OK - I'll start by saying I feel bad writing this review. The staff at this hotel are really friendly and from the replies on this site, they obviously care about feedback. However, there are just too many lapses for this hotel to receive anything other than a terrible rating from me. I think the other reviewers have been far too generous. I am a Marriott Elite member and frequent traveler, so am familiar with the brand and expected quality. I have stayed at 2 other Marriott hotels in the Phoenix area and are happy with both (both were full for my current stay). Here are the significant problems I have encountered. First, the location is awful. If you want to stay in a light industrial park with local dining choices consisting of McDonalds, Denny's and Pizza - choose this hotel. Otherwise, there is no redeeming reason to stay here over other places in the Phoenix area. Second, despite booking a king, I was given 2 full beds (not even queens), or told to wait (I checked in after 4pm so no excuse). The rooms are small - and even newly renovated seem tired. My room was dirty. I stepped on popcorn in my room the day I checked in, there were pubic hairs in the bath and I just found a pill (not mine) on the floor by the desk after being here for a day (so 2 housekeepings missed it). The bath does not drain effectively (probably hence the hair), and the walls are paper thin. I was woken by my neighbor showering - and it sounded like it was happening in my room. The pool is TINY - the picture on the website pretty much captures the entire pool. The gym is lightly equipped and kept too warm for effective workouts. The TV in the room is smaller than most other Marriotts I have stayed in and the lobby, while renovated, is uncomfortable. You get the point. There is really no reason to stay here, when there are so many other great hotels in Phoenix at similar prices. I would rather sleep in a tent than stay here again.
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- Also Known As:
- Phoenix Marriott Mesa Hotel Mesa
- Marriott Mesa
- Mesa Marriott