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“This Hotel is Starting to Slip” 3 of 5 stars
Review of Baymont Inn & Suites Mesa

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Baymont Inn & Suites Mesa
2.5 of 5 Hotel   |   651 E. Main St., Mesa, AZ 85205 (Formerly Comfort Inn & Suites Downtown)   |  
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Ranked #13 of 56 Hotels in Mesa
Montgomery, Illinois
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“This Hotel is Starting to Slip”
3 of 5 stars Reviewed March 7, 2013

I've stayed at this hotel many different times in the past year and thought it was a nice hotel at a good value. However I just finished three different stays in February at this Comfort Inn and the hotel is clearly slipping downhill. Most of the issues are small but they point to a distinct trend that management is not paying attention to details.
Two of three rooms I stayed in had no toilet seat cover, which may not seem like much of an issue until something drops and what would have bounced and landed on the floor arrives with a splash in the bowl. The shower curtain rods in all three different rooms I stayed in were barely hanging on as they were mounted in drywall using cheap plastic anchors that are already pulling out of the wall. Housekeeping is slacking off as well. There were shoe prints on the wall in two rooms. Liquid stains on the bedside tables that were present on arrival were never cleaned. (I wiped down part of one of the tables the first night to see if housekeeping would finish the job but never did during the entire stay.) Again two of the rooms had HORRIBLE carpet stains and ground in who knows what stains. The grout on the bathroom floors in all three rooms was very dark grey to black in the areas where people walk but biege under the counter which indicates no cleaning of the floor in a very long time.
Stay away from room numbers 122 and up on the first floor because they offer these rooms out to people with pets. I had room 122 and upon arrival I was greeted with dog hairs on my "fresh" sheets. And in addition to the general uncleanliness of the room the lamp shade in the room had glaring stains running all over it. Unknown liquid residue on the bathroom counter didn't get wiped up by housekeeping either. Again I finally did it for them. The heaters in two rooms were not responding to attempts to raise the temperature. The thermostat in one room had a low battery sign flashing on it. The safe in another room did not work because the battery was dead and couldn't be fixed "until tommorrow". Also be aware that they tack on an additional charge of $1.50 per day for the safe even if you don't use it. Having said that if you bring it to the attention of the front desk they have always removed the charge. The daytime front staff was either ambivalent or surprisingly rude but the night staff were helpful and friendly. The breakfast was typical for this level of hotel, really folks nothing special.
Overall I can no longer recommend this hotel unless you are traveling with pets. I saw a large collie entering room 125 so maybe no limit on size? In general the Comfort Inn Downtown Mesa is an acceptable place to stay. (I had prepaid and couldn't cancel my 2nd and 3rd stays without losing all my money which is the only reason I returned.) Will I stay here again? The cleanliness issues and lack of maintenance make me uncertain. I'm not ruling it out but I will look elsewhere first, second and third!

Room Tip: Higher numbered rooms on the first floor are used for people with pets. If you don't have one y...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmaz256, Guest Relations Manager at Baymont Inn & Suites Mesa, responded to this review, May 21, 2013
Thank you for taking time to review our property.
Guest comments are important to us and I am sorry that your stay did not meet your expectations.
We have initiated a more aggressive preventative maintenance program so that we may maintain the highest room quality.
Won't you please return and check us out I think you will be pleasantly surprised.
Thanks again for your feed back as it helps us continue to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    47
    32
    15
    3
    2
See reviews for
29
31
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24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Western New York
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2013

Stayed 4 nights while visiting friends in Mesa. Clean room, great mattress! Very nice staff! Wonderful breakfasts!!!! Give it a try, we will stay there on our next visit!! They were at full capacity while we were there, but still got great service!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denison, Iowa
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 19, 2013

Stayed 4 nights in February, nice hotel. I would say average. Had good breakfast. We stayed here two years ago also, nice hotel for "snowbirds". A good Dairy Queen next door. A lot of pawn shops in the area, giving a sketchy type feeling, but very secure hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mesa, Arizona
1 review
5 of 5 stars Reviewed January 8, 2013

We spent Dec. 17th & 18th 2012 at this motel while our motor home was being repaired.
Our room was extremely clean and quite, the grounds were well cared for and the pool area
nice. A hot breakfast was provided and the service personnel were pleasant and accommodating
and the motel was convenient to down town Mesa. I would stay here again.

Room Tip: The motel is only four or five years old so all the rooms should be pretty new.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 16, 2012

We were attending a concert at the Mesa Arts Center, and wanted a motel close by. This one had the best reviews in the area, so chose it. It is a small hotel, which was nice. We were given the choice upon arrival of a ground floor room or one upstairs. We chose upstairs. The decor is nice. The property was clean, and the front desk staff were friendly and helpful. Weirdly, we never saw any housekeeping ouside of the ladies who made breakfast every morning. They were efficient, but kept to themselves. Our room had 2 queen beds, and a flat screen TV. Our window looked out over the parking lot, so could keep an eye on the car. The room was clean and free of any odors. The only ice machine is on the ground floor, which may be inconvenient for some, but the lift is located midway in the hall. It was a very quiet room, with black out curtains which lent itself to oversleeping, but that was nice, too. Breakfast is served from 6:00 to 9:00 a.m., and we made it (barely), but there was still plenty of food such as breads, scrambled eggs, waffles, cereals, yogurt, juices, etc. The dining area isn't huge, but seemed adequate. The hotel is not within walking distance of a nice sit-down restaurant, but there is a Dairy Queen right next door, and if you go up the street past the LDS Temple, next to a big Wells Fargo is Pete's Fish and Chips. While not the British variety, still very tasty and apparently a bit of an institution. Speaking of the LDS Temple, it was completely decorated for the Christmas holiday, and was gorgeious beyond belief. Definately a must-see!! The Mesa Arts Center is also quite nice, and the Ikeda Theatre is fabulous for concerts!

Room Tip: We liked the 2nd floor. It was quiet.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Top Contributor
202 reviews 202 reviews
42 hotel reviews
Reviews in 96 cities Reviews in 96 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed October 27, 2012

We arrived early in the afternoon to find the entryway blocked with a carpet cleaning truck. So we made our way around the truck, over the hose and other cleaning items and into the lobby where we learned it was a tile cleaning session rahter than carpet. The lobby and hall to the elevator were wet and semi-blocked off.
We managed to check in and were told we had to go to the back of the hotel to come in to the elevator. Being somewhat mobility challanged that was not what I wanted to hear. So we hauled our luggage to the back door, entered a long hall, that took us right back to the opposite side of the lobby and elevator to another blocked area. We looked across the wet floor back to where we just were. We removed the cones so we could get to the elevator after taking a long trip just to get ten feet from where we were... and were still blocked.
Anyway, the room was typical and fairly comfortable. But when maintenace comes over customer service, I will not return.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Essen, Germany
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 11, 2012

This hotel is the money worth. The rooms are spacious, clean and modern. The service is okay but could be perhaps a bit better especially servicing international guests. Free Parking is offered next to the hotel. The hotel has also a pool area which looked clean as well.

I would stay here again!

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Mesa

Address: 651 E. Main St., Mesa, AZ 85205 (Formerly Comfort Inn & Suites Downtown)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Mesa
#7 Romantic Hotel in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Mesa 2.5*
Number of rooms: 48
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Also Known As:
Comfort Inn And Suites Downtown
Comfort Inn & Suites Downtown Hotel Mesa
Comfort Inn Mesa
Mesa Comfort Inn
Comfort Inn Downtown

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