We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid this place” 1 of 5 stars
Review of Windemere Hotel and Conference Center

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Windemere Hotel and Conference Center to your Saves list
Windemere Hotel and Conference Center
2.5 of 5 Motel   |   5750 East Main Street, Mesa, AZ 85205   |  
Hotel amenities
Ranked #44 of 57 Hotels in Mesa
Colorado
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Avoid this place”
1 of 5 stars Reviewed November 7, 2013

We travel to Mesa a lot. We decided to try to save a couple of bucks by staying at the Windemere. We arrived late in the day. The grounds looked nice, but the room was terrible. It smelled like old socks. I pulled the cover off the A/C. It looked like a cheesecake factory. The filters were clogged with mold. The front desk said someone would come by to clean it .... maybe tomorrow. I walked to the nearby Walgreens and bought a can of Lysol spray. It helped a little. We left the next day.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, January 22, 2014
Dear Valued Guest ,

Thank you for taking the time to share your thoughts on TripAdvisor. We are sorry to hear that you were unhappy with your stay. It is always our goal to provide a most comfortable stay, We since then have looked into the Aircon filter issues and we are very sorry for your room having a Dirty filter. We would invite you back to give us another try and we strive for 5 star service.

Windemere Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

115 reviews from our community

Traveler rating
    13
    12
    19
    18
    53
See reviews for
47
24
11
16
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
San Diego
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 26, 2013

Initially, I thought the grounds looked pretty nice (by Mesa, AZ standards, anyhow). When I opened the door to my room, the smell hit me like Mike Tyson's Punch Out. Some potent mixture of an industrial disinfectant almost masking urine. The carpets immediately made me wish that I had not forgotten my shower shoes.
It appears that this hotel was probably quite nice 30 years ago, but has not had a maintenance since. The bathroom floor is sticky. The toilet seat does not fit the toilet, leaving a lot of porcelain protruding for your legs to rest on. The paint is cracked and the ceilings are stained. I do not even want to venture a guess as to what is hardened on to the coffee table. The mattress is adequate, though also probably older than me. I was honestly surprised NOT to find evidence of bed bugs. Perhaps they had better sense than me and chose not to stay.
Showering is awkward as the dilapidated Jacuzzi tub / shower (yuck!) is shaped for sitting.
The 2 star rating is generous and only handed out because it is still a far better room than the Howard Johnson I stayed at 2 years ago in Mesa.
I have to stay in Mesa once a year for work and my quest for a half way decent hotel in town is still ongoing.
Seriously Windemere, you used to be a respected brand. Get your S together.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, January 22, 2014
Dear Valued Guest

We are extremely apologetic for your bad experience, and hope to be able to make it up to you. We spend time each day making sure our rooms are cleaned, stocked, and just the right temperature. We would like to invite you back at a 20% discounted rate next time you are in town.

Thank you so much,

Windemere Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 31, 2013 via mobile

We had been loyal customers for the past 10 years.... Never had any big issues. Well that changed this year on our trip. We arrived, and our reservation were wrong. Our room was not available. So no big deal, they fixed it... Ok. We then get to our room, and to our supersize it was very dirty, and not kept up. We are disappointed, but decited to stick it out being we have other parties meeting us there. Over the course of a week we Encountered many
more problems. There were
vagrants running around the hotel, breaking in to rooms, OUR CAR, and the other Amenities the hotel offered including eatting all the breakfast so there was none left for paying guests!! After our car was broke in to and had over $600 of things taken, we went to the owner. He Basically said sorry and called it a day. He was not concerned this was happening at his hotel, and could care less as long as he was getting paid. One of the ladies who worked front desk offered to comp a night for us, and he did not allow her to do so! We also had to watch people doing drugs (meth) while at the pool, and in turn had to leave the pool so our kids did not see this. There were people fighting, and police that had to come twice while we were there. I made the owner aware of this, and again he did not care. He only cared about the money rather than the safety & Security of his loyal guest. He was very rude to his wonderful staff for trying to do the right thing. I feel sorry for them.
This place has went down hill!!! I don't not think this is a place for families, or people who are looking to feel like they are at a "home away from home". This is a place for homeless drug addicts. So if your not one stay clear, or you will feel like your in skid row. Hope you all never encounter this place. I know we will never go back!!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, September 23, 2013
Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We are very sorry about the break in incident you faced at our hotel, Unfortunately it was something out of our control ,

We would like to thank you for pointing out areas we can improve on

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory

Please feel free to contact me at the property if there is anything I can do.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
1 review
5 of 5 stars Reviewed May 27, 2013

We stayed at the Windemere on a recent vacation. The rooms were clean, staff friendly and the location is great. Breakfast was really good at the hotel. The room was pretty large with a patio was clean and spacious. Room was good for the price, clean, had a sofa bed but we didn’t use it, king-size bed, table & chair. I enjoyed the microwave and mini-fridge. Our room was clean, bed was comfortable. The hotel was great, the pool, the Jacuzzi, both wonderful. Staff was pleasant and very helpful.

I would go there again when back in town and would recommend the hotel to everyone!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, June 12, 2013
Dear Guest!

Thank you so much for your kind words and for taking the time out of your schedule to leave us your awesome review! . We hope to be your hotel of choice whenever you are in Mesa, AZ !

Thank you so much once again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 15, 2013

Loved this place even tho' were remodeling! The only thing was the prostitution strip in front on main road! plus people would roam off and on the property bumming smokes or change then the cute lil blond on the front desk choose to give her contact info and address to my man! Still to this day she is in contact apartments that they live in has all the access to good customers to proposition returning customers and speak personally not business like! and party with them. My advise is find a hotel further east out of prostitution row! Really use to love this place and still love the breakfast help! summer rates are so low too! Now I know it is part of the prostitution hotels i the summer with cheap rates for them! Gross! Sincerely a woman who believes in business ethnics!

Room Tip: The north side of the hotel and west side are where help stays and the halfway rooms are the north s...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, May 22, 2013
Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We would like to thank you for pointing out areas we can improve on.

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Level Contributor
147 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 3, 2013

Room was good and staff was friendly. The location was handy. The room was clean and the bed was pretty good. There is a fair bit of deferred maintenance. It is not too bad now but the management must put some effort into maintenance and repair or it will degrade further. From what I can tell about the area The Windermere is probably better than it's nearby competition some of which look really bad from the outside with very low prices to match. The economic downturn has hit this area very hard indeed. The stay was really better than average but not a very good. The trip advisor rating does not allow enough nuance. Due to the competition in the area I give it a very good.

Room Tip: I would check out a room before paying for it. Ours was good and clean but there were not many sta...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, May 22, 2013
Thank you for notifying us of your experience! Were glad you enjoyed your stay and we appreciate you mentioning our great staff!

Our team appreciates your feedback! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you!

We would love to have the privilege of seeing you as a regular guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
2 reviews
4 of 5 stars Reviewed April 17, 2013

We have family in Mesa Az. and at least 5 plus visits a year we enjoy the staff and grounds of this hotel. This is a great place to enjoy family get togethers at there pool including a grill pool side and beautiful courtyards surrounding the entire property. Rooms are good size and staff is great I would recommend staying here for a great relaxing acommadation.

Room Tip: Pool is open 24hrs which is great but if you want quiteness ask to stay away from pool side.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, May 22, 2013
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in AZ,

We love having you at our hotel! and are honored to be your home away from home!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Mesa hotels
6.4 mi away
Baymont Inn & Suites Mesa
2.3 mi away
La Quinta Inn & Suites Mesa Superstition Springs
2.4 mi away
Country Inn & Suites By Carlson, Mesa
Show Prices
Show Prices
Show Prices
5.1 mi away
BEST WESTERN PLUS Mesa
8.0 mi away
Days Hotel Mesa Country Club
7.6 mi away
Mesa Mezona Hotel
Mesa Mezona Hotel
#14 of 57 in Mesa
4.0 of 5 stars 239 reviews
Show Prices
Show Prices
Show Prices

Been to Windemere Hotel and Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Windemere Hotel and Conference Center

Address: 5750 East Main Street, Mesa, AZ 85205
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windemere Hotel and Conference Center 2.5*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotels.com, Priceline, Agoda and Odigeo so you can book your Windemere Hotel and Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Windemere Hotel Mesa
Windemere Motel Mesa

Owners: What's your side of the story?

If you own or manage Windemere Hotel and Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.