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“Not a family friendly place, as well as bad Customer service by owner.” 2 of 5 stars
Review of Windemere Hotel and Conference Center

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Windemere Hotel and Conference Center
2.5 of 5 Motel   |   5750 East Main Street, Mesa, AZ 85205   |  
Hotel amenities
Ranked #42 of 55 hotels in Mesa
1 review
2 helpful votes 2 helpful votes
“Not a family friendly place, as well as bad Customer service by owner.”
2 of 5 stars Reviewed July 31, 2013

We had been loyal customers for the past 10 years.... Never had any big issues. Well that changed this year on our trip. We arrived, and our reservation were wrong. Our room was not available. So no big deal, they fixed it... Ok. We then get to our room, and to our supersize it was very dirty, and not kept up. We are disappointed, but decited to stick it out being we have other parties meeting us there. Over the course of a week we Encountered many
more problems. There were
vagrants running around the hotel, breaking in to rooms, OUR CAR, and the other Amenities the hotel offered including eatting all the breakfast so there was none left for paying guests!! After our car was broke in to and had over $600 of things taken, we went to the owner. He Basically said sorry and called it a day. He was not concerned this was happening at his hotel, and could care less as long as he was getting paid. One of the ladies who worked front desk offered to comp a night for us, and he did not allow her to do so! We also had to watch people doing drugs (meth) while at the pool, and in turn had to leave the pool so our kids did not see this. There were people fighting, and police that had to come twice while we were there. I made the owner aware of this, and again he did not care. He only cared about the money rather than the safety & Security of his loyal guest. He was very rude to his wonderful staff for trying to do the right thing. I feel sorry for them.
This place has went down hill!!! I don't not think this is a place for families, or people who are looking to feel like they are at a "home away from home". This is a place for homeless drug addicts. So if your not one stay clear, or you will feel like your in skid row. Hope you all never encounter this place. I know we will never go back!!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, September 23, 2013
Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We are very sorry about the break in incident you faced at our hotel, Unfortunately it was something out of our control ,

We would like to thank you for pointing out areas we can improve on

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory

Please feel free to contact me at the property if there is anything I can do.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Prescott, Arizona
1 review
5 of 5 stars Reviewed May 27, 2013

We stayed at the Windemere on a recent vacation. The rooms were clean, staff friendly and the location is great. Breakfast was really good at the hotel. The room was pretty large with a patio was clean and spacious. Room was good for the price, clean, had a sofa bed but we didn’t use it, king-size bed, table & chair. I enjoyed the microwave and mini-fridge. Our room was clean, bed was comfortable. The hotel was great, the pool, the Jacuzzi, both wonderful. Staff was pleasant and very helpful.

I would go there again when back in town and would recommend the hotel to everyone!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, June 12, 2013
Dear Guest!

Thank you so much for your kind words and for taking the time out of your schedule to leave us your awesome review! . We hope to be your hotel of choice whenever you are in Mesa, AZ !

Thank you so much once again!
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Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 15, 2013

Loved this place even tho' were remodeling! The only thing was the prostitution strip in front on main road! plus people would roam off and on the property bumming smokes or change then the cute lil blond on the front desk choose to give her contact info and address to my man! Still to this day she is in contact apartments that they live in has all the access to good customers to proposition returning customers and speak personally not business like! and party with them. My advise is find a hotel further east out of prostitution row! Really use to love this place and still love the breakfast help! summer rates are so low too! Now I know it is part of the prostitution hotels i the summer with cheap rates for them! Gross! Sincerely a woman who believes in business ethnics!

Room Tip: The north side of the hotel and west side are where help stays and the halfway rooms are the north s...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, May 22, 2013
Dear Valued guest,

I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs.

We would like to thank you for pointing out areas we can improve on.

We will look into the issues you faced at our hotel and correct them immediately.

Once again we are very sorry that your stay was not 100% satisfactory
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Top Contributor
140 reviews 140 reviews
48 hotel reviews
Reviews in 73 cities Reviews in 73 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 3, 2013

Room was good and staff was friendly. The location was handy. The room was clean and the bed was pretty good. There is a fair bit of deferred maintenance. It is not too bad now but the management must put some effort into maintenance and repair or it will degrade further. From what I can tell about the area The Windermere is probably better than it's nearby competition some of which look really bad from the outside with very low prices to match. The economic downturn has hit this area very hard indeed. The stay was really better than average but not a very good. The trip advisor rating does not allow enough nuance. Due to the competition in the area I give it a very good.

Room Tip: I would check out a room before paying for it. Ours was good and clean but there were not many sta...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, May 22, 2013
Thank you for notifying us of your experience! Were glad you enjoyed your stay and we appreciate you mentioning our great staff!

Our team appreciates your feedback! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you!

We would love to have the privilege of seeing you as a regular guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 17, 2013

We have family in Mesa Az. and at least 5 plus visits a year we enjoy the staff and grounds of this hotel. This is a great place to enjoy family get togethers at there pool including a grill pool side and beautiful courtyards surrounding the entire property. Rooms are good size and staff is great I would recommend staying here for a great relaxing acommadation.

Room Tip: Pool is open 24hrs which is great but if you want quiteness ask to stay away from pool side.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, May 22, 2013
Dear Guest,

Thank you so much for your kind words. Its review's like yours that help us exceed in customer satisfaction. We hope to see you as a regular guest whenever you are in AZ,

We love having you at our hotel! and are honored to be your home away from home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 11, 2013

We stayed for a wedding at the property, but it was hard to believe they rented a room like that - both arms of the chair were torn showing the stuffing, the door chain lock was coming out of the wall and the wood behind it was coming off the frame, paint had been spilled on the bathroom floor and not cleaned off, the top of the desk was discolored apparently from a previous spillage, paint chipped off the wall, and a couple other cleaning and maintenance issues. I brought this up to the front desk and got some adjustment to our bill, but we have never stayed in a room we thought was that bad. It was hard to believe. When looking at other reviews on this site I see pictures from a year and 1/2 ago that show some of these same problems, the paint spilled on the bathroom floor, the torn chair arms, and the sad thing is they apparently have not addressed those problems reported then but have allowed them to get worse. The lack of concern for maintaining the property, at least based on our observation, is troubling.

Room Tip: Good luck with that. Our experience was this was the worst room we have ever stayed in. But they sa...
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, April 17, 2013
Dear Valued Guest

Please accept our sincere apologies for our failure to meet your expectations and not providing a positive experience. There are no excuses for not being able to provide you a positive stay.

We will be sure to correct these issues asap and we hope that you give us one more try.

Thank you for your candid review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindenhurst, New York
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 9, 2013

First of all - I've stayed here many times over the last 10 years, and enjoyed it. For the price - it rates with all the other "traveler" motels you see along the Interstates. - Which is "basic" with a clean room and a place to shower. Their pool is really nice and I didn't mind the free breakfast area.
The problem is that the place hasn't updated the establishment in all the years I've been staying there, and is really starting to show age. Patchwork repairs, old, shabby carpets and appliances are everywhere you look.
At one point, the establishment was for sale, so maybe the money just isn't there to modernize or make permanent repairs.
It's probably still worth the price, and the beds are comfortable, but it is a shame to see this place going downhill.

Room Tip: If your with kids - try for a room by the outdoor, heated pool.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review, April 17, 2013
Dear Valued Guest

Please accept our sincere apologies for our failure to meet your expectations and not providing a positive experience. There are no excuses for not being able to provide you a positive stay.

We are working on updating our property very soon. We always work hard to keep the property in shape and we hope to get your new review when our property is renovated!.

Thank you so much again for recognizing the positive points such as our pool, Service, breakfast and more!

Thank you for your candid review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windemere Hotel and Conference Center

Address: 5750 East Main Street, Mesa, AZ 85205
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 55 hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windemere Hotel and Conference Center 2.5*
Reservation Options:
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Also Known As:
Windemere Hotel Mesa
Windemere Motel Mesa

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