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“OUTSTANDING” 4 of 5 stars
Review of Clarion Inn-Mesa/Phoenix

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Clarion Inn-Mesa/Phoenix
2.0 of 5 Hotel   |   951 W Main St, Mesa, AZ 85201 (Formerly Rodeway Inn)   |  
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Ranked #23 of 57 Hotels in Mesa
Yuma
Level Contributor
345 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“OUTSTANDING”
4 of 5 stars Reviewed April 25, 2013

04/21/13 TO 04/24/13

We spent three days here. I was surprised how nice it was. Looked like everything had just been remodeled. We had a very nice BIG bed. Slept well. No outside noise or adjacent room noise. Had a nice desk and an outstanding chair with foot rest. Could not get the wife out of it. There was also a coffee pot, ice box and microwave. There was an old style TV but the picture was very good. The swimming pool and hot tub were clean and working good. I spent a lot of time in the hot tub every night. The halls were clean and ice maker working. The motel grounds were very clean and nice. Someone came in and cleaned the room and gave you fresh towels everyday.

The young nan at the front desk was very friendly and helpful.

NO FAULT OF MOTEL. The city of Mesa was doing meager work on the main street. No left turns, you had to come in one way only and go out one way only.

Cap & Virginia

Room Tip: There was no breakfast.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, April 27, 2013
Dear guest.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at .480-833-1231

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

clarion inn mesa
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

212 reviews from our community

Traveler rating
    69
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    35
    10
    22
See reviews for
61
83
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27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
Vancouver
Level Contributor
272 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed April 12, 2013

Very clean , comfortable room for our stay in the Phoenix area . We were barely in our room , usually coming back late in the evening , but it was something to look forward to . The room was spacious and supplied with a microwave and fridge . A nice touch was the balcony , although we looked out onto an empty lot . It was nice to open the door and let fresh air in while it was still cool outside .
It is quite centrally located for our needs , baseball and golf . Malls and food options are close by . Equidistant to 3 freeways , giving us a choice of which way we wanted to get to our destinations .
Front desk staff were attentive , I extended our stay on 2 occasions and they were quick and efficient . The pool looked inviting . The only problem for us was coming back late at night , by the time we were organized in the morning , breakfast had little to offer . They start cleaning up at 8:45 , but there really wasn't much left by 8:30 . At the moment it is a little tricky getting into the property because of the light rail construction .

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, April 14, 2013
Dear guest

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at .480-833-1231

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

clarion inn mesa
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, MT
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

Took a few days to get away from the cold in the North and warm up in AZ. The Clarion Inn in Mesa was reasonably priced base camp for us. The room was clean, poolside. The pool is not anything special, right off the parking lo, but was fine for grabbing your tablet and checking you email in the sunshine. I would not have spent all day at this pool. Breakfast was sufficient, but don't plan on showing up @ 8:50 (ends at 9 AM) because it will be in the process of being torn down.

We were quite happy though - the staff was nice - even charged my iphone for me and it was perfect place to lay our heads at night after some fun days exploring. Loved the Apache Trail, , Superstition MT hike, golfing and Taliesin West. Would stay at again - price was great!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, April 9, 2013
Dear guest

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at .480-833-1231

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

clarion inn mesa
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
170 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed April 5, 2013

Run by the Patel family, the Clarion Inn Mesa is a pleasant surprise, especially for the low price. Room was clean and recently renovated. Bed was comfortable with high grade linens (though towels have seen better days). Mini fridge & microwave in room. Free Internet. Easy Parking. Breakfast buffet is skippable. For a much better experience, go a mile east on Main to Grandma’s Kitchen for a lovely diner-style breakfast. Pizza restaurant on site. Major construction on Main for new light rail extension. Neighborhood has seen better days, but property appears safe. Great value.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, April 6, 2013
Dear guest

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at .480-833-1231

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

clarion inn mesa
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed April 4, 2013

This hotel was a surprise- it was better than it looked from the outside. The staff was very courteous and helpful, good breakfast options, and terrific beds and showers. Couldn't complain for the price. Located close to malls and shopping areas, and the highways.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, April 6, 2013
Dearguest

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 480-833-1231
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

clarion inn mesa
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 1, 2013

Great stay. The hotel looks like it has been recently renovated and was very neat and clean. Breakfast had much more than a continental breakfast and included sausage sandwiches and pastries along with the other usual things like yogurt, cereals, bagels, etc. Rooms were big and comfortable.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, April 2, 2013
Dear guest

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at .480-833-1231

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

clarion inn mesa
thank you sir
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 28, 2013

AVOID- for $10 bucks more you could stay @ a clean HOTEL

DATE: 02/16/13
ROOM: 1 King Bed- upstairs

PROS: almost there but they sure don't have it down yet- each room has either a balcony or 'porch' [open porch to the outside--- considering the area if you choose this place stay UPSTAIRS].
Walls and mattress were in good condition.
Heating worked.
Bathroom clean.

CONS: DIRTY ROOMS--- I have NEVER had to take pics of how dirty a room was before but this just had to be done..... first- yellow and red spots on folded over potion of linens on bed... rolled down to find--- many more spots--- SOME WIPED OFF--- THE SHEETS and PILLOWS appeared to NOT be CHANGED...
Tons of HAIR--- small short curly hair and long hairs... all over the sheets.... NOT just a few but at least 30-50.
Make-up on pillows.
ZERO clean linen marks-- but instead creases like I just slept there last night.
white stains on furniture [should have taken more pic of this- only got one shot]
they do NOT change the garbage can liners- SICK- nice crusty ex-liquids on bottom of bag
had to unplug re-fridge due to the sad noise the compressor was making.

NOTES:
ok-- check in was easy and no problem [arrived a few hours after sun-set]-- booked online via Choice in advance and got a 'great' rate.
went up to room- saw dirty sheets- took pics.
went to front desk to tell staff- very quietly and tactfully-- asked for another room since we arrived late and needed sleep for our back-packing trip we were about to start.
staff instead offered to change sheets--- ok- since we were tired... I didn't push for a new room.
went back to room. a min later comes a knock-knock on the door-- it was our cleaning crew...
i understand that this family does not want to have to admit they cannot keep the place clean so instead-- we get rude- bare footed- staff from the room next door... appears we were sandwiched between 'staff' members who work or own this place....
sheets get changed... and they leave...
attempt to sleep: this is where the noise begins. don't know if it was pipes or banging-- ALL NIGHT LONG- we got about 2 hours of sleep

I have stayed in hundreds of hotels and NEVER had this kind of noise in a hotel room unless I was next to some college kids.
• Stayed February 2013, traveled as a couple


UPDATE: 03/26/2013
contacted Choice Hotels via customer hotline. This is because Choice did NOT follow-up on my initial complaint.
The lady I spoke with, let's call her 'Sue', told me that the Manager from the Clarion Inn in Mesa contacted me to discuss and resolve the situation.... WHAT AN UTTER LIE...
Not only is this place disgustingly dirty the staff/managers are full of it.
I did make sure that 'Sue' knew that the manager NEVER ONCE attempted to contact me...
I guess they didn't think that I would bother to follow-up with Choice Hotels.


AGAIN-- AVOID THIS PLACE IF YOU HAVE A Choice!!!!--- hey like the pun?

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tejash p, Manager at Clarion Inn-Mesa/Phoenix, responded to this review, March 29, 2013
Dear guest

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at .480-833-1231


Sincerely,

clarion inn mesa
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn-Mesa/Phoenix

Address: 951 W Main St, Mesa, AZ 85201 (Formerly Rodeway Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #23 of 57 Hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Clarion Inn-Mesa/Phoenix 2*
Number of rooms: 100
Official Description (provided by the hotel):
A Mesa AZ hotel, Clarion Inn hotel near Hohokam StadiumJust north of Chandler and Gilbert, the Clarion Inn® hotel is minutes from a number of popular Arizona attractions. The Mesa Arizona Temple (LDS Temple) and the Mesa Convention Center are just minutes from this Mesa, AZ hotel. Hohokam Stadium, the Spring Training home of the Chicago Cubs, is also close by. ... more   less 
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Also Known As:
Clarion Inn-Mesa/Phoenix Hotel Mesa

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