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“Great Experience” 5 of 5 stars
Review of Hilton Phoenix/ Mesa

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Hilton Phoenix/ Mesa
3.5 of 5 Hotel   |   1011 W. Holmes Avenue, Mesa, AZ 85210   |  
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Ranked #8 of 55 Hotels in Mesa
Mesa Arizona, United States
1 review
“Great Experience”
5 of 5 stars Reviewed May 21, 2013

Great hotel with a great staff. Would definitely recommend this hotel to anyone traveling in the area! Rooms are very clean and modern and the staff is overly friendly and experienced. Food is fantastic in both quality and presentation. The staff in general know how to help the guests who stay at the hotel and go out of their way to provide comfort with a smile.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 29, 2013
Dear Kevin B:
Thank you for your compliments on your recent stay. We greatly apprecaite the feedback and always strive to make sure our guests have an enjoyable experience.
We hope to see you again soon.
Sincerely,
Alex Slingerland
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

Traveler rating
    215
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Carbondale, United States
1 review
5 of 5 stars Reviewed May 20, 2013

Very comfortable King bed. (My daughter was in a room with 2 queens and she said they weren't quite as comfortable, but still very good.) Very clean. Best hotel breakfast buffet ever! No washer/dryer available and in-room wi-fi free only for Hilton Honors members which was annoying.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 22, 2013
Dear Marilyn K:
Thank you for providing us your feedback from your most recent stay on Trip Advisor. I am glad to hear you enjoyed your stay with us and we do hope to see you again soon. We greatly appreciate the feedback and i will make sure to pass it along to my staff.
Thank you and have a great day.
Sincerely,
Alex Slingerland Front Office Manager
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Logan, United States
1 review
3 of 5 stars Reviewed May 18, 2013

For a Hilton property the interior needs a little love. Feels dated and not up to Hilton's standard. The staff is nice. We stayed in an upgraded suite with balcony. Not what I expected. Felt more like and older Vegas hotel. Still nice, but I guess I expected a bit more.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 22, 2013
Dear Steven W:
Thank you for providing us yoru comments on Trip Advisor. I am so sorry that your accommidations were not what you were expecting. We are currently in the process of undergoing guest room renovations and already have some that are in our inventory for our guests to experience. If you are ever back in the area please inquire about these newly renovated rooms and we will do our best to place you in one.
Thank you again for the feedback. Have a great day.
Sincerely,
Alex Slingerland Front Office Manager
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United States
1 review
5 of 5 stars Reviewed May 14, 2013

Room was clean, the service was prompt, and the pool was nice. We enjoyed our stay, and the location of the hotel was very accessible to everything we needed. We will definitely be staying here for our next trip.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 29, 2013
Dear Samantha L:
Thank you for your comments on your recent stay. I am so pleased to hear you had a great experience! We hope to see you again soon. Take care.
Sincerley,
Alex Slingerland Front Office Manager
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harriman, United States
1 review
5 of 5 stars Reviewed May 13, 2013

Thought the hotel was clean and the service was very good the room was clean and was kept up on a regular basis. The area surrounding the hotel was vacant with the exception of the mall which was about a 1/2 mile away.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 15, 2013
Dear Daniel S:
Thank you for taking the time to provide us with your comments from your recent stay with us on Trip Advisor. I am glad to hear that you enjoyed your stay and we greatly appreciate the feedback.
We hope to see you agian soon.
Take Care.
Sincerley,
Alex Slingerland Front Office Manager
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Las Vegas, United States
1 review
5 of 5 stars Reviewed May 11, 2013

This hotel has a big lobby that opens up to a large central gathering area that is neither too loud, not too stuffy. The staff at the hotel were very friendly. The breakfast is terrific and has lots of options, even for a picky eater. I love the quality of the personal items included in the room.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 15, 2013
Dear Megan F:
Thank you for taking the time to give us your feedback from your stay. As always we strive to acheive our motto Everyone Leaves Happy and I am pleased to see that you did. We do hope to see you again sometime in the future. Have a great day and thanks again.
Sincerely,
Alex Slingerland
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eilat, Israel
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 8, 2013

the good:
pleasant conference facilities (+1 star for arranging availability of special meals at each conference lunch/dinner); attractive lobby (with m&m dispenser) and atrium-style interior layout - the public spaces appeared very well kept and/or renovated; additional convenient elevator between the rooms and the conference center; short walk from parking (hotel was far from full); very quiet (again, the hotel was far from full); comfy chair and hassock in room; good aircon
the bad:
very uncomfortable mattress, mostly slanted from extensive wear without turning, and the rest lumpy; room layout cramped on one side, making it impossible to access one side of the 2nd bed or access the thermostat/AC controls conveniently, with wasted space on the other side of the room; NO FREE INTERNET which is really petty except that -- ha ha Hilton -- I generally could access free wifi in my room from a furniture store across the parking lot; and the price: when I tried to add another night after the deadline for getting the conference rate had passed (still a week before my stay), they wanted an incredible amount of money for the room so I stayed elsewhere.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhxEastMesa, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review, May 10, 2013
Dear Binyamin8:
Thank you for taking the time to give us your comments on Trip Advisor. I am pleased to hear that you for the most part enjoyed your stay with us. We do offer different packages that include internet which is somethign you may be interested in during your next visit so you are not having to purchase it daily. Thank you for the feedback and as always if there was anything more we could have done please do not hesitate to contact me directly.
Have a great day.
Sincerely,
Alex Slingerland Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix/ Mesa

Address: 1011 W. Holmes Avenue, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#4 Romantic Hotel in Mesa
#9 Family Hotel in Mesa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa

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