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“They copy your license and credit card!” 3 of 5 stars
Review of Super 8 Mesa Gilbert

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Super 8 Mesa Gilbert
2.0 of 5 Motel   |   1550 S. Gilbert Road, Mesa, AZ 85204   |  
Hotel amenities
Ranked #19 of 55 hotels in Mesa
Flagstaff
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“They copy your license and credit card!”
3 of 5 stars Reviewed 2 weeks ago

Average hotel affordable in summer (off season). Biggest problem: Copying my credit card and driver license to "hold it on file in case of incidental charges." My credit card was swiped upon arrival, as usual, and my driver license reviewed to confirm I am who I claim to be, but then, the desk clerk COPIED both "in case there are additional charges." I have never, ever had any other hotel I've stayed at do that, including various Marriott chain hotels and the Biltmore in Phoenix, or any hotel in Laughlin or Las Vegas. In this day and age of rampant identity theft, copying original sources of personal information like credit cards and driver licenses is just opening the door for the opportunity.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8mesa, General Manager at Super 8 Mesa Gilbert, responded to this review, 1 week ago
All Wyndham Hotels are individually owned and operated. This may not happen at every hotel that you go to, but we are required by the City of Mesa to have a copy of driver's license of all guests registered at the hotel. We also require a copy of the credit card in case in case there are cases in which credit card charges are disputed by guests. We have to able to show proof to the credit card processor that the guest did indeed stay at our hotel. We can see how it may be an inconvenience for you as identity theft is very common in present day, but it is to our hope that this will not deter you from staying with us again in the future.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Altoona, Pennsylvania
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I needed to be in Mesa for a few days and decided to use my reward points. This hotel had a good rating and was close to where I needed.

The hotel is next to US 60. It is a little tricky to find as the sign is set back from the road.

Housekeeping of common areas needs to be improved. Elevator carpet is filthy. Hallways need swept. The room was okay, clean but not still needed a wipe down. Linens are old, stained and almost thread bare. The desk is too high to use comfortably. You can hear your neighbors through the walls. The AC drowns out most noise, but you have to listen to the AC all the time.

I would not stay here again.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8mesa, General Manager at Super 8 Mesa Gilbert, responded to this review, 1 week ago
Thank you for taking the time out of your schedule to complete a review of our hotel. We appreciate your comments and apologize for any inconveniences during your stay with us. We will do everything we can to resolve the issues of concern. We do hope you try us again when staying in the area in the future.
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Truth or Consequences, New Mexico
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed May 28, 2014

First thing I noticed was the carpet was noticibly dirty as blue carpet with gray dirt embedded in the nap. The plumbing was so slow it took 5 minutes to drain both from sink and the water was 2 inches deep in the tub before my shower was over and then another 5 minutes to drain.
The bed was comfortable, other amenities satisfactory but given choices, I won't stay there again.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8mesa, General Manager at Super 8 Mesa Gilbert, responded to this review, June 12, 2014
Thank you for taking the time out of your schedule to complete a review of our hotel. We appreciate your comments and apologize for any inconveniences during your stay with us. We will do everything we can to resolve the issues of concern. We do hope you try us again when staying in the area in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Super 8 Mesa Gilbert

Address: 1550 S. Gilbert Road, Mesa, AZ 85204
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 55 hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Mesa Gilbert 2*
Reservation Options:
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Also Known As:
Super 8 Mesa / Gilbert Hotel Mesa
Super Eight Mesa
Mesa Super Eight
Mesa Super 8

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