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“Basic with rude staff” 2 of 5 stars
Review of Comfort Inn & Suites Downtown

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Comfort Inn & Suites Downtown
2.5 of 5 Hotel   |   651 E. Main St., Mesa, AZ 85205   |  
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Ranked #9 of 55 hotels in Mesa
Albuquerque, New Mexico
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Basic with rude staff”
2 of 5 stars Reviewed April 8, 2013

Nothing fancy expected nor received. Broken TV remote, adjustable shower head didn't adjust. No fitness center. When we asked how to remove a previous occupant's voice mail message the reply was "I don't know". No effort to find out answer. When I went into breakfast at 9:05, they were putting food away. I asked if I could have a yogurt (They were in a glass fronted cooler being locked) I was told no. " if I do it for you I have to do it for everyone." There were exactly two other people in the lobby at the time.
This place needs serious customer service training.

Room Tip: There are 8 mini suites, about 40% larger, often available at a minimal additional fee.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmaz256, Guest Relations Manager at Comfort Inn & Suites Downtown, responded to this review, May 21, 2013
Thank you for taking time to review our property.

We feel all comments are important. I am sorry to hear that our staff did not live up to your expectations and we have reviewed customer relations procedures with the staff.

The customer is the most important element in the lodging business, and I hope that you will return so that we may service you in the way you expect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 people have reviewed this hotel

Traveler rating
    37
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    9
    1
    1
See reviews for
16
25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Northern NJ
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 1, 2013

My husband and I stayed in a second floor king suite. The room was spacious and clean and the bed was really comfortable. The staff, both day and night, were very friendly and helpful. The breakfast was pretty good too, BUT the coffee was not. Also, there were a lot of families staying there at the time, so a little noisy during the day/early evening. I have stayed in more expensive hotels that weren't nearly as comfortable and clean. All in all, an excellent value!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmaz256, Guest Relations Manager at Comfort Inn & Suites Downtown, responded to this review, May 21, 2013
Thank you for taking time to review our hotel.
We strive to make every guests stay a pleasant one.
Thank you for the comments on the coffee, although we can't always have the perfect blend we are trying other types to satisfy our customers.
Please continue to give us feed back as this allows us to improve our product.
We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West US
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 18, 2013

This hotel has nice rooms, comfortable beds, and is well maintained. The location is in downtown Mesa (which is a bit run down) but the hotel makes up for that. One of the best things about the hotel is the daytime clerk, Nellie. She is a great asset to the hotel and a friend to all the guests. She offers personal service and is what the hospitality industry needs more of. This was my second time to stay at this hotel in the last 2 years and I plan to return again someday. I would recommend this hotel if you are planning to stay in the Mesa area.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Stayed at this property during a trip to Phoenix area. The manager, Angel, made us feel we were his only guests, even though the property was sold out. And hostel staff always made eye contact and said "Hello" when you met them in the hall, or in the breakfast area. Central to Phoenix area which worked great for us visiting Fountain Hill, Glendale, Apache Junction and Cave Creek.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Illinois
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 7, 2013

I've stayed at this hotel many different times in the past year and thought it was a nice hotel at a good value. However I just finished three different stays in February at this Comfort Inn and the hotel is clearly slipping downhill. Most of the issues are small but they point to a distinct trend that management is not paying attention to details.
Two of three rooms I stayed in had no toilet seat cover, which may not seem like much of an issue until something drops and what would have bounced and landed on the floor arrives with a splash in the bowl. The shower curtain rods in all three different rooms I stayed in were barely hanging on as they were mounted in drywall using cheap plastic anchors that are already pulling out of the wall. Housekeeping is slacking off as well. There were shoe prints on the wall in two rooms. Liquid stains on the bedside tables that were present on arrival were never cleaned. (I wiped down part of one of the tables the first night to see if housekeeping would finish the job but never did during the entire stay.) Again two of the rooms had HORRIBLE carpet stains and ground in who knows what stains. The grout on the bathroom floors in all three rooms was very dark grey to black in the areas where people walk but biege under the counter which indicates no cleaning of the floor in a very long time.
Stay away from room numbers 122 and up on the first floor because they offer these rooms out to people with pets. I had room 122 and upon arrival I was greeted with dog hairs on my "fresh" sheets. And in addition to the general uncleanliness of the room the lamp shade in the room had glaring stains running all over it. Unknown liquid residue on the bathroom counter didn't get wiped up by housekeeping either. Again I finally did it for them. The heaters in two rooms were not responding to attempts to raise the temperature. The thermostat in one room had a low battery sign flashing on it. The safe in another room did not work because the battery was dead and couldn't be fixed "until tommorrow". Also be aware that they tack on an additional charge of $1.50 per day for the safe even if you don't use it. Having said that if you bring it to the attention of the front desk they have always removed the charge. The daytime front staff was either ambivalent or surprisingly rude but the night staff were helpful and friendly. The breakfast was typical for this level of hotel, really folks nothing special.
Overall I can no longer recommend this hotel unless you are traveling with pets. I saw a large collie entering room 125 so maybe no limit on size? In general the Comfort Inn Downtown Mesa is an acceptable place to stay. (I had prepaid and couldn't cancel my 2nd and 3rd stays without losing all my money which is the only reason I returned.) Will I stay here again? The cleanliness issues and lack of maintenance make me uncertain. I'm not ruling it out but I will look elsewhere first, second and third!

Room Tip: Higher numbered rooms on the first floor are used for people with pets. If you don't have one y...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmaz256, Guest Relations Manager at Comfort Inn & Suites Downtown, responded to this review, May 21, 2013
Thank you for taking time to review our property.
Guest comments are important to us and I am sorry that your stay did not meet your expectations.
We have initiated a more aggressive preventative maintenance program so that we may maintain the highest room quality.
Won't you please return and check us out I think you will be pleasantly surprised.
Thanks again for your feed back as it helps us continue to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western New York
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2013

Stayed 4 nights while visiting friends in Mesa. Clean room, great mattress! Very nice staff! Wonderful breakfasts!!!! Give it a try, we will stay there on our next visit!! They were at full capacity while we were there, but still got great service!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denison, Iowa
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2013

Stayed 4 nights in February, nice hotel. I would say average. Had good breakfast. We stayed here two years ago also, nice hotel for "snowbirds". A good Dairy Queen next door. A lot of pawn shops in the area, giving a sketchy type feeling, but very secure hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Downtown

Address: 651 E. Main St., Mesa, AZ 85205
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Downtown 2.5*
Official Description (provided by the hotel):
The Comfort Inn & Suites® Downtown hotel is conveniently located near Tempe, Scottsdale, Chandler, Gilbert, Apache Junction and Phoenix. This Mesa, AZ hotel is close to the Mesa Arts Center, the Mormon Temple, Mesa Amphitheater, the Mesa Convention Center and HoHoKam Stadium, home of the Chicago Cubs spring training. Both the Superstition Springs Center mall and Fiesta Mall are just minutes away.The hotel is also close to Big League Dreams Sports Park - Gilbert. The hotel is close to many events in the area, including the Insight Bowl, P.F. Chang's Rock 'n' Roll Arizona Marathon, the Scottsdale Arabian Horse Show, FBR Open and the Barrett-Jackson Classic car auction.Many other notable sites in the greater Phoenix area are only a quick drive from our hotel, such as Casino Arizona, Arizona State University (ASU), US Airways Center multipurpose venue, Chase Field ballpark and the Phoenix Convention Center. Phoenix Sky Harbor International Airport is 14 miles West and, Mesa Gateway Airport is 16 miles East. Golfers will be happy about the many golf courses located in close proximity to the hotel. The diverse selection of dining options in the surrounding area will delight visitors. ... more   less 
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Also Known As:
Comfort Inn & Suites Downtown Hotel Mesa
Comfort Inn And Suites Downtown
Comfort Inn Mesa
Mesa Comfort Inn
Comfort Inn Downtown

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