The "official" Howard Johnson website says this hotel offers a continental breakfast, and has the symbol for free breakfast in the list of amenities. When I went to get my children breakfast, all they had in the lobby area was a bunch of empty table and chairs, 5 sad looking muffins and coffee. When I asked about the breakfast, the gentleman working there said, "we don't do that anymore". I told him it was on their website. He said he knew that, but there was nothing he could do about it. I felt totally lied to. There should be a sign at the front desk, or they need to tell people as they check in.
That was just the start. The sheets have burns in them, no bath mats, no cord in the phone...
When I peeled back the decorative blanket off of the beds, there was only a top sheet. I called the front desk (on my cell) and asked if they had any other blankets. The lady working was VERY sweet and searched for different blankets. She brought me 1, but it was stiff and VERY itchy, like something had spilled on it LONG time ago and no one did anything about it. I appreciate the effort she put into finding it for us, and I am sure she had no idea what it felt like in side it as it was folded.
I wasn't expecting a wonderful hotel as I know the area it is located in, but I DID expect to get what was offered on their site, and I do expect the beds and towels to be clean.
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- Also Known As:
- Howard Johnson Mesa/Gilbert Hotel Mesa
- Best Western Mesa
- Mesa Best Western