Nice hotel, clean spacious rooms and good food. However our experience left much to be desired. On day 1 we had 2 0r 3 short power cuts in our lodge. However on day 2 when we returned to the lodge at 6:30 we had no power. On phoning reception we were told that there had been no power since 2:30 and they did not know when it would go back on. We were advised that a room was available in the main hotel building if we WANTED it. Having no choice we said that we would move over after having our dinner in the resturant and could they have a couple of torches available to enable us to pack our cases. After dinner I went to reception and was offered 4 candles of the tealight variety (seemed like torches were a rarity here) to allow us to pack belongings that were spread over a bedroom, sitting room, kitchenete and bathroom. When I said that this was unacceptable the person at reception said that the electricity could be put ON for 10 minutes in order for us to pack, however is was to be noted that this may possibly jeopardise the electricity supply to the main building! I appreciate that they were having some sort of electrical issue, however if they were able to put it back ON I assume that they put the power OFF to the lodges in the first place. We brought our own hand luggage over to the hotel and asked the reception to arrange for the cases to be brought over. An hour passed and no cases so on phoning reception we were advised that we would get them in the morning! However when the issue was pressed the cases arrived quickly. At no point was there an apology (nor a token reduction in our bill) and I can only assume that whilst these people are polite they either do not care about customer satisfaction or they think this is acceptable practice. On speaking to the driver who took us back to the airport he said that this happens on a regular basis. So my advice re this hotel is that if you want to stay here (and have electricity) perhaps you would be better off in the main building.
Perhaps avoid the loges, beautiful as they are.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.