Have stayed here on numerous occasions. Always found the desk clerks courteous and efficient. Room was pleasant, with cutlery, fridge, and kitchen facilities welcome. Not sound proof by any means, although have not experienced noisy neighbours. A/c cools the room fast....but do not expect the operation of a/c to be quiet! Room mainly used overnight, since as a long stay resident/visitor to Arizona I spent most of my time outside during the day .

The front desk staff that I interacted with the most was very friendly and helpful! My room was very good...I like having the iron/ironing board. I like that the windows open, unlike some motels (can enjoy fresh air). The landscaping is nice. There were one or two places in the 2nd floor hallways that had an odor (masked cigarette smell?) but I did not expect perfection at this price level. There is a Frys grocery store across the street (get their customer loyalty card to save a lot - no cost and don't have to fill out a form) and several dining options within a few blocks (the pizza across the street was very good (Taste of New York?) and there are restaurants on the next cross street to the east - Country Club. High speed wireless internet was usually at 11 Mbps.

We had stayed at this hotel 2 years ago, and were pleased with the property. On the surface, it looked the same.... However....

The room was so hot that we had to run the a/c (when it was near freezing outside.) The bed was noisy - we woke each other up turning over. The wi-fi that we paid extra for worked once, then never again. And small noises from the hallway could be heard clearly inside the room.

We didn't expect the daily service that other hotels provide - this hotel makes that clear from the start. But we were disappointed with the changes from our previous stay.

I really wanted to have a good experience at the
Extended Stay Hotels E15
Extended Stay America Phoenix - Mesa
455 W. Baseline Rd.
Mesa, AZ 85210
Telephone: [--]
Fax: [--]
But from the 1st night when the desk clerk told me that she could not make change from my $100.00 in fact that night cost $73.00 and she told me that she could not give me the $27.00 back in change. So she told me that I have to walk across the street. And I must add that it was a six lane street .that I had to cross.
Then for two consist day I was refuse room services because again the desk clerk said that she was under staff. She did not even offering a brand new clean room to sleep in and then to add insult to injuries. When I requested addition coffee for the morning I was told by the same desk clerk that it would cost me an extra $1.00. I also again reminded the same desk clerk that I have not had room service for 2 days. That it meant that my coffee was never replaced. Is this a black thing or does all your white guests get treated like this? I am so disappoint at this point and do not know what my next step should be. Could you offer any suggestion?