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“nice stay~poor customer service” 3 of 5 stars
Review of Windemere Hotel and Conference Center

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Windemere Hotel and Conference Center
2.5 of 5 Motel   |   5750 East Main Street, Mesa, AZ 85205   |  
Hotel amenities
Ranked #44 of 57 Hotels in Mesa
Phoenix,AZ
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“nice stay~poor customer service”
3 of 5 stars Reviewed January 3, 2009

Me & my daughter (age 25) was in the middle of moving back from another state and needed a place for aprox 2 weeks, and we found this hotel in a travelbook. We rented the room for 1 week and then re-rented it for another. Upon checking in, I paid a $50 refundable deposit with them and they gave me a small piece of paper which looked like a coupon and said to bring it in when i checked out to get the refundable deposit back, on the day I went to check out I couldnt find that little piece of paper and told them THEY WOULD NOT GIVE ME BACK THE DEPOSIT. I know $50 isnt much but I paid about $1,500 to stay there for 2 weeks and i needed that deposit back, To this day they will not acknowledge my emails or have they given me my refundable deposit back. I think it is poor customer service and I WOULD NOT RECCOMEND THIS HOTEL TO ANYONE, sincerely Debbie Catanzaro Phoenix AZ debbie_catanzaro@yahoo.com

  • Liked — where it was located
  • Disliked — customer service front desk
  • Stayed September 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
    13
    13
    19
    18
    55
See reviews for
49
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
San Juan Capistrano
1 review
5 of 5 stars Reviewed December 6, 2008

We stayed at the Windemere in Mesa, AZ over the Thanksgiving holiday. During our stay all the staff was very courteous and helpful in every respect. When we left, we accidentally forgot a cell charger and my sons sandals had been lost. I asked about the sandals two days earlier but they hadn’t turned up. After calling about the charger not only did they promptly send it, but my sons sandals as well !!! That is what I call fantastic service !!! Someone was really on the ball. We've stayed there before and are always pleased with the staff and the grounds/ammenities. We recommend it.

Thank you Windemere,
Marnie Cesarini

  • Liked — I liked the layout of the facility; felt like it was safe for my kids and easy to get around
  • Disliked — It's relatively small, i.e., the pool area and rec room were always over-crowded (that's both good and bad)
  • Stayed November 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sedona, AZ
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed November 13, 2008

Hmm. The room reeks of bad air freshener but the sliding door doesn’t have a screen. Do you let in some fresh air, along with every bug in central Arizona? Or do you keep the door closed and hope you don’t get a headache?

Decisions. Decisions. Welcome to the Windemere, which looks a lot better on its website than it does in person.

This is an older property with a large central courtyard that contains a pool and jacuzzi, which are open all night. If the kids get rowdy during the wee hours, a security guard comes by and asks them to quiet down.

Though perhaps somewhat luxurious and thoughtfully designed in its day, aging has taken its toll. Our room was dated; the queen bed was fairly new but the rest of it had an early 1970s ambiance. The bathroom had never been updated and the cracked and stained floor tile was in need of some serious repair. There was a sliding door that led to the courtyard, but, as we mentioned, screens were a thing of the past. One gets the impression that management is running the place into the ground a bit, making only the most basic repairs and updates and only when necessary.

We paid about $55 with a Roomsaver coupon, and it wasn’t worth it.

  • Liked — Leaviing
  • Disliked — Bad air freshener, no screen on the sliding door
  • Stayed April 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 15, 2008

i had a swarm of flies in my bathtub. when i told the front desk staff what happened, he said he would need a manager to handle the situation but no manager was availalbe. i ended up cleaning the bath tub myself. when i checked out of the hotel i asked if there was a manager who could comp my room and once again no manager was available. i left my phone # and email address with the front desk staff so the manager could call me. i waited two days and still hadn't recevied a call back. i ended up calling the hotel myself. the manager said that they couldn't control flies- but i think you would call an exterminator to fix the problem if it was a recurring problem!!! the customer service made an already bad stay even worse. the pics on the website are deceiving- the hotel has 1970's decor and needs to be remodeled in the worst way. i also had to use the office manager's computer to check-in for my flight because the computer in the lobby was broken. what kind of conference center doesn't have a business center or working computers???

  • Liked — nothing
  • Disliked — everything
  • Stayed September 2008, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed October 6, 2007

We were looking for a cheaper place to stay for one night and found a highway coupon book offering a room for $49.99. They didn't have any of those BUT they had one for $59.99 +++taxes. At $49 it MIGHT HAVE BEEN a bargain.... The room was quite large and fairly clean. However, that's all I can say good about the place.....The dryer was not working and it did not appear that it would be in the near future. We had a snack at breakfast but didn't stay long as the place was not very clean.

With a lot of painting, maintenance and landscaping, this could be a beautiful place. I think they mostly cater to large affairs and just rent the leftover rooms when they have them but I'm not sure about that. The entire property looks forlorn and uncared for. I would not swim in the pool and did not see anyone else in it so I walked over to have a look and it was chipped and not cleaned.

There was only one person at the desk and she was usually off taking care of some problem or other so anyone who needed service at the desk just waited.

  • Liked — price
  • Disliked — overall experience was depressing
  • Stayed September 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 29, 2007

We needed a pet friendly hotel (2 dogs) in Mesa. The room (102) was basically ok & clean, but the bathroom could use a quality paint job. The walls and vanity were very scuffed up & it did not have an exhaust fan. The room was very spacious with a larger than average mini-fridge, microwave and a patio over looking the lawn and pool area. It was perfect for the dogs. The stucco was peeling off the walls & ceiling of the patio though.

I'd stay here again, but the over all up keep of the property could be better. It could be a real gem if they just freshen up the rooms and do a bit more with grounds, which were okay, but just seemed to be falling short of what they could be.

  • Stayed July 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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seattle, wa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 26, 2006

This hotel is a bit dated but it has all the necessities and some of the niceties. Big room with bed/bedding that is newer and clean, big balcony, microwave, coffee pot and refrigerator/freezer in room. To us they were very responsive to our few requests and we plan to stay there again. Nice group working the front desk. It's in a rather low economic area but we had no problems at all.

  • Stayed March 2006
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windemere Hotel and Conference Center

Address: 5750 East Main Street, Mesa, AZ 85205
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windemere Hotel and Conference Center 2.5*
Number of rooms: 90
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Also Known As:
Windemere Hotel Mesa
Windemere Motel Mesa

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