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“Great Stay” 5 of 5 stars
Review of BEST WESTERN PLUS Mesa

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BEST WESTERN PLUS Mesa
2.5 of 5 Hotel   |   1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)   |  
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Ranked #7 of 57 Hotels in Mesa
Certificate of Excellence
Gilbert, Arizona
1 review
“Great Stay”
5 of 5 stars Reviewed yesterday NEW

Had a great stay at this location, clean rooms. Staff was really friendly, GM Christy and Housekeeping manager Jill went above and beyond for us. Would recommend this location for your stay! Breakfast area was clean and good!

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    50
    27
    16
    9
    0
See reviews for
45
21
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Florida PanHandle
Top Contributor
111 reviews 111 reviews
36 hotel reviews
Reviews in 50 cities Reviews in 50 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was formerly the Hampton. Newly purchased and updated everything was very clean, modern and the beds were very comfy. We stayed 3 nights and had no complaints.

If you tell the Native Grill you are a guest they will give you a discount, There food is nothing great, but it is good, and very convenient if you want to avoid traffic.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review, 4 days ago
Dear Valued Guest:
Thank you for the great rating and comments on your recent stay. We hope to see you again in the near future.
Take Care,
Christy Pharrams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very clean hotel! Parking not bad at all either. The breakfast goes until 9:30 too which for me is great because I don't want to wake up super early! The options at the breakfast bar a good as well!:)

Stayed May 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review, 4 days ago
Dear Amanda,
Thank you for taking the time to give us your feedback. I am glad to hear you emjoyed your stay with us. As always if you are ever back in the area we would love for you to stay with us again.
Sincerely,
Christy Pharrams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, AZ, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel was really nice but the best part about it was the excellence customer service that I received from when I arrived to when I checked out. I would recommend this Hotel & location to anyone. Even though I didn't get a chance to have there breakfast each morning I heard it was really good.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review, 4 days ago
Dear Debbie,
Thank you for choosing our hotel for your recent stay.
I am delighted that you had a great experience.
Please come back and see us again soon.

Sincerely,
Christy Pharrams
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 1 week ago

Booked on booking.com. Select check in time for 2pm. Arrived at hotel around 2:30pm and told we could not check in cause all rooms were full and check in time was not until 3pm. Short red head at service desk was very rude and not friendly at all. King hotel room had dirty towels, chair, and toilet.
The pool floor is cracked... The hot tub smells awful and not kept clean. You get what you pay for.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review, 4 days ago
Dear valued guest:
I wanted to personally apologize for the experience you recieved while at my hotel. I can assure you this is not the norm of our products and services. I would love the opportunity to make things right so if you are ever back in the area i invite you back. Again i truly apologize and greatly apprecaite the feedback.
Take Care,
Christy Pharrams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belvidere, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed 21 days @ this hotel visiting my brother in law who is passing away. Your Staff made this a more enjoyable stay considering the circumstances. They treated us like family. The Manager Christy, and her amazing staff Jill, Shannon, Katrina, Kiana, Andy, Mylo, Stuart, Natalie, and the breakfast staff and all the housekeeping staff made our stay a lot easier.We plan to return in July and Aug. Hopefully my brother in law will still be alive to walk his daughter down the aisle. AGAIN, THANK YOU BEST WESTERN PLUS MESA. Az. God Bless each and everyone of you...xoxoxoxo :):)

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review, 4 days ago
Dear Kim:
Thank for your kind words and I am so happy to hear we could make your stay comfortable and accommidating considering the situation.
Take care and we wish you and your family all the best.

Sincerely,
Christy Pharrams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this Best Western. Formerly, it was another hotel chain. Best Western has nicely remodeled this hotel. The staff is very helpful and the rate is excellent. I will be using this hotel often given the quality.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review, 4 days ago
Dear Saintmaker:
Thank you for taking your time to give us your feedback from your recent stay. I am so happy to hear you enjoyed your stay. Thank you for choosing Best Western Mesa and hope to see you again.
Sincerely,
Christy Pharrams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Mesa

Address: 1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Mesa
#6 Business Hotel in Mesa
#8 Romantic Hotel in Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Mesa 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The BEST WESTERN PLUS Mesa Hotel offers an enticing and well-appointed solution to all of your travel needs. Our spaces and amenities are ideal for travelers that are looking for a home away from home during their stay. With a variety of room types and smart offerings, you are sure to enjoy a rewarding experience, every time. From a free hot breakfast each morning to plush bedding in every room, The BEST WESTERN PLUS Mesa Hotel is perfect for business travel, leisure stays, and everything in between! ... more   less 
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Also Known As:
Hampton Inn Phoenix/Mesa Hotel Mesa
Hampton Inn Mesa
Mesa Hampton Inn

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