This was my first visit to Phoenix so was unsure what to expect. The Hotel is very typical of some of the older chain Hotels, quite characterless and in need of a facelift to bring it up to date.
That being said every aspect of the hotel was more than good thanks to the staff who are simply excellent. The large reception area has the concierge desk to its left and some computers and gift shop to the right. Behind the lifts is the bar, which is basically a smallish bar placed right in the middle of a large space, makes the bar look lost and in many respects unwelcoming. In fact this whole area is very characterless .
The pool area although small is very nice and a real sun trap I think we counted 10 sun beds so get there early, there are quite alot of tables and chairs. Food and drink is available at the pool.
My room at the Hotel was massive with two large double beds and a reasonably sized bathroom, all the usual amenities were present in the room. My room overlooked the golf course. Every thing was spotlessly clean. One thing worth mentioning was the ability to open the balcony door to allow fresh air into the room and while its not a balcony that you can sit on it was a nice addition.
Breakfast Buffet was great and very cheap by hotel standards, in fact the food and drink in the Hotel was very good value and the food was very tasty.
This hotel is far from perfect as it desperately needs to be brought into the 20th century, it really does need to be updated.
Where this hotel exceeds in every aspect though, is its staff. Simply 'excellent'. Every single member of staff that we encountered was polite, friendly and genuinely seemed pleased to see you. The Hilton chain have got this spot on at this hotel and others in the chain could learn from them here.
The lovely room maid who always greeted you with an enthusiastic 'morning' the reception, concierge and restaurant staff all brilliant. Special mention has to go to Tyler Hancock (Concierge) and Ray (Reception) what an asset to a hotel. Thank you.
I am unable to comment on value from the room charge cost as this is a company booking, so my rating is based on our food and drink experience.
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- Also Known As:
- Hilton Phoenix East / Mesa Hotel Mesa
- Hilton Mesa