Stay far away from this hotel, not only did my family (mother, myself and infant) experience bedbugs, but horrible service from the manager as well. Chose this Travelodge as it was close to friends in the area and was reasonable priced. Stayed one week with no real problems (rooms need serious updating but appreaed clean, no heatd pool or shade to enjoy it and it was real only a place to sleep as we had plans to be out and about during the day)
Then it took a turn and was a nightmare!! Woke up one morning to find myself covered in about 50 itchy red welts (did not see any bugs in the room so assumed was another arizona insect from being out the evening before in the pool). By late that night the itching was so severe and had double the amount of bites all over my body. Took myself to a medical center for a consultation with a Dr and to get a perscription for the itching (quite a bill later glad I took out medical insurance) I sepnt the next day in the hotel resting. About two am I awoke with itchy itchy and thru back the sheets to find 4 ebgorged bedbugs!!! I immediatly took myself to the front desk however since the manager was not in the clerk offered me another room till morning. So we packed ourselves off to the next place but really how do you sleep now.....
Next morning first thing I went to speak to the manager (taking the specimens I had collected with me) and was extreamley susprised when he accused me of being a scam artist and bringing the bugs with me just to get a free stay. He refused to dicuss with me the situation, would not refund my room for the pervious days or the paid week ahead, no support at all with concerns of our belongings. To top this situation off he called the police to escort my 2 month old infant, senior mother and myself off his property!!! We were now in need for a new hotel right away to stay at, tried using the room phone and he had cut the service!!!
I have since contacted Whynham Resorts customer sevice and they are unable to do anything as they are not a "merchant" of the property.
Overall nothing can be done, this ruined our vacation, cost me a small fortune in medical bills upfront, ended me in a laundry mat for hours trying to wash all clothing in hot water, thru out our luggage and had to pruchase new, not to mention the pain and ichyness from all the bites. (still waiting to see if my child will react, hope she will be spared)
STAY AWAY!!! No one should be treated this way
Just a few other tid bits if this wasnt enough
-lots of long term stays by people actually living there, dont leave the room at night
-pillows and mattress were stained and discustling dirty upon closer examination
-no breakfast as advertised (coffee and stale plain dougnuts)
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- Also Known As:
- Phoenix/Mesa Travelodge Hotel Mesa
- Travel Lodge Mesa
- Travelodge Mesa
- Mesa Travel Lodge
- Mesa Travelodge