Having paid in advance for a 5 days stay (Hotel condition) my wife and I were anticipating a fantastic holiday in an "Exclusive Mountain Resort & Spa" (... this is the first line you can read in their website…) As soon as arrived there, we immediately realized we had been cheated. Terrain around the complex was flooded and in precarious conditions, the paint of the walls of the building (later I learned that that was the Spa: "a gift for your soul", according to their website) was falling apart. Reception area shared the reception desk and the "internet access" (one computer in the middle of the lobby). After a check in that took more than 15 minutes, the room was far from being what an international traveler would expect for the price. Old appliances and sheets combined with cigarette smell was comon factor in the two rooms that we had the misfortune to see. And, the great view of the white Alps was almost spoiled by the ruinous hotel backyard.
Saving our marriage and our vacations required extreme measures, we decided to move to a different hotel, which with similar rates, was so amazing and luxurious that I have no doubts that we will be back soon.
Finally, worth to say that the Village Catedral was very diligent to charge the 5 nights in advance but, according to their policy, they weren’t in the obligation to made me a refund although we didn’t stay more than ½ hour… Hope they use that money to paint the Spa or, even better, donate it to a local charity.
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