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“Great stay” 4 of 5 stars
Review of Phoenix Marriott Mesa

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Phoenix Marriott Mesa
3.5 of 5 Hotel   |   200 North Centennial Way, Mesa, AZ 85201   |  
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Ranked #16 of 57 Hotels in Mesa
Chicago, Illinois
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 36 cities Reviews in 36 cities
20 helpful votes 20 helpful votes
“Great stay”
4 of 5 stars Reviewed October 14, 2013

Stayed here with a small group for a long weekend. Rooms and hotel areas were very clean. The staff was excellent, they were attentive and accommodating of our groups needs.
The property is in a great location and only 20 mins from the airport. Please add another outdoor seating area with fire pit as there seems to be lots of groups staying at this hotel and the demand for the current fire pit was in high demand. We had a nice stay. Would definitely come back.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldGibsonphxmm, General Manager at Phoenix Marriott Mesa, responded to this review, October 17, 2013
Thank you for our kind words concerning our hotel and staff. The team prides itself in being attentive and anticipating guest needs. I appreciate the time you took to provide your feedback. The fire pit is a great gathering area particularly this time of year. We constantly look for ways to improve and will give your suggestion serious thought.

Kind Regards,
Donald Gibson
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204 reviews from our community

Traveler rating
    70
    74
    37
    11
    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Saint Paul, Minnesota
Top Contributor
173 reviews 173 reviews
142 hotel reviews
Reviews in 101 cities Reviews in 101 cities
206 helpful votes 206 helpful votes
5 of 5 stars Reviewed September 30, 2013

I've had some very mixed experiences at Marriotts this fall and, as a Marriott Rewards Platinum member, it has honestly made me begin to question my loyalty. However, this one-night stay in Mesa was wonderful. The guy at the front desk was super-efficient and professional. In fact, he acknowledged my Platinum status and moved up to the concierge level - something that Marriott staff in Albuquerque (on 3 stays), Phoenix Airport, and Denver all failed to do. He also did a superb job of telling me about the restaurant, fitness facilities, parking, and concierge lounge hours -- again, something that nobody else has been doing. On top of that, the room (at least the one I was in on the 12th floor) was in perfect shape - what I expect of a Marriott (NOT what I've been seeing at Marriotts elsewhere). Anyway, I had a short but great stay here. Mesa may not be the most convenient location depending on what you're doing here, but this was a nice place and their staff made a very positive impression.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, General Manager at Phoenix Marriott Mesa, responded to this review, October 4, 2013
Thank you for taking the time to share your comments about your stay with us here in Mesa. I'm sorry that some of your past experiences have been a little disappointing with in our Brand at other locations. Marriott strives to deliver a consistent experience at all of our locations. Your comments about our staff being so accommodating and informative were great to hear. They help reinforce a culture of "spirit to serve", which is a basic philosophy of Marriott. We look forward to welcoming you back to our oasis here in the Valley of the Sun.

Best regards,
Donald Gibson
General Manager.
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Greensboro, North Carolina
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed for a week at this hotel over Labor Day week. I was a little apprehensive about a downtown location, but those fears were unfounded. The staff here must take friendly pills! Everyone is so nice. After a whole week, you would think something would go wrong but it never did. As a gold member I had access to the concierge level. The views were breathtaking as we drank coffee and watched the sunrise. The room was nothing spectacular but it was clean and everything worked. We ate at Azulejo 2x and loved it. The pool was sparkling and we spent many hours there under the shade of the palms. I will definitely go back but maybe wait until it is cooler.

Room Tip: Face the mountains!!! The view is fabulous from higher floors
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, General Manager at Phoenix Marriott Mesa, responded to this review, October 4, 2013
Thank you so much for taking the time to share your thoughts on your experience with us. the "happy pills" are something that come naturally wit our staff. They do go the extra mile to accommodate and please our guests.
As you commented, our views are to die for. There is nothing like a sunrise/sunset view from our location of the Valley of the Sun.
We look forward to having you back. FYI- the weather is getting to the point that drives people to the valley. Cool mornings and evenings and lots of sunshine.

Best Regards,
Donald Gibson
General Manager
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Madison, Alabama
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2013

I stayed at the Marriott in Mesa for 4 days last week and am very glad that I did. The hotel staff makes this place a great place to stay - offering assistance with a smile no matter what time of day. Although the room was a little in need of an update, it was very clean and quiet. They offered a nice breakfast on weekday mornings which was a cost savings for me. The place felt safe, including the parking area. There was some city road construction around the front entrance which was easily avoided by coming into the hotel complex from the back.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, General Manager at Phoenix Marriott Mesa, responded to this review, October 4, 2013
Thank you for taking the time to share your comments about you stay with us here in Mesa. I'm sorry that some of your past experience have been a little disappointing within our Brand at other locations. Marriott strives to deliver a consistent experience at all of our locations.
Your comments about our staff being so accommodating and informative were great to hear. They help reinforce a culture of "spirit of serve", which is a basic philosophy of Marriott.
We look forward to welcoming you back to our oasis here in the Valley of the Sun.

Best Regards,
Donald Gibson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frontenac
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

Have stayed here several times. Very clean and nice! Beds very comfortable. Friendly staff. Quiet area and easy to get to. Pool is excellent and you can't beat the Az sunshine. Nice sports bar across the street. Will stay here again and again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen_Hunt_phxmm, Director of Sales at Phoenix Marriott Mesa, responded to this review, September 10, 2013
Thank you for reviewing our hotel and sharing your experience with everyone! We are so happy you continue to return to our wonderful hotel to enjoy our comfortable accommodations and great facilities. We look forward to welcoming you back in near future.
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Princeton, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013

This was a very affordable hotel. Was a little tough to navigate through all of the construction on Main St. in Mesa, but found other ways around it after the first day. Check in was a breeze and the front desk attendant Mora was AMAZING!!! She was extremely friendly and knew the area. We asked for dinner recommendations both nights and she gave us two terrific restaurants - Blue Adobe for Southwestern (about 5 min from the hotel) and Pacific Seafood Buffet (about 20 min in Chandler). Both were excellent!! Rooms were fine with coffee machine and refrigerator in the room. Ate at Cafe Azul for breakfast one morning, which was good and reasonable. Would stay here again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phxmmSales, Sales Assistant at Phoenix Marriott Mesa, responded to this review, August 27, 2013
Thank you for the fantastic review and taking time to mention Mora for her extra efforts. It’s fantastic that our staff and hotel made your stay so enjoyable. We pride ourselves on going above and beyond, we hope you can come back and we can take care of you again!
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Denver
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 25, 2013

This is a very clean and affordable hotel with on site pool, workout area, small laundry area and conviente Cafe. The bar in the front was only open during morning hours for the $5 grab and go, we would suggest the Cafe Azul breakfast buffet for $12. Great service in all areas, staff very friendly and the hotel was very clean. 2 minutes from baseball fields and less than 5 from HOHOKAM stadium, Walmart for snacks about 10 min away and mall about 15 min away. Yes, the neighborhood is a bit on the rough side but overall if we have another baseball tournament in Mesa this would be our pick.



Cons:

AC didn't work as well as we expected, mini fridge really mini, had a clogged drain but fixed right away and the fan in the bath room didn't have much power.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phxmmSales, Sales Assistant at Phoenix Marriott Mesa, responded to this review, July 1, 2013
Thank you for enjoying the resort like amenities and our superb Marriott Hospitality during your stay at the Phoenix Marriot Mesa. We love hosting Baseball teams and fans and our location is ideal for the Hohokam experience. Make sure you take advantage of our complimentary shuttle to get you around town. We hope that you always pick the Marriott Mesa when visiting the East Valley.
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Additional Information about Phoenix Marriott Mesa

Address: 200 North Centennial Way, Mesa, AZ 85201
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Phoenix Marriott Mesa 3.5*
Number of rooms: 273
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Also Known As:
Phoenix Marriott Mesa Hotel Mesa
Marriott Mesa
Mesa Marriott

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