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“So much potential...” 3 of 5 stars
Review of Dobson Ranch Inn & Suites

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Dobson Ranch Inn & Suites
3.0 of 5 Resort   |   1666 South Dobson Road, Mesa, AZ 85202-5699   |  
Hotel amenities
Ranked #24 of 55 hotels in Mesa
Rockaway Beach, Oregon
Top Contributor
74 reviews 74 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
“So much potential...”
3 of 5 stars Reviewed October 9, 2013

It sure looks like this could be a great place to stay! But it is a bit run down and showing its age.

We stayed for 3 nights in two connecting rooms. The Inn was relatively empty, just a handful of guests.
Very extensive grounds that are nicely maintained. This place is really spread out and has lots of parking.
The rooms were clean but could use a deep cleaning. Dust in corners and on top of switch plates. Dingy grout lines in the shower.

Trouble with hot water the first night. Turned on the shower to full hot and waited and waited for even warm water. Finally found that the faucet was plumbed backwards, hot is the other way (also it was not marked). The sink in this room and the plumbing in the other room were correct (hot to the left). Anyway, it still took forever for hot water to show up. I am guessing the water heater is a long way off and with hardly any guests using it it just took a while to get there. I also noticed that when I ran hot water in the sink it was tan colored, it showed up quite well in the white sink. The cold water was clear. It cleared up by the next day.

The fan in the AC unit was unusually noisy.

Many of the TV channels had grainy pictures and the remote needed new batteries. There was no TV channel guide in the room so you just have to surf to find the morning news you are used to watching.

Every morning when we returned from breakfast one rooms door lock would not let us in. Had to go to the office to get the card keys re-coded. Yes, every morning!!! They were unable to get this corrected. We had no trouble at all with the other room.

The towels look like the same ones Motel 6 uses. Thin and small. Use two and you can get dry.

There were no towels at the pool/jacuzzi area as I was told by the front office staff. Drip dry on my way back to my room... There were small children playing in the jacuzzi making it unusable. There are signs saying no small children in the jacuzzi, guess their mom couldn't read.

There is a full buffet breakfast served. I varies slightly each day. The food was hot but very dried out no matter what time I went to breakfast.

On checkout morning I was told my final bill would be emailed promptly. A week later I am still waiting...

On the bright side, all the employees I met were very nice and friendly. Especially the grounds keepers.

This place is acceptable but I will look for a different place to stay on my next annual visit to the Phoenix area.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, General Manager at Dobson Ranch Inn & Suites, responded to this review, October 17, 2013
As a New General Manager, I agree with you that Dobson Ranch Inn & Suites has so much potential. Thank you for an honest review. I assure you I am dedicated to see the property reach the potential and bring back the charm that has been radiated.
I apologize for any inconvenience your party experienced and welcome your return to renewe experience.
Sincerely,
K. Le Claire
General Manager
Dobson Ranch Inn & Suites
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234 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Peoria, Arizona, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2013

We stayed there for a family wedding to be close to the wedding venue and the wedding party as we live on the other side of town. Do not judge this Inn by its website as the photos do not illustrate reality. Although the desk clerk was friendly the hotel is worn down, has cheap linens, the room smelled old and musty, carpet was dirty and in my opinion the room overall was not nearly as clean as it should be by any hotel standards. Also, it was hard to log on to the free wireless. We didn't take advantage of the breakfast but I heard from the rest of the wedding party guests that it was very good. The topper of the weekend is that I had called earlier in the week to confirm my reservation for two nights but we get a knock on the door while we are getting ready for the wedding that we needed to leave as we were to be checked out. My husband went down to the desk to straighten it out and they told us we would have to move rooms. Needless to say we didn't stay that night and insisted that they didn't charge us for a late check out. Which , by the way, I will be double checking my charges. Another sorry note is they also messed up on the newlyweds honeymoon suite as well. Fortunately it worked out and they got another room, but who needs that kind of stress on their wedding day! Sorry to say we will not be returning to the Dobson Inn Suites and would recommend you don't either.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, General Manager at Dobson Ranch Inn & Suites, responded to this review, October 17, 2013
As a New General Manager, I apologize for your experience at the hotel. I am glad the rest of the wedding party enjoyed their stay and celebration. I am dedicated to constantly improving the stay of our guest. Presently, I am working on the internet and room presentation.
For your inconvenience I have credited your account to give you complimentary stay and also corrected the issue with the wedding couple.
I hope your family return to stay at Dobson Ranch Inn & Suites as we continue to improve our services and facilities.
Sincerely,
K. Le Claire
General Manager
Dobson Ranch Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 3, 2013

Room and property were clean and modern looking.
However the linens were terrible. Towels were so small and thin, that it was like trying to dry off with a thin dish towel. The bed sheet was worn and pilly. It was so rough that it was really hard to sleep. Don't be in the pool area at 10 when they close, as you will be yelled at to get out. I would suggest that they put a clock somewhere in the pool area, so people can keep track of the time, and not have to be scolded for not knowing that the closing time was close.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, General Manager at Dobson Ranch Inn & Suites, responded to this review, November 6, 2013
Dear ItsMona,
I apologize for any un-comfort caused by the bedding and towels or embarrassment a the Pool.
I appreciate your review and I am working with housekeeping to improve the quality of the towels and bedding. I will also speak to our night security to approach people in the Pool after ten with a much more pleasant demeanor.
Thanks,
Karl Le Claire
General Manager
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Alpine, California
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 2, 2013

this a great place for families and couples. very clean room and grounds. the parking area is huge and well lite. the grounds are well maintained. room was good size, everything worked. the bed was great. they offer a free breakfast every day. this is a full breakfast with eggs, ham, potatoes, cereal, fruit, milk. you can eat in an outside area if you want. I get tired of hard pastries in a bag. kids will enjoy the pool area. inn is next to freeway so you can get to anything easily. lots of places to walk to from the inn. I always feel safe there. mesa is a very nice city. any time we go to phoenix I stay here. not a high brow hotel but it is a very good choice.

Room Tip: upstairs over looking the pool area. any room is great. because of building lay out there is no bad...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, General Manager at Dobson Ranch Inn & Suites, responded to this review, November 6, 2013
Dear 1 baggo,
Thank you for your positive review. We are always trying to improve and look forward to your stay on the next visit to Mesa/Phoenix.
Thanks,
Karl Le Claire
General Manager
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

My wife and I had a series of medical appointments in Mesa Arizona. We needed a place to stay each week for several weeks in a row. We decided to try the Dobson Ranch Inn. Let me say it was great!

First, the check-in. The Manager, Nicole was extremely kind and friendly. She exceeded my expectations and was able to meet my every accommodation request. The Room was not the fanciest rooms we've stayed in by any means but it was spacious, clean, and comfortable. Everything worked great, and the bed was perfect. My only negative comment was the pillows, sorry folks but these pillows have got to go!

The grounds were wonderful, the pool relaxing and clean. The free breakfast was terrific. Each day was a bit different. One day biscuits and gravy, another day sausage patties, another bacon but always scrambled eggs, potatoes, milk, juice, bagels, toast, cereal, fruit, and waffles all in a very nice dining area both inside or out.

I regret not getting the name of the gentleman that was attending to breakfast. He was always busy, cleaning this, restocking that, picking up dirty dishes, oh yes, actual dishes and silverware not paper plates.

I'm telling you, this place was wonderful and the price was as cheep as many places that leave the lights on for you. Close to everything I needed, good restaurants and fun entertainment. Thank you Nicole and staff, I will stay here again and again.

Room Tip: We only used the handicap rooms on the bottom floor, but they were good for our needs.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, General Manager at Dobson Ranch Inn & Suites, responded to this review, November 6, 2013
Dear Dale R,
I am so glad we could be of service to you and your wife during your medical appointment stay with us. We are a convenient hotel to Banner Desert and Cardigan children's hospitals and pride ourselves in making patient's stay as comfortable as possible.
Thank you for the great review and we look forward to seeing you in the near future.

Karl Le Claire
General Manager
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1 review
4 of 5 stars Reviewed August 15, 2013 via mobile

From Wendy who took my reservation to the maintenance person (who got the juccuzzi ready for us ahead of schedule because we were heading out to Scottsdale. The pool iwasclean and the juccuzzi warm. Breakfast was not bad.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, Manager at Dobson Ranch Inn & Suites, responded to this review, August 19, 2013
Thank you for your review. We are doing our very best to make our guests stay at Dobson Ranch Inn & Suites a Friendly, Fun, Charming & Comfortable place.
Thank you to all our staff who take extra mile to make our guests happy.
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Tucson, Arizona
Top Contributor
91 reviews 91 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 24, 2013

I've written about this hotel more than once. It's true that it's showing its age but I've always found it to be so reasonably priced that we keep coming back. The pool is a good size and clean and our grandchildren love to come over for a swim with us. The breakfast includes eggs and sausage, not just the muffins and sweet rolls of so many other inexpensive motels. (I also go to the Starbucks right across the street.) The rooms we have had over the years have always been clean. They are also large compared to other inexpensive motels. I've stayed here when there was a basketball tournament going on and all the rooms were filled with teenaged boys. It was still quiet. There are many wonderful bargains in Scottsdale in the summer so I'd suggest if you are on vacation, you might want to try one of the fancy hotels. It's fun to experience their glamour and luxury at a bargain price. But if this location is convenient for you, as it is for us, you still can't beat the Dobson Ranch Inn.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wkaplan599, Manager at Dobson Ranch Inn & Suites, responded to this review, July 26, 2013
Thank you for your review and we appreciate you take time to write. To show our appreciation to you as our repeated guest, please call us in advance and we would be most happy to upgrade your room in your next stay.

As on July 1, we are proud to announce the promotion of Karl Le Claire to the position of General Manager.

Karl brings unique combination of strong leadership skills and customer services. His goal is to create a culture of Friendly Service, Charming & Comfortable Atmosphere and Fun experiences for all our guests.

Going forward, his energies will be focused on raising the bar high as we collectively bring our training and service programs to another level to provide personal touches to our guests and create memories that will last forever.
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Additional Information about Dobson Ranch Inn & Suites

Address: 1666 South Dobson Road, Mesa, AZ 85202-5699
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 55 hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dobson Ranch Inn & Suites 3*
Official Description (provided by the hotel):
Enjoy the vibrant Southwestern landscape and genuine hospitality at Dobson Ranch Inn & Suites, a Mesa, Arizona hotel in the scenic Valley of the Sun. Our Dobson Ranch Inn & Suites in Mesa, Arizona has everything you need for work and play, with a great location just minutes from Phoenix Sky Harbor International Airport. Guests will also enjoy many local attractions conveniently located near the hotel in Mesa, Arizona, with plenty of gorgeous weather perfect for exploring the area.Our accommodations in Mesa, AZ are spread across 10 acres of lush, landscaped courtyards that are perfect for Mesa Weddings. Guests can choose from comfortable oversize standard rooms with premium cable TV or spacious suites offering a sofa bed, wet bar, microwave and refrigerator. We also feature a VIP Suite with a private Jacuzzi tub.Whether you're visiting for business or pleasure, Dobson Ranch Inn has your comfort in mind! Enjoy a hot breakfast buffet, high-speed Internet access, a heated outdoor pool and two hot tubs - all complimentary for guests. We also host business and group events at the hotel in Mesa, Arizona, with 6,300 square feet of flexible space that includes a large ballroom and several smaller meeting rooms. Our professional planners and custom catering services let you relax and leave the details to us. For an all-inclusive vacation, book one of our customized hotel packages and save on accommodations in Mesa, AZ. We offer discount rates for golfing, massage, water parks, and Chicago Cubs Spring Training! Discover why Dobson Ranch Inn & Suites is the preferred destination for Mesa, Arizona travel. ... more   less 
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Also Known As:
Dobson Ranch Hotel Mesa
Best Western Dobson Hotel
Best Western Mesa
Mesa Best Western

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