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“about my three days at the Hotel from Hell.” 1 of 5 stars
Review of Extended Stay America - Phoenix - Mesa

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Extended Stay America - Phoenix - Mesa
2.0 of 5 Hotel   |   455 West Baseline Road, Mesa, AZ 85210   |  
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Ranked #37 of 55 hotels in Mesa
phoenix
1 review
2 helpful votes 2 helpful votes
“about my three days at the Hotel from Hell.”
1 of 5 stars Reviewed May 13, 2008

I really wanted to have a good experience at the
Extended Stay Hotels E15
Extended Stay America Phoenix - Mesa
455 W. Baseline Rd.
Mesa, AZ 85210
Telephone: [--]
Fax: [--]
But from the 1st night when the desk clerk told me that she could not make change from my $100.00 in fact that night cost $73.00 and she told me that she could not give me the $27.00 back in change. So she told me that I have to walk across the street. And I must add that it was a six lane street .that I had to cross.
Then for two consist day I was refuse room services because again the desk clerk said that she was under staff. She did not even offering a brand new clean room to sleep in and then to add insult to injuries. When I requested addition coffee for the morning I was told by the same desk clerk that it would cost me an extra $1.00. I also again reminded the same desk clerk that I have not had room service for 2 days. That it meant that my coffee was never replaced. Is this a black thing or does all your white guests get treated like this? I am so disappoint at this point and do not know what my next step should be. Could you offer any suggestion?

  • Liked — nothing
  • Disliked — everything
  • Stayed May 2008, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
jimcrow21
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 7, 2008

So I booked a night with this hotel through Hotwire's mystery hotel special. I honestly didn't know what the hotel would be until after I paid and I have to say that I had some reservations about staying at an Extended Stay hotel once I found out where I was staying. I would have to say that I really jumped to my conclusion too quickly.

Got there really late but the person who was there at 3AM was very curteous. Once I got into my room I was suprised to see everything pretty clean (save for the coffee machine dispensor). There was a smokey smell to the elevator and the tenants aren't exactly the kindest looking people but what do you expect, its an extended stay hotel.

One of the things I didn't like was the fact that I requested two double beds (they weren't obligated to give me this room I guess per Hotwire's booking agreement) but was not notified that they switched me over to a single bed room. I had to call the day of my trip to find out the bad news but was told they would try to accomodate me with extra blankets and pillows. Service was very kind checking in and out.

So I'd say if you're paying less than $65 a night for a room here, its not too bad but I'm sure I wouldn't pay anything more than that. Overall a very good, clean, a nice experience with these guys and for the right price definitely a great stay for less than a week in Mesa, AZ.

  • Liked — Courteous customer service
  • Disliked — Would not give me my double bed room
  • Stayed April 2008, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoCal
Top Contributor
63 reviews 63 reviews
57 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 4, 2007

Got this place via Priceline for $40 one night plus fees and taxes which equals $57, still below their listed peak Spring Training rates. Basic Extended Stay with a Fry's supermarket across the street and a Walgreens drugstore too. The Fry's has anything you want. Basic stuff like stove, fridge and microwave. AC was kinda loud, but aren't they most of the time with a low end place? Place was clean and no riff rafty types standing at the street corner nor staying at the place. Had cooking odors on the floor in the evening, but what do you expect, it's an Extended Stay.

  • Liked — the Fry's supermarket across the street
  • Disliked — noisy AC
  • Stayed March 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Phoenix - Mesa

Address: 455 West Baseline Road, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #37 of 55 hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Mesa 2*
Reservation Options:
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Also Known As:
Extended Stayamerica Phoenix-Mesa Hotel Mesa
Extended Stay Mesa
Extended Stay America Mesa
Mesa Extended Stay

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