They were all so courteous: The desk clerk, the young man who came to fix our malfunctioning a/c, even the other guests. And the grounds were well-maintained. But our experience went south from there.
The clerk gave us a choice of rooms, but said this particular one was "really nice." It wasn't. We could have lived with the vintage 1980 decor, but it was musty, perhaps from the splotchy carpet. There was mold inside the bathtub faucet control. There were permanent stains on the glass dinette table. The dishes were old and scratched. There were water stains on the stereo speaker. The headboard was not attached to the bed.
Worst of all, for our final two days, housekeeping didn't show up for the promised towel change, emptying of trash, and making of the bed. The manager offered a one night adjustment, to be applied to my credit card. More than a week later, the only adjustment has been an unspecified extra charge of nine dollars and change. Never again.
- Official Description (provided by the hotel):
- A beautiful, desert landscaped resort, which lies adjacent to an 18-hole championship golf course. The resort is close to horseback riding, river cruises, gambling and rafting, cultural attractions, sports activities, shopping and much more. Guests of the resort enjoy spacious villas, most of which include fully equipped kitchens, whirlpool tubs, and balconies or patios. Onsite amenities include a heated outdoor pool, hot tub, basketball and sand volleyball courts, fitness room, steam room and playground. ... more less
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- Also Known As:
- Westgate Painted Mountain Country Club Hotel Mesa