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“Convience” 5 of 5 stars
Review of Hilton Phoenix/ Mesa

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Hilton Phoenix/ Mesa
3.5 of 5 Hotel   |   1011 W. Holmes Avenue, Mesa, AZ 85210   |  
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Ranked #8 of 55 Hotels in Mesa
Kingsport, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Convience”
5 of 5 stars Reviewed June 7, 2014

This property is located close to shopping and the freeway. The rooms are kept in excellent condition and the staff are always helpful. There was plenty of well lite parking and Hilton Honors members are greeted with a gift. I would stay here again.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 10, 2014
Dear revjcomage,

We appreciate your response via TripAdvisor regarding your recent stay with us. It is great to hear your stay was convenient and service was excellent. We will make sure to emphasize the gratitude to our employees on their service. We look forward to having you again, don't hesitate to reach out the next time you are in town.

Sincerely, Gary Levine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

Traveler rating
    215
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    76
    45
    18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Kingsport, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 6, 2014

This is an excellent property with an upscale feel. The room was large and always kept clean. The hotel is close to the freeway and shopping. The mall is just one block away. The only downside was the business center which offered no privacy. I would without a doubt stay here if in the area again

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 9, 2014
Dear JCOMAGE,

Thank you for your comments on TripAdvisor. We strive to ensure every guest leaves happy so your'e feedback is very important. I am glad to hear you were happy overall and would return to our property. Please let us know in advance if there is anything we can do for you.

Sincerely, Gary Levine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 5, 2014

Set in a peaceful location yet not far from the freeway. Won't win any prizes for design, decor or amenities but it does have friendly staff, good American fare ( particularly breakfast and bar appetisers ) , clean surroundings and the quirky touch of an M & M dispenser at the reception desk.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 6, 2014
Dear GALLERY 1974,

Thank you for your feedback regarding your recent stay with us. We strive to ensure every guest leaves happy so we are glad to hear you thought of us a "hassle free" and friendly staff. We are looking into making some renovations in the future so the next time you are in the area make sure to inquire about our renovated rooms. We would like to make your stay outstanding!

Sincerely, Gary Levine, General Manager
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Grand Forks
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 4, 2014

My wife and I were to say the least very impressed with this property. The customer service was beyond words. The room was to a detail clean. The hospitality with every staff person was excellent. The restaurant menu was great and service was excellent. Lastly, the location is perfect, quiet and easy to access. We would highly recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 6, 2014
Dear Cj P,

We are pleased to hear your overall stay was excellent and left our hotel feeling happy. We truly appreciate you taking the time to write your comments via TripAdvisor and wanted to thank you for your loyalty. We do our best to accommodate our guests' needs and would love the opportunity to upgrade you the next time you are here. Please give us a call if you are in the area again! Hope to see you soon!

Sincerely, Gary Levine, General Manager
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Parker, Arizona
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 2, 2014

Stayed at this hotel on 5/31/2014 for one night. Rented a junior suite on the 5th floor. Great value, location and the staff was excellent. Room was incredibly clean and comfortable. The only issue was placing a room service order. After an hour of waiting, I called back and checked the status of the order. I was told that the order accidentally not been placed. The person apologized profusely, put a rush on the order and comped it. We received our food within 15 minutes.These things happen and it wasn't a big deal, but I greatly appreciated the effort to fix the problem and make amends. Will definitely stay there again when I'm in the area.

Room Tip: Junior suite was huge and a great value!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 3, 2014
Dear Robert F,

Our guest's feedback is very important to us so we want to thank you for your comments on your recent stay with us. I apologize for any inconveniences you might have had but i am happy to hear our staff took care of you. I will make sure to acknowledge the staff on their service and do the best of our ability to avoid any issues from happening. Thank you again for you response and we hope to see you again!

Sincerely, Gary Levine, General Manager
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Bakersfield, United States
1 review
5 of 5 stars Reviewed May 29, 2014

Everything about this Hotel was great, from check in to check out. I really enjoyed the Breakfast. Very clean and the people working there were always helpful. I will stay there again. It's also very close to a lot of places to eat and a Mall that has about everything, if you forgot something.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 3, 2014
Dear Joseph R,

We are glad to hear your stay was great and you found the area convenient. Thank you for responding via TripAdvisor, we appreciate your feedback and will ensure we acknowledge our staff on their excellent service. We hope to see you here soon!

Sincerely, Gary Levine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, United States
1 review
5 of 5 stars Reviewed May 29, 2014

My family and I stayed at this hotel for 3.5 as we were in between homes and I can not thank the entire staff for making us feel so great while we were out of our everyday routine. The hotel is pet friendly which enabled us to keep our 2, four legged family members with us during our stay.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, June 3, 2014
Dear Heather M,

We appreciate you taking the time to respond via TripAdvisor. We ourselves understand how important and valuable our pets are so we do our best to accommodate our guests needs. Please feel free to contact us if you have any special requests, we would like to see you again.

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix/ Mesa

Address: 1011 W. Holmes Avenue, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#4 Romantic Hotel in Mesa
#9 Family Hotel in Mesa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa

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