1-Staff was friendly, kind and accomodating...considering what they have to work with.
2-We stayed on 11/22 & 11/23. Upon check-in, there was a small fire in a room near the room we were going to be assigned to. (We requested double beds--grandson was with us.) The front desk gal apologized but only had one room left and it had a king bed. We cheerfully accepted, no huge deal.
3-The room left a ton to be desired. The room had a pungent odor of smelly underarms. How crazy, the phone cord attached to the wall was missing! I had to call the front desk with my cell phone. The tub faucet was literally leaking water by the buckets and it looked like it had been doing that for quite sometime, because there was a very rough calcium buildup on the bottom of the tub. The tub tiles were growing a good amount of mold, enough to make penicillin. The carpet needed a huge vacuuming and shampooing. The closet looked like it hadn't been vacuumed. The rack in the closet had previously been pulled out of the wall and was never repaired. Then, once the closet door was opened, there was noooo closing it! Our feet stuck to the tile floor.
4-The bed was fabulous and comfy. It was as though the only thing going for the whole place was the nice bed and linens. Either the place had been remodeled (very doubtful) or someone really trashed it.
5-I gave the baby a bath (had to put the plastic floor mat on the bottom of the tub because it was so rough). The tub faucet refused to stop leaking and was noisy. There was no way we could stay in that room all night.
6-I called the front office with my cell phone (phone cord missing). They offered us the room next to that one, but it only had a queen bed. My thought was, if it's cleaner and isn't leaking... we'll take it. The front office was very nice. The queen room looked cleaner (at night) than the first room.
7- It was late and we were tired. We moved to the queen room and lo and behold...the tub only works on the shower mode (the shower pull is stuck in the shower position) lol. Furthermore, once you turn on the tub faucet or the sink faucet, again, the water leaks out in buckets. We're too tired to beg for another room. So me, the hubby and the grandbaby sleep in the queen bed. The bed was great (like the first room), but quite cramped with three of us in it.
8-We shut the bathroom door so we could drown out some of the leaking sound. There was a little less penicillin growing than in the first room. Oh, and we were able to continue to use the first hotel room to bathe the baby in and the second hotel room to shower (only) in.
9-I would hate to be paying the water bill in that place.
10-I called the front desk again (this room had a phone cord), about these issues...they said they could put us in another room the next day. By the next day we decided we were too exhausted from lugging our stuff up to the second floor and then moving it from one room to another...so we opted to just stay where we were. Our thought pattern was...we couldn't imagine that the third room could be much better.
11-We brought food and cooked (kitchenette) and that part was nice. Yes, it needed updating, but it at least served the purpose. Although there were dishes, silverware, pots, etc...there was nothing to wash them with. The front desk said they would give me a little soap, but we just went to the store and bought dish detergent.
12-The air conditioner worked well. We did sleep well because our little corner was quiet. The place is located in a decent area of town, too.
13-Through all of this, it was like a clown circus...lol...the staff was very patient and kind. I don't assume this is the first time they've had people bring up the issues of ill repair. The place is seriously in need of a maintenance man. I did see a cleaning lady and she was very pleasant. Maybe she wasn't given all the needed cleaning supplies. It was obvious that she was trying hard under the circumstances, also.
14-We've stayed at Homestead in the past, and none have been in such ill repair as this one. It was quite sad and disappointing. I sure hope that the rest of the rooms aren't a representation of the ones we stayed in. This could be a very nice place with some much needed repairs and attention to cleanliness details. To the staff, we thank you for trying. To the owner/manager, shame on you.
Until they step it up a notch, stay elsewhere.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 1, 2012
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you encountered multiple issues during your stay. In response to your feedback, I am reviewing your review with the housekeeping and maintenance team. We continually work to improve our hotel, so I really appreciate you taking the time to bring these issues to our attention. I hope that you will contact me directly, at firstname.lastname@example.org, should you wish to discuss this further. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.