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“5* setting for a 3* hotel” 4 of 5 stars
Review of Llao Llao Hotel and Resort, Golf-Spa

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Llao Llao Hotel and Resort, Golf-Spa
5.0 of 5 Hotel   |   Av. Ezequiel Bustillo km 25, San Carlos de Bariloche R8409ALN, Argentina   |  
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Hotel amenities
London, United Kingdom
Level Contributor
105 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“5* setting for a 3* hotel”
4 of 5 stars Reviewed November 20, 2012

Sitting in the outdoor pool watching the sun set over the snowy peaks of the Andes was a highlight of my travels around Argentina. The setting is simply unbeatable, with glorious views of the mountains, the lakes, the woods and the sky. Certainly if you come to Bariloche - which is a very long way from anywhere – you have to come out and stay on the lakeside, there is no point in staying in the rather grubby little town.

Inside though standards at Llao Llao start to slip from the natural ones. The log cabin kitsch of the main floor is unusual and the huge spaces are a sure sign of being in the country. The lobby bar is a lovely place to rest. Food is not good and far from 5 star, breakfast is average and is redeemed only by the view. Dinner was very poor, both in the main restaurant and also in the more casual (ie like a roadside diner) alternative.

Standards fall further as you go upstairs, although prices start a US$385 this may get you no more than a cupboard with no view. Even the more expensive rooms with a view have low standards of decoration. The style appears to be English boarding house circa 1977 with a tired, washed out look that still had hints of chintz (the floral trim on the shower curtains was worthy of a prize for bad taste!). Despite the room being large and certainly large enough for a sofa or a couple of comfortable chairs, there was only one chair and that seemed to have been retrieved from an old people’s home. I sleep with my eyes shut so can forgive a lot about poor décor – but at the huge prices charged here, this hopelessly tired look (neither shabby nor chic) was quite unforgivable.

Service was at times excellent, though this was no consistent, so there is hope and the new, west facing Moreno wing looked to have much better rooms all of wihich had views. The location is fanastic but there is a lot to do before the standards of this hotel rise to it.

Room Tip: Mayve boom through an agency - I can't believe everyone pays the high rack rates
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LeBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, December 17, 2012
LeBristolUK Chapeau. You do have style.Thanks for sharing it with us. Discerning guest.
Back to the review. Nature in Patagonia is a gift. And the lake region is just...bliss.
Back in 1938 there was a group of pioneers. They founded National Parks, being the first one Nahuel Huapi National Park, after the indian name of the lake. These guys shared passion for nature...and a privileged vision. And they pointed this glorious hill as the setting for the Luxury Hotel to be. Llao Llao Hotel is a landmark, and we feel very proud of having the enormous resposibility of managing it. To keep it, maintein it. And update it without giving up its identity.
Your opinion is our thermometer. The one that counts. Thank you. Real thanks, as we need these points of view. There is not such a thing as a guest feedback.
We must meet your expectations. Our guests 'expectations.
It is not easy to meet all when it is about decor. But when it comes to service, there is no space for flaws, Value for price. Sorry if we failed.
Sorry for the lack of consistence. It is our challenge and we must be able to train accordingly.
It is a shame that our communication is not clear enough. You should have stayed at Ala Moreno. And surely your review would have been different. There's no turning back time, unfortunately.
There is a lession to learn here. Thank you. And again,our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,517 reviews from our community

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Buenos Aires, Argentina
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 20, 2012

Second time in this hotel, the first was for my honeymoon. Now I went with my mother, and is always a pleasure be there, We lived a superb experience.
From the minute you arrive to the minute you leave you know you are in a special place. The concierge and staff could not have been more helpful. The room was gorgeous and huge (They even upgraded us)

I am writing in english because I believe in Argentina the hotel is very well known, but for foreigners is a piece of jewellery in the Patagonia. So warm, so fantastic and esclusive service, amenities. The best breakfast you can have.
You can walk around the hotel (has 15-hectare park) surrounded by the Cerro Lopez and Tronador mountain peaks and the Moreno and Nahuel Huapi lakes and you don't know where to look. Indoor-outdoor swimming-pool and both are carefully integrated so that guests can enjoy swimming all year round. The indoor section is decorated with the rock and vegetation typical of the area, making this space a suitable place for relaxation, while gazing at the majestic scenery around. An edgeless water mirror, gives the pool an infinite effect, the golf course, the mountains, the woods and lakes perfectly integrating to this majestic view. Is marvellous be there in the nights, inside the pool watching the stars, while outside perhaps is during winter 2 degree. There is golf course, fantastic restaurants a lobby bar where everyday you have happy hour in the afternoons. And from Thursdays to Sundays you can enjoy different shows (Tango, Folklore, Piano). The prices are very good and is a member of the Leading Hotels of the World.Is quality service wherever you are. Panuelos Port is just one block, and from there you go to Victoria Island. It has also a church, Lovely shops inside. The afternoon tea is excellent and the salad bar is perfect. The spa amazing.

Imagine people is going only to know itand take photos of the hotel during the excursions!!!

Thanks for everything again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GregoriaJades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, December 17, 2012
GregoriaJades Thank you for you generosity! For choosing us again, and for sharing your words with the market that didn't discover us...yet!
Have great holidays, and we will be happy to receive you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okotoks, Canada
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed November 15, 2012

I'm not going to repeat the superlatives that others have written. If you can stay here, do. It's wonderful. One tip: We took a 'limited view' room during spring that was about half the normal room rate. It was on the lower floor with little view, but we saw plenty when walking or driving around and the half price deal meant that we could stay here. The breakfast buffet is stellar, as was the evening meal.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shortstop44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, December 17, 2012
Shortstop44 Wow, you left us speechless. Such a nice and kind review. Thank you.
Our very best wishes, and the best for you!!
Greetings from Llao Llao!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac, MD
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 14, 2012

We recently stayed at this hotel (pronounced "jow jow") during a South American tour. Although our hotel room was not huge or truly luxurious, it was more than ample in size and comfort. The bed was king size. Drawer and closet space was ideal and the bathroom fixtures were modern and accommodating. The shower worked well. Service at the hotel was outstanding, breakfast and dinner were first class and the public areas of the hotel were magnificent. Unfortunately, the weather did not cooperate during our visit so we did not play the challenging golf course. The hotel boasts two indoor pools and a hot tub. One pool is self-contained, the other indoor-outdoor. I swam in the self-contained indoor pool. The hotel would do well to keep it a little cooler (my guess is that it exceeded 90 degrees fahrenheit) and less chlorinated (it made everyone's eyes sting). The expansive hotel grounds take full advantage of the natural beauty of their Patagonian surroundings. We took a nice walk along the shore and on the golf course. Had the weather been sunnier (it was mostly overcast), the view from our room would have been magnificent. If you are in Buenes Aires on business or pleasure and have a couple of days to spare, the approximately one and a half hour flight to Llao Llao will offer you the ability to see northern Patagonia at its finest.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank K-traveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, December 17, 2012
Dearest K-traveler13 !
Should we have the power of nature...we would turn back time so that the weather was sunnier!
Thank you for the review, and thank you for letting us into your life!
Happy Holidays, and the best for you in 2013!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 13, 2012

We were not staying at the hotel but came for afternoon tea. When i called to make a booking it took me 3 attempts to actually book which meant i dialled 3 times and had to speak to 3 different people to eventually book.

We arrived and the hotel looked wonderful and the views are out if this world. We asked to have a drink outside as the weather was really nice. It took us about 10minutes of waving at 3 different waiters to finally get a drink.

We then went back into tge hotel to ask where the high tea was being held and every waiter seem to just ignore us. I think because they couldnt speak english and so tried to avoid us rather than finding some that could help. After arkwardly hovering in the lobby bar my husband decided to go ti reception for help.

We finally were seated and the afternoon did not disappoint. If was definitely worth the.money.

We walked around the grounds which were beautiful and admired the views.

On leaving the hotel i needed to use the bathroom. Both of the ladies bathrooms were locked. I asked a security guy who then took me to the gym toilets which were also locked. A worker from the gym notified the security guy that there was no water. I couldnt believe i was in a 5* hotel and they had no water. I got so irritated as the 2 gentleman started to laugh. May i just add that this hotel in part of the Leading Hotels of the World and definitely dont expect to have staff acting in such a manner in front of guests.

Luckily a lady member of staff came to my rescue and i had to walk all the way to the new part of the building to use the bathroom.


I think if i was staying and paying the kind of money a leading hotel of the world charges i would be very upset with the poor service sbown by their staff.

The only thing that saved the afternoon were the stunning views and outstanding afternoon tea.

  • Stayed November 2012
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
Helpful?
1 Thank reen1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Director de Relaciones Públicas at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, November 20, 2012
Dear Reen1981,
We could start our answer by thanking you for your time. Or by telling empty excuses.
But we won't.
Our location is simply, superb. One of the best, no doubt. It is the legacy of a visionary that 75 years ago pointed the very spot we are located in.
And we have to honour it, by granting the best of service. Not just service. Excellent service.
Your experience embarraced us. From the very start.
We are very sorry.
We strive, every day, to create and deliver experiences for our guests to take home with them. And whenever they hear or pronounce "Llao Llao", a great story told.
Not your case.
Please accept our deepest apologies.
We are responsible for the phone calls answered inefficiently, the non-challance of the waiters or any other member of the Staff that didn't deliver Llao Llao service.
As of the water problem, a planned water shortage due to maintenace issues was planned to take place on Monday November 12 between 2 and 6pm. Our in-house guests were informed the day before through a Hotel Communication.
We admit a serious mistake. Lack of communication to non-guests at the entrance of the Hotel of this exceptional conditions. In similar conditions under other circumstances, walk-ins were not allowed.
This unavoidable maintenance episodes happen, and it is absolutely understandable. But lack of communication is not acceptable.
Neglect and inattention had no relation with the lack of water.
Thank you for your time, and for letting us know what happened. You give us the chance to keep on improving in this challenging road to excellence.
We would like to receive you again, and experience the real Llao Llao.
Again, sorry for these unfortunate episodes.
Happy Thanksgiving and warm wishes for a wonderful holiday season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york city
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 11, 2012

There are so many reviews here of this hotel so just some other points. We stayed at a Lake Moreno superior studio and was on the third floor, try to get a high room as we did. (there are only four floors) We went in early November so it was before season...at night only one or two dining rooms were open, so the menu is limited if you are there in the buffer season. The view is terrific as are the rooms. It is a little convoluted getting from the Moreno side to the Main area but you can either do some stairs, or three elevators. We did (on our own) a full day tour with a private guide on nearby lake, with a hike to a lagoon and back (about 2 hours) and ended on a beach with a lunch set up for the two of us, and a musician playing while we ate! Then a long sightseeing ride on the boat. It was a lifetime remembering experience.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bjjja97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Director de Relaciones Públicas at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, November 20, 2012
bjjja97 Woooow! Thank you for allowing us to be part of your lifetime memories. We feel very proud for it. And very thankful. It is our philosophy, our daily task, our life election. So, when we get to know that our guests take back home Llao Llao...it is our honour. Your words are really flattering. Always welcome!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 2, 2012 via mobile

There's no doubt that one of the main features of this hotel is its location and no matter where you go inside or outside the facilities, you will a million picture opportunities.

The room and the overall hotel decor is not ostentatious, but cozy and welcoming. This is something that can't be said about a lot of 5 star hotels.

Breakfast was excellent: from the baking, to the freshly made ommelletes and the stunning view. Even the small changes in the options (you madeed torrejas available one morning!) were a great small detail which made me look forward the next one.

The restaurants service was a bit weak, no one was able to recommend us wine for our meals, not even at Los Cesares. It would expect Llao Lao to have a sommelier on site during the meal times.

The gym facilities were very well equipped and it has a big "studio" for group classes.

One thing I must highlight is the superb concierge service: they always helped, provided options and ideas no matter what random question we came up with.

If there was one thing I'd ask them to do next time, is to provide better information around the restaurants and shops that are close by. Also, the drivers were quite quiet and cold. Several of them took us to multiple destination and none of them engage in conversation.

Llao Llao is a one of a kind experience, full of history, first class but always making feel comfortable and at home.

Stayed October 2012, traveled as a couple
Helpful?
Thank MrPablington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this review, November 7, 2012
MrPablington, woooow!!! Such a rich description of your stay with us. More than grateful for your kind words. And for your recommendations. They help us, teach us, and allow us to improve. Our goal is your satisfaction, and the memories treasured. And it is a huge responsibility. Because there was once upon a time, a visionary that selected one of the most beautiful spots, and created Llao Llao. All through our history -next year will be our 75th anniversary- Llao Llao survived difficult moments. nonetheless our pride was never at stake. And we try hard to honour our history by delivering a spotless service and that cozyness that you pointed out. On behalf of the whole team, thank you. We do appreciate every word.
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Additional Information about Llao Llao Hotel and Resort, Golf-Spa

Address: Av. Ezequiel Bustillo km 25, San Carlos de Bariloche R8409ALN, Argentina
Phone Number:
Location: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Carlos de Bariloche
#3 Spa Hotel in San Carlos de Bariloche
#3 Luxury Hotel in San Carlos de Bariloche
#5 Romantic Hotel in San Carlos de Bariloche
#7 Family Hotel in San Carlos de Bariloche
Price Range (Based on Average Rates):
Hotel Class:5 star — Llao Llao Hotel and Resort, Golf-Spa 5*
Number of rooms: 205
Official Description (provided by the hotel):
Surrounded by the Cerro Lopez and Tronador mountain peaks and the Moreno and Nahuel Huapi lakes, the Hotel has a 15-hectare park, including the 18-hole golf course, the marina, beach, solarium, heated indoor and outdoor vanishing edge swimming-pools, Spa and Healthclub with sauna, Fitness Center and other leisure activities.The Hotel has two wings: Ala Bustillo and Lago Moreno wings. The first wing has 162 rooms, 11 studios and 12 suites overlooking the Moreno and Nahuel Huapi lakes and the Cerro López mountain peak. The Lago Moreno wing has 43 deluxe studios and suites: 23 Deluxe Moreno Lake Studios, 17 Deluxe Moreno Lake Suites, 2 Deluxe Master Moreno Lake Suites, and 1 Deluxe Royal Moreno Lake Suite.Llao Llao has five restaurants. Guests can enjoy a wide variety of dishes, from International Cuisine to our top level traditional food, such as the popular "Llao Llao Tea" which is served overlooking the spectacular view of the Hotel gardens and the breathtaking Nahuel Huapi Lake. ... more   less 
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Also Known As:
Llao Llao Hotel And Resort, Golf San Carlos De Bariloche
Llao Hotel

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