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“Reservation not honored” 2 of 5 stars
Review of La Quinta Inn & Suites Mesa Superstition Springs

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La Quinta Inn & Suites Mesa Superstition Springs
2.5 of 5 Hotel   |   6530 East Superstition Springs Blvd, Mesa, AZ 85206   |  
Hotel amenities
Ranked #4 of 55 Hotels in Mesa
Vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Reservation not honored”
2 of 5 stars Reviewed December 27, 2013

We reserved a suite to stay in over Christmas holidays but when we arrived La Quinta could not honor their reservation. They moved us to a regular room with no area to entertain or cook. Our sister and brother in law are also at the hotel and we had planned to use the suite to visit in. They are charging us 8.50 less per night - no compensation whatsoever. Very poor service - reservations should be honored.

Stayed December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQGS, Guest Relations Manager at La Quinta Inn & Suites Mesa Superstition Springs, responded to this review, December 30, 2013
Thanks for sharing details about your stay at the La Quinta Inns & Suites Mesa Superstition Springs. We understand your disappointment with not having a suite for your family to visit in, and we apologize for the inconvenience this caused during your trip. We’ll be checking further into why your reserved suite was not honored. This is a situation we try to avoid as we know it’s distressing to expect one thing and receive another. This experience is definitely not what any guest should experience at La Quinta!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 reviews from our community

Traveler rating
    94
    42
    17
    8
    6
See reviews for
67
38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Palos Verdes Estates, California
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 27, 2013

Had stayed here once before. For the past 11 yrs. have been staying at the Best western across I-60. It has gone down hill in many ways !!

This La Quinta facilities, staff, size of the rooms, the large breakfast selection was out stand here. One of the best things was a VERY LARGE breakfast area.

The tarriff for the rooms are very reasonable & the cooling/heating system is very quite. No cost for pets.

One suggestion is get a room on the South side of the building. Once in a while could hear trucks on I-60.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 20, 2013

Have stayed here many times and it is always clean. Breakfast is quite good with a good number of choices. It is close to quite a few restaurants.( Carraba's, Outback, PF Chang's, BJ's) Staff is always very welcoming and professional. It is definitely one of my favorites when coming to this area and better than most when traveling anywhere.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Valley, Arizona
Top Contributor
77 reviews 77 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 18, 2013

Stayed night before flight out of Mesa Gateway Airport. Property conveniently located off route 60, only 10-15 minute drive to airport, close to many restaurants (P F Chang, Carraba's, Krispy Kreme). Lobby and staff welcoming and room very comfortable and clean. Great value!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felixstowe, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 17, 2013 via mobile

Two night stay whilst visiting area.
Our second time at this hotel and in truth not as good as first time.
Reception staff good but TV in our friends bedroom did not work and was never repaired during our stay.
Breakfast was minimal and requests for other food were not understood as staff did not appear to speak English. We dined out on our second morning.
Overall their hotel was as you'd expect from a La Quinta but on this occasion we were not so happy.
We will hopefully return to Mesa next year and would use the hotel again, perhaps this year was a 'blip'?

  • Stayed November 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Mesa Superstition Springs

Address: 6530 East Superstition Springs Blvd, Mesa, AZ 85206
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Mesa
#5 Romantic Hotel in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Mesa Superstition Springs 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Mesa East Hotel Mesa
La Quinta Mesa
Mesa La Quinta

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