotel is nice, as well as the Staff, but it has 3 Mayor issues on its service. 1 lack of AC in rooms eclipses everything good on the rooms. the "lake view" (which is just barelly a lake view) receives sun all afternoon so rooms get pretty hot during the evening.
2.- the Hotel is Clearly Understaffed, agent at the Front desk looses a lot of time answering phones from the rooms, and 1 bellstaff per shift is not enough, also the fact that the parking is not on site (so they need to walk you over) makes it harder on guests and staff alike.
3.- Internet in plubic areas was supposed to be free but when I inquire at FD the said you had to buy a "code" to use it. at a 15 us charge.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 7, 2011

This hotel was a disappointment to say the least. So much so that we checked out 2 days early and didn't care about not getting a refund!! The service here was non-existant, especially in the bar. What was in the bar was a TV playing childrens' shows because there is a kids play room adjacent to the bar - and little kids in the bar. If you're looking for family friendly this may be the place for you, but that't not what is advertised. The best thing about the hotel is it's central location and views of the lake.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenton Palace Hotel

Address: Morales 338, San Carlos de Bariloche 12053, Argentina
Location: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 133 Hotels in San Carlos de Bariloche
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenton Palace Hotel 4*
Number of rooms: 72
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