Spent 10 nights here, and each night was awesome. The check-in staff (Greg and Leah) were great. Upon checking in, I received a letter inviting me for a complimentary dinner on a night of my choice. No terms, conditions, any of that jazz. Just a "thanks for having stayed here before and for staying here again, go enjoy yourself courtesy of us" sort of thing. I ordered the Rib-eye and it was one of the best steaks I've ever had. I ordered two more before leaving. The breakfast buffet was great as well, though it was only available on the weekends as it was summer time.
I got a free upgrade to the concierge floor, and the room was very nice and well-furnished. Bed was extremely comfortable. I don't know if this is limited to the concierge floors, but each night I received some fresh baked cookies and a bottle of milk delivered to my room.
The concierge lounge was open 24/7, and they kept the fridge filled with water and soda. Both the breakfasts and evening snacks were delicious. They could improve the oatmeal a bit though (it was really watery on two of the days) but that's a very minor issue.
The pool is very big and I spent a lot of time in it. The gym is very nice and has 3 ellipticals, three treadmills and two bikes, as well as some weights. The gym is in perfect condition, unlike some of the other Marriott hotels I've stayed in where the gym equipment was shaky and squeaky.
All of the staff was very friendly, and Jeri at the front desk was awesome.
Oh, and four other great things: 1) Free (and very fast) Internet; 2) Free Parking; 3) Laundry Facilities (you'd be surprised how many hotels don't have these)
I've stayed in at least 10 or 12 hotels in the Phoenix Area in the last two years and this by far the best!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 15, 2012
Dear Valued Guest,
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It’s so wonderful to hear that you enjoyed each night that you were here. We are very lucky and excited to have such a great staff at the Marriott; they really do go above and beyond to make our guests feel at home. We stand by the “Marriott Way” when it comes to our outstanding amenities, distinguished Concierge Lounge, NEW Fitness Center and our Turndown Service. When future guests read a review like yours they will understand that we are doing a great job at keeping up with your Marriott expectations. Thank you again for posting a comment. We do hope that you make the Phoenix Marriott Mesa your home away from home while staying in Mesa.
Thank you again.
Director Of Sales
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.