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“Worst Service Ever!” 1 of 5 stars
Review of On The Border Mexican Grill & Cantina

On The Border Mexican Grill & Cantina
1710 S Power Rd, Mesa, AZ 85206-4306
602-247-7510
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Ranked #297 of 790 Restaurants in Mesa
Cuisines: Mexican, Grill
Restaurant details
illinois
Senior Contributor
48 reviews 48 reviews
31 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
“Worst Service Ever!”
1 of 5 stars Reviewed March 31, 2013

Our service was horendous. Food for people in the party was server at significantly different times. Some never got their food. Horrid.

  • Visited March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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38 reviews from our community

Visitor rating
    7
    15
    4
    6
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Duluth, Minnesota
Contributor
12 reviews 12 reviews
8 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Good Food”
3 of 5 stars Reviewed February 25, 2013

We ate lunch twice at On the Border on Feb 14, 2013. Lunch was good, with prompt service and excellent margaritas! For dinner, we ordered take out are we were not impressed. Our order was lost and by the time they found it, the food was cold. To be fair, it was Valentine's day and they were very busy and the poor girl at the hostess station was overwelmed. We took our food back to our hotel and heated it up. Like I said, the food is good and the margaritas are excellent. We will be back our next time in Mesa.

  • Visited February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartmoor National Park, United Kingdom
Top Contributor
142 reviews 142 reviews
73 restaurant reviews
Reviews in 63 cities Reviews in 63 cities
75 helpful votes 75 helpful votes
“Drinks are the best part of this”
3 of 5 stars Reviewed November 21, 2012

We thought the food quite ordinary and kinda of all mashed together whereas the drinks were exceptional the girls particularly liking the margarita's and boys enjoying the local beers. Serving staff were good and looked after us well

Visited November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Contributor
12 reviews 12 reviews
9 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Better than the average Mexican Joint”
4 of 5 stars Reviewed November 16, 2012

The food here is a cut above the usual Mexican restaurant and the price is not really any higher. Nothing special here that stands out. It's just decent quality Mexican, although probably mostly for gringo tastes.

Visited March 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula
Top Contributor
76 reviews 76 reviews
22 restaurant reviews
Reviews in 42 cities Reviews in 42 cities
41 helpful votes 41 helpful votes
“Bad Experience”
2 of 5 stars Reviewed August 4, 2012

After waiting 25 minutes to be seated, our waiter took our order and 45 minutes later we were still waiting for our food. Three tables around us had their food orders delivered and all three tables had been seated after us. The restaurant was busy, but this kind of service is unacceptable - our waiter didn't even notice that we didn't even have water to drink. Don't think we'll return to this restaurant - there are many other restaurants in this immediate area.

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KristineHallingstad, Guest Relations Manager at On The Border Mexican Grill & Cantina, responded to this review, August 8, 2012
We'd like to get a bit more information about this so we can work to make sure your next experience is better. Please give us a call at 1-888-682-6882. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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