My fiancée and I have visited this same branch twice before our most recent visit, which got off to a rocky start despite the two faultless nights we had here before.
We only had to wait in the waiting area about 10-15 minutes I think, a bit long for a Tuesday night but nothing totally unreasonable.
When we were seated we were placed in a booth (which my girlfriend may or may not have asked for upfront, I don't recall) and as soon as the pleasant hostess left our table things went sour from there - the Denny's-style waitress banged two water glasses on the table with an attitude, and I wonder if it's the same waitress whom the other reviews have mentioned. On top of that, we noticed we had dirty cutlery in a dirty cloth napkin, and complained to the floor manager (whose name I really can't recall, but was a genial, polite Latino gentleman in his mid-twenties to early-thirties with dark hair, and he may have worn a goatee beard).
Once we were re-seated at our new table, with fresh salads replaced, and introduced to our new server Jeremy, in the opposite side of the restaurant things went 100% perfect. My fiancée had mentioned it was my birthday, and for this we got a free 'scookie'. :)
Jeremy was as attentive as you'd expect for a re-seat - not too pushy, just concerned we were having a good time. I have to say from this point on in our night the service was faultless. Props to Jeremy and the management. :)
The manager also took an entire 50% off the bill which was a tremendous act and totally unexpected or even requested! Thank you so much to all of the (rest of the) team who worked that night, really made it memorable for the *right* reasons.
We'll be back again as soon as I'm back in the US!
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