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“Great service and very beautiful Hotel” 5 of 5 stars
Review of Kenton Palace Hotel

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Kenton Palace Hotel
4.0 of 5 Hotel   |   Morales 338, San Carlos de Bariloche 12053, Argentina   |  
Hotel amenities
Florida City, Florida
1 review
3 helpful votes 3 helpful votes
“Great service and very beautiful Hotel”
5 of 5 stars Reviewed June 16, 2011

We spent only a few days in Bariloche, from the first night in Kenton Palace we loved the hospitality and good care of everyone. We really felt as we were at home!
Our room was a Suite, gorgeous views, contemporary decor and really comfortable. I would recommend this Suite and of course the Hotel.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
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    57
    22
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Santiago
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 12, 2011

We Stayed at the Kenton Palace for a 2 night vist to Bariloche. Hotel is nice, as well as the Staff, but it has 3 Mayor issues on its service. 1 lack of AC in rooms eclipses everything good on the rooms. the "lake view" (which is just barelly a lake view) receives sun all afternoon so rooms get pretty hot during the evening.
2.- the Hotel is Clearly Understaffed, agent at the Front desk looses a lot of time answering phones from the rooms, and 1 bellstaff per shift is not enough, also the fact that the parking is not on site (so they need to walk you over) makes it harder on guests and staff alike.
3.- Internet in plubic areas was supposed to be free but when I inquire at FD the said you had to buy a "code" to use it. at a 15 us charge.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 7, 2011

This hotel was a disappointment to say the least. So much so that we checked out 2 days early and didn't care about not getting a refund!! The service here was non-existant, especially in the bar. What was in the bar was a TV playing childrens' shows because there is a kids play room adjacent to the bar - and little kids in the bar. If you're looking for family friendly this may be the place for you, but that't not what is advertised. The best thing about the hotel is it's central location and views of the lake.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed February 23, 2010

The location of the hotel is very central, other than that this is 3 star hotel, if not less. The rooms are very small, and so is the bathroom.
In our room the seat of the lavatory was borke and lookd like 20 yesrs old.
Once you make check-in, they charge you for the full stay, just to make sure you will not run away, when you will see the room

  • Stayed February 2010, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Christchurch, New Zealand
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2009

This hotel was surprisingly good for the price. Small but comfortable room. One big negative - the lobby is a smoking area, which was disgusting.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, CA
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 6, 2005

The lobby is very attractive, but the rooms are quite small with minimal space to put your things and our room smelled like saltwater.
We had a rental car reservation at the airport which is 20 minutes away for when we departed the Kenton. Upon checkout, we were informed that all buses, taxis, and hired cars were on strike due to a shooting of one of the drivers. I asked the person checking us out what his suggestion was for how to get to the airport and his response was, "I don't have one." Luckily there was a Hertz on the next block that was very helpful, but I would be interested in knowing how all of the people with flights got to the airport. I would expect a 4 star hotel to come up with a better solution, such as a shuttle, for this problem. The strike ended up lasting for several days so hopefully they finally thought of something.

  • Stayed November 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, MA
Top Contributor
149 reviews 149 reviews
70 hotel reviews
Reviews in 91 cities Reviews in 91 cities
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed November 30, 2005

The location of this hotel is excellent (despite it being incredibly difficult to cross the busy street). Rooms facing the street might be noisy (we had an interior room). It is right in the heart of the city and therefore very convenient.

The staff is pretty attentive and friendly. The spa staff is extremeley friendly. The jacuzzis are pretty small, and the massages are a little expensive compared to what they cost outside of the hotel (but the convenience is probably worth it).

The buffet breakfast is really excellent. It even includes eggs, and there is a wide choice of fruits, fruit juices, pastries, breads, and cereal, etc. We did not have any other meals there, but they were offering a reasonably priced meal including a tango show one night.

The rooms are quite small, and the bathrooms are very small. There was virtually no shelf space for toiletries, which was a real problem for me as a contact lens wearer (there wasn't enough room for my contact lens things and our toothbrushes, let alone for anything else). The shower also suffered from the common foreign problem of an inadequate shower curtain/door. There is a 1/2 door, so the toilet and anything else in the bathroom gets all wet (of course the floor is totally soaked). There is also a moisture problem as evidenced by water marks on the carpets all over the hotel, and the room smelled a little musty (though it was clean). Waking up in the middle of the night the wall was "sweating."

I was satisfied with our stay, but I don't think this is a 4 star hotel (3 star is more like it).

Stayed November 2005
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenton Palace Hotel

Address: Morales 338, San Carlos de Bariloche 12053, Argentina
Location: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 134 Hotels in San Carlos de Bariloche
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenton Palace Hotel 4*
Number of rooms: 72
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