We had been loyal customers for the past 10 years.... Never had any big issues. Well that changed this year on our trip. We arrived, and our reservation were wrong. Our room was not available. So no big deal, they fixed it... Ok. We then get to our room, and to our supersize it was very dirty, and not kept up. We are disappointed, but decited to stick it out being we have other parties meeting us there. Over the course of a week we Encountered many
more problems. There were
vagrants running around the hotel, breaking in to rooms, OUR CAR, and the other Amenities the hotel offered including eatting all the breakfast so there was none left for paying guests!! After our car was broke in to and had over $600 of things taken, we went to the owner. He Basically said sorry and called it a day. He was not concerned this was happening at his hotel, and could care less as long as he was getting paid. One of the ladies who worked front desk offered to comp a night for us, and he did not allow her to do so! We also had to watch people doing drugs (meth) while at the pool, and in turn had to leave the pool so our kids did not see this. There were people fighting, and police that had to come twice while we were there. I made the owner aware of this, and again he did not care. He only cared about the money rather than the safety & Security of his loyal guest. He was very rude to his wonderful staff for trying to do the right thing. I feel sorry for them.
This place has went down hill!!! I don't not think this is a place for families, or people who are looking to feel like they are at a "home away from home". This is a place for homeless drug addicts. So if your not one stay clear, or you will feel like your in skid row. Hope you all never encounter this place. I know we will never go back!!
- Also Known As:
- Windemere Hotel
- Windemere Hotel Mesa
- Windemere Motel Mesa
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