We had booked a week at this hotel to visit family . We arrived jet lagged and 8pm in the evening so were glad to go to the restaurant in the hotel for a light meal . The meal didn't live up to my American experiences previously. I had chicken and French fries, the chicken was as dry as the desert the hotel was in and the fries which America are apparently famous for were over cooked and cold . The skin on the chicken was a pale colour and soft and jelly like . My son had a club sandwich which again was cold and fries overdone he left most of it . It wasn't just us who disliked the restaurant as for the full 7 nights there were never more than one table booked each night . The room we booked was a King Suite , DO NOT BOOK THIS TYPE OF ROOM IF YOU WANT TO SLEEP. All of the king suites are in the old part of the hotel and overlook the motorway with 6 lanes of traffic on each side. We asked the next morning for an alternative and were shown another room in the main hotel building which was far better. The décor in the King suites was tired , the ring of the shower hose was falling off and there was mildew around the bath area . The alternative room had a King bed and was much cleaner and modern . The staff are all very pleasant and helpful however the hotel do not cater for any dietary requests such as Gluten free. When I asked about this for our breakfasts I was told "We don't do that " and walked away . Go elsewhere for the breakfasts as they are cheaper also with more variety than the hotel . There is an excellent café just down the road on the corner from the hotel called Crackers and Co , you will not be disappointed . AND P.S to the Holiday Inn this small café offered me gluten free pancakes why can't a chain as big as the holiday Inn . The hotel pool was a nice area and a quiet pool , there is a huge sign detailing that you can't eat at the pool which is strange for a holiday poolside . The chairs at the pool could do with a good scrub but were comfortable enough and the free towels were a nice touch . Overrall after we reached our 2nd bedroom the stay was comfortable and friendly the beds are wonderfully soft and clean as I did check. I wouldn't return due to the restaurant and pool restictions as you can't relax . There are plenty of eating places a 10 minute drive away .
The receptionist who stood out for me in assistance was WAN he was lovely and very professional . The 3 females were friendly but not interested in you it was a false "Have a good day" .
It is not a 4 * as advertised I would say a decent 3 star , we weren't shown to our rooms on arrival just told to use the lift.On arrival the male receptionist not Wan asked about 5 times if we had already paid for the room . then he said hello , that was poor customer service.
- Official Description (provided by the hotel):
- Discover the city's best kept secret, the newly renovated Holiday Inn Hotel & Suites-Mesa, Arizona. Ideally situated off US Highway 60, your stay with us will put you directly in the backyard of both Phoenix and Scottsdale. In addition, you'll find yourself simply a stone's throw away from Tempe, Gilbert and Chandler, via either Interstate 10, State Highway 101 or 202.Our neighbors include Boeing, General Dynamics, Caterpillar, Intel, Siemens, Motorola, Empire Southwest, P&H Minepro, Esurance and General Motors, making us the business traveler's hotel of choice! Take advantage of area attractions, such as: Hohokam Stadium (home to the Chicago Cubs Training Camp), Arizona Museum of Natural History and the Mormon Temple.Here for a leisurely vacation? Las Sendas, The Legacy and Ocotillo are just a few of Mesa's premiere golf courses. Shop til you drop, at Fiesta Mall or Mesa Riverwalk. Take in dinner or a show at Rockin R Ranch, Broadway Palms Dinner Theater or downtown Mesa's very own Mesa Arts Center.No matter how you choose to spend your day, you can 'rest assured' the newly renovated Holiday Inn Hotel & Suites is the place you'll want to return to, each evening. Take a dip in Mesa's largest outdoor pool with waterfall. Enjoy American and Asian/Mexican Fusion cuisine, in Redstone Grill or dive into one of our espresso-colored Thomasville Furniture chairs and indulge in a cocktail of your choice. Make it Mesa-make it Holiday Inn Hotel & Suites! ... more less
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- Also Known As:
- Holiday Inn Phoenix - Mesa/Chandler Hotel Mesa
- Holiday Inn Mesa
- Mesa Holiday Inn