I called American Executive Inn Mesa tonight to make a reservation. But the woman at the front desk was so incredibly rude that I decided to find another hotel. When I called, I said I noticed a $29 rate on the Web. She snapped: "That's wrong! The rates are $31!" Okay, I asked if there is a nonsmoking $31 room? She sneered: "Why are you asking? You have all the rates on the Web!" I politely pointed out that she said the Web rates are wrong. She yelled: "Then the rate is $45!" She made a very poor impression on behalf of American Express Inn Mesa. If they employ staff who are rude before making a reservation, I don’t dare imagine their rudeness while staying there. I easily found another low-cost Mesa hotel. They gladly gave me rate information and appreciated my reservation. So it’s not about “you get what you pay for”. It’s about not being rude. Don't put up with rudeness.
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- Also Known As:
- American Executive Hotel Mesa