When making reservation I requested non smoking room. Upon arrival after a long flight we opened the door to what was the most stinky room I have ever been in. Not only did the room reek of cigarettes the carpet and bedspread looked as if they had never been cleaned. The bathroom floor was very dirty, the phone's directory was torn off , there was a phone but you didn't know if you were calling the office or where. I tried 0 and did get the desk as we were requesting another room. No rooms were available that night but the next day they did move us to the other side of the hotel in a nonsmoking room with a view of the pool which was better than the other room by far. They gave us one really small shampoo for three people, no conditioner. We were there 4 nights and they didn't replace our dirty plastic glasses we had to go to desk ourselves to get more. They also didn't refill the complimentary coffee. I guess you only one pot no matter how long you stay. I asked for extra pillows at 7 pm and I had to go to lobby to get them myself. The first room was barely a 1 star the second room was about a 2. The pool was nice and the area around the pool was in pretty good shape compared to some of the other areas of the hotel. Breakfast was typical continental buffet.
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- Also Known As:
- Windemere Hotel Mesa
- Windemere Motel Mesa