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“Want to Thank Kyle at the front Desk. You are awesome!” 5 of 5 stars
Review of Westgate Painted Mountain Country Club

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Westgate Painted Mountain Country Club
3.0 of 5 Resort   |   6302 E. McKellips Road, Mesa, AZ 85215   |  
Hotel amenities
Ranked #11 of 55 hotels in Mesa
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Want to Thank Kyle at the front Desk. You are awesome!”
5 of 5 stars Reviewed November 6, 2012

My husband and I checked into the hotel 11/1/2012 between 4:00 and 5:00 PM, we think the front desk person's name is Kyle. Anyway, we would like to thank him for changing our room from 138A to 128A after we checked into 138A and the smell in there was so bad and overwhelming that we could not possibly stay there and invite our family over and expose them to that smell.

After we notified Kyle at the front desk of our problem with room 138A, he immediately helped us with our request to move us to another room. Not only did he move us to another room, but, to a fantastic room off the golf coarse, next to a pond and fountain. The area is lovely and just right for us.

Thank you so much Kyle. You helped to make our stay a magnificent one.

Keep up the good work.

Donna and Guy Maxwell

Room Tip: Rooms of the golf course near the pond and fountain are quiet, fun to watch the really bad golfers a...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Painted Mountain Country Club, responded to this review, November 8, 2012
Thank you so much for taking time to write us a review. I agree Kyle is an outstanding team member. We will definitely follow up with him on a job well done. It is great know Kyle exceeded your expectations and provided you with a quality vacation experience. Hope to see you soon.
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211 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
PHILADELPHIA, PA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2012

We stayed there in January 2012. Our main interest was the Grand Canyon and some other touristic areas in Arizona - one day tours, mostly. Being Westgate owners, we have been to many of them but I gotta say this one was a pleasent surprise. I was so peaceful and well kept... most of the staff were very nice and Rachel, the lady in charge of receiving us was very, very helpful. She gave us an envelope with lots of brochures and suggestions of things to do. The pool areas were fabulous: towels, net and balls to play volleyball and ring to throw and play a little! The jacuzzi was great - right temperature, going all day long. We also loved the very clean gas grills that were distributed all over. The apartment was very clean and comfy - the bed was great! It did need a little bit of updating - I mentioned this to Rachel and she said they were planning to remodel since Westgate bought this resort only some time ago. As for housekeeping, they changed our sheets in the middle of the week and dusted a little once. We just loved Arizona in winter and loved the Painted Mountain Westgate resort.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Painted Mountain Country Club, responded to this review, November 6, 2012
Thank you for taking the time to send us such a great review. We appreciate your business and hope you come to see us again. Our goal as always is to provide you with a quality vacation experience that exceeds all expectations. See you next time.
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Midland, Michigan
1 review
5 of 5 stars Reviewed October 31, 2012

We booked the resort for all of our out-of-town guests for our son's wedding. We had a great week and heard many positive comments from our guests. We used the golf course on the premises for our wedding golf outing. The pool, hot tubs, play ground for the kids, and grilling facilities all provided for a great stay. We felt we received very good value for the money.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Painted Mountain Country Club, responded to this review, November 2, 2012
We are really glad you enjoyed your stay with us, we appreciate you taking time to leave us a review. Hope you will come see us again soon.
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Modesto, California, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 25, 2012

I stayed at this hotel last weekend for a wedding. I was extremely disappointed to find upon returning to my room, that housekeeping had not made it by. I called the desk to request housekeeping and they assured me they would come. I left for the wedding and when I returned my room was just as I had left it. I had no clean towels. It was approximately 9:00 pm. I walked to the front desk and informed them that my room had never been cleaned. The employee told me that all the housekeepers were gone for the night and asked if I needed anything. I told him I needed towels. He told me they would send some right up and no one ever came. In the morning, upon check-out, I mentioned my frustration and asked to speak to a manager. The manger was conveniently off until Tuesday but I was assured I would get a call back. And it is now Thursday and still no call. I just called them and they apologized and offered me 10% off one night. I took them up on that but it still does not make it right. They should have cleaned my room without being asked and when I did ask they should have come right away. And then to never bring the towels after I walked to the desk makes the situation even worse. Very bad customer service. I will not stay here again.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Country Club, responded to this review, October 29, 2012
We appreciate your review and apologize that we fell short of an excellent vacation destination during your stay. We will definitely review the situation and cleaning records and use it as a learning tool. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puyallup, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2012

We came to Mesa to visit parents, and traded a timeshare week for a week here, and were pleasantly surprised. The resort was very easy to find, close to shopping. The staff is very friendly, and always eager to help with any questions or concerns. The resort is very clean, as are the villas themselves. The rooms are specious, and have everything you need. We were surprised to find that the unit contained a dishwasher. The washer/dryer was a bonus!! The bed is King sized, and is VERY comfortable!! I would highly recommend this resort, and if we ever come back to Mesa, this is where we would stay again. The ONLY downside was the cost for using the internet. Wireless internet is available, but it's $39.99 for 7 days. That seemed pretty pricey, compared to other places we have stayed, where it's free, or for a very minimal fee.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Country Club, responded to this review, October 29, 2012
Thank you for taking the time to write us a review. We are so glad that you had a great time as guest satisfaction is our highest priority. We are pleased that you enjoyed your stay, and look forward to your return so that you may experience all the resort has to offer and exceeding your expectations again.
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Sherwood, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 6, 2012

I was a little skeptical when we booked our timeshare here because of some of the reviews. It was booked less than a month before and all that was available was a hotel unit/studio. The check-in process was great! We were celebrating our 40th wedding anniversary and our daughter and son-in-law surprised us and booked a stay for a few nights there too. We were able to get rooms close to each other and I had requested a golf course view, which we got. But, my daughter's room was facing the front of the resort and said that the walls were very thin and could hear the children running and playing very early the next morning. As far as I know, they didn't complain to the front desk as they were only going to be there a couple nights. We leave the a/c fan running to circulate the air and create white noise - therefore didn't hear our neighbors. The resort wasn't crowded, so many rooms were vacant. Also the golf course was closed due to over-seeding at this time of year. (End of September) The rooms were very clean, although a little dated. Since it was considered a hotel unit, there wasn't a sofa but there was a small table and two chairs in the small kitchen area. Only a coffee pot, microwave and small fridge but adequate for our needs. There was a nice patio table and four chairs right outside our room overlooking the golf course with a nice ceiling fan to keep us cool while sipping cocktails :) Pool and whirlpool was very nice. Lots of lounge chairs and tables with umbrellas. Basketball hoop and volleyball net in pool was enjoyed by a lot of guests. Lots of large and well maintained grills around the property. A small mall with grocery store and cafe was within walking distance. Restaurant by clubhouse was beautiful and we enjoyed the food and entertainment. We enjoyed eating lunch on the deck facing the golf course with the misters keeping us cool. There are lots of activities for kids and grownups too! We are looking forward to visiting again soon!

Room Tip: Try to get a corner room on the upper floor facing the golf course
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Country Club, responded to this review, October 10, 2012
Thank you for your review of Westgate Painted Mountain Country Club. We love that you had a "Pleasant Surprise." We appreciate your kind words about our decor and grounds. Our staff works very hard to keep our resort well-maintained. We look forward to exceeding your expectations again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
102 reviews 102 reviews
40 hotel reviews
Reviews in 57 cities Reviews in 57 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed October 1, 2012 via mobile

My boyfriend and I were meeting my parents in Phoenix to celebrate my birthday and as we had stayed at this resort when it first opened (10-11 years ago) and loved it we decided to stay again.

My boyfriend booked online via Westgate website about 6 months prior to flying out, everything seemed fine, confirmation was emailed etc. When we arrived at the resort my boyfriend was told that the booking had been cancelled, which we had received no notification of, we were told the payment was never taken which is why it was cancelled, due to no computer access at the hotel we couldn't check this. We received no apology from the woman on reception. Luckily I had a credit card with us so that we could book another room, otherwise we would have been stranded 5000 miles from home with no where to sleep for 3 nights.

We were given a room at the front of the hotel which was very loud from the road, as we are both somewhat light sleepers, it just wasn't acceptable, I went back to front desk and requested another room away from the road. The lady gave us a room at the back of the hotel overlooking the golf course, unfortunately this room had either not been used in a VERY long time or simply not cleaned. There were small black bugs in the bath, a dead cockroach on the bathroom floor and the blinds were clogged up with spider webs. At this point I had simply lost patience with the 'resort' and we went looking for another hotel nearby, of which we could not find one. We went back to reception and the lady who was there before wasn't there, instead a young guy called Matthew saw us and told us that 'now she isn't here I'll give you the room I wanted to give you', he was extremely apologetic and couldn't have been nicer.

The room we finally got was acceptable. It is obvious that the rooms have not been updated since the place opened and it is greatly needed. The studios are very small and cramped.

The service and rooms ruined what should have been a great birthday. I will never stay in this hotel again.

On a good point: thank you Matthew.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Country Club, responded to this review, October 10, 2012
We apologize you were not satisfied with your accommodations or our service during your stay with us. We have received your comments and have reviewed them with the staff as a learning tool to provide better service in the future. We appreciate you taking the time to respond to us regarding your stay and we will follow up with Matt on a job well done.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Painted Mountain Country Club

Address: 6302 E. McKellips Road, Mesa, AZ 85215
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 55 hotels in Mesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Painted Mountain Country Club 3*
Official Description (provided by the hotel):
A beautiful, desert landscaped resort, which lies adjacent to an 18-hole championship golf course. The resort is close to horseback riding, river cruises, gambling and rafting, cultural attractions, sports activities, shopping and much more. Guests of the resort enjoy spacious villas, most of which include fully equipped kitchens, whirlpool tubs, and balconies or patios. Onsite amenities include a heated outdoor pool, hot tub, basketball and sand volleyball courts, fitness room, steam room and playground. ... more   less 
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Also Known As:
Westgate Painted Mountain Country Club Hotel Mesa

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