Very accommodating friendly staff. I arrived late one evening a day ahead of what was my anticipated dates of arrival and front desk had no problem in providing me with an identical discounted room rate to what I already had booked & registered myself for duration of my stay. Being I arrived very late my first evening it was 11;30 PM,the front desk responsively informed me at check in that room service if I was interested still was available till 12 AM. Upon entering my room, I immediately called room service and ordered a hot meal and was informed by room service my food prep wait time will be 20 minutes or longer, Guess what? They over performed and showed up in under half that amount of time from what I had previously been told - and my food was hot with nice presentation. Next morning finds a newspaper waiting for me located just outside my hotel room door= makes for a nice touch. I like fresh air and guess what hotel room has balcony door that actually opens up to allow for fresh air to come inside- nice! The cost of breakfast buffet is included in my room rate package makes my stay an even better economic value. The breakfast buffet menu is extensive with all the usual food items, makes this a great value; includes both hot and cold freshly made foods that are available and is in addition to fresh custom made to order egg omlettes. Hotel lobby was airy and spacious, although I/m not a big fan of eating candy this lobby comes equipped with a 24/7 M&M candy dispenser that is always free and the lobby itself remained without any the funny but usual hotel smells on emight expect to find elsewhere. Hotel lobby and it's room decor was relatively clean although not to my style of choice or liking, still it was more than adequate and always comfortable clean and yes surprisingly quiet. The enclosed Indoor atrium floor plan visually makes for an interesting architectural space. Unfortunately my bathroom's floor plan consisted of very cramped space - not to my liking, Additionally my only bathroom door always opened inwards directly into the solid glass shower door that is located immediately and directly behind remained as a constant looming threat as well as always existed as the still greater inconvenience and liability in terms of an accident just waiting to happen - could end up with broken glass shower door, first and always required that each and every morning before showering in order to step inside the shower, first you had step aside in order to physically move the bathroom door out of the way before you had enough foot space that was big enough in order to find yourself next stepping inside the shower itself - became a daily ritual and real pain in the a** to constantly have to deal with first thing every morning. Housekeeping staff was erratic, one day they show up bright and early to clean my room before 9AM is OK, yet day next I returned back to my room after 2 PM and housekeeping still had not shown up to make my recently slept in bed, clean or straighten up,.. weird. Shower water pressure and temp always were both fine to deal with, no issues or complaints. For those so inclined to take a brisk walk to existing nearby shopping, this hotel physically is located directly across the street down the block from a major shopping mall and other streets of commerce. In addition this hotel offers guests complimentary shuttle service to anywhere within a 3 mile radius.My stay was for 5 days business. I travel frequently and often and I highly recommend this hotel.
- Also Known As:
- Hilton Phoenix East / Mesa Hotel Mesa
- Hilton Phoenix East / Mesa Hotel
- Hilton Phoenix East Mesa
- Hilton Phoenix East
- Hilton Mesa
- Mesa Hilton
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