With the nice looking website and mostly positive reviews, I had high hopes...this place was kind of a disappointment. Overall, I'm on the border of voting this place 1 star. Upon first sight of this place I felt a little let down, the signage is so old and tacky looking, so I was worried about what the rest of the place would be like. We were in one of the resort suites which was a separate building that did have the benefit of having it's own pool separate from the main pool. The one vending machine there was out of order, and the main lobby did not have a little shop that sold drinks or anything which would have been nice to have. Big gaping whole the the ceiling in the open air hallway area. Lots of work needs to be done, things are falling apart. The actual room wasn't too bad, decorated better than expected. Not the cleanest though. Long dark hairs on the bathroom floor before anyone had even used it, and none in our party was brunette. The shower head was like 2 feet too short. And I'm 5'11, you should have seen my 6'2 husband. I had to seriously crank my neck back and bend down to wash my hair. Not a pleasant experience. The whole tub/shower needs to be replaced. Everything seemed to have layers of dust on it, ESPECIALLY in the kitchen cabinets. Yuck - don't store your food in there until you take a look.
The free breakfast was good, although we only went once. No parking fee or Internet fee were all good things.
For the resort suites they draw on a little map a very small area to park but it is a shared lot that people also use for private residences? Sketchy. Also very confusing I saw multiple people backing up and looking around trying to find where to go. No clear markings or directions. Didn't matter anyhow because the little lot was full the whole time anyway so we had to park in the main lobby and walk. The walk wasn't bad but at night you were going through sprinklers and it is not lit at all so you are forced to creep around in the shadows. I would not feel safe if I was doing that walk in the dark alone.
My husband and his father were supposed to golf two mornings, but after the first decided the one round was plenty. He said groups of people cut in front the them multiple times and the rental clubs were awful.
All these things aren't too major but one thing was really annoying during our stay... We had a rental car during our stay that had it's battery die on us. We were finally able to get into the car and we decided to go in and ask the front desk if they could call someone in maintenance maybe to get a a jumper cable. We thought it would be quicker and easier than waiting for Alamo to get to us. (We where in a hurry trying to get to a ballgame.) The lady calls maintenance and he says "we don't do that". Okay I know it is not their responsibility for the guest's vehicle, but you would think they would care enough about the customer to help fix a problem like that. A resort that size with golf carts and maintenance vehicles all over the place has got to have a jumper cable. Maybe I'm jaded from being from a small town where people give a damn and a complete stranger will go out of their way to help you - I don't know. We paid $1000 in room stay, and golf. You can't jump our car and help us out on our short vacation? There is an auto shop across the street! You can't call over there and arrange us some help? Unbelievable. I guess they don't know much about common courtesy of helping someone in need out...especially a paying guest. If we were an elderly couple, you think they would have helped us out? I don't know. The rooms weren't bad, but I would not come back to Arizona Golf Resort or recommend it. I can find a clean updated hotel with a better location, nicer pool, and golf else where next time - even if it means paying a little more. Like they say, "you get what you pay for".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jackson - good to see that you enjoyed the privatness of your pool near your room, the free parking and free wireless internet throughout the room areas and the resort, and also the room and breakfast were to your liking - very sorry that some of the other items you mentioned were not to your liking - I will be reviewing these items with my staff and will be taking corrective action so that these issues are not repeated in the future - thank you for your feedback, Jeff Hammermeister / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.