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“Really Enjoyable Stay” 5 of 5 stars
Review of Iguazu Grand Resort, Spa & Casino

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Iguazu Grand Resort, Spa & Casino
4.5 of 5 Resort   |   Ruta Nacional Nro. 12 Km 1640, Puerto Iguazu 3370, Argentina   |  
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Ranked #3 of 43 Hotels in Puerto Iguazu
South East England
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Really Enjoyable Stay”
5 of 5 stars Reviewed March 4, 2014 via mobile

Had a really good stay in the Iguazu Grand Resort. Flew into Brazil side so had to get taxi over the border (really easy and hassle free). Was surprised that we drove less than a minute over the border and we had arrived at the hotel. Rooms very big, we had three double beds and still loads of room. Bathrooms clean and really nice. Restaurants served good meals, but while you are there I highly recommend taking the five minute walk to the local restaurant on the way to town (can't remember what it is called, but turn right out of hotel, then right towards town and it is a short way down on the right after the wine place). Anyway, hotel has a lovely pool, and contrary to some reviews here we found the service first class. Can be a bit noisy at night from the local wildlife, but it is in the wilds of South America. Thoroughly recommended, suggest 3 night stay to allow enough time for two visits to the Falls, the Argentinian and the Brazilian side.

Stayed February 2014, traveled with family
Was this review helpful? Yes 4
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530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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ontheroadagn7
Top Contributor
231 reviews 231 reviews
71 hotel reviews
Reviews in 103 cities Reviews in 103 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed January 7, 2014

We were staying on the Brazil side, but wanted to enter Argentina to gamble and have dinner. This is pretty much the first casino on the right hand side of the street once you cross the border.

Casino was fun. Not many players due to the early hour (7 PM) and possibly the Argentina economy, but we had fun playing black jack.

The main restaurant didn't open for thirty minutes so we asked for a local restaurant at the front desk. Many hotels would want you (and your money) to stay within the hotel, but they graciously recommended a steak restaurant about three blocks away. It would have been possible to walk but our cab driver (from the Brazil side) told us he would take us there and pick us up after dinner.

I was amazed at how cheap a very good meal for two was. We had a full bottle of wine, two entrees, dessert and other drinks and with tip it was less than $50.

Recommendation: If you are staying on the Brazil side, ask your hotel for an English speaking taxi driver. Then see if they will wait on that Argentina side and bring you back. The rate was 100 BR each way with no charge for the waiting = about $40 each way. You also need to be mindful of the Argentina VISA charge for Americans. You have to pay the visa fee online before you get to the border and it's around $160 per person (in addition to whatever VISA you paid to get into Brazil.)

Room Tip: Didn't stay there. Just went to Casino.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Kidderminster
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 10, 2013

We had a 2 night stay as part of a 32 person tour to South America The rooms were large and comfortable and the outside was pleasant. We were lucky enough to see humming birds as well as a few lizards around the swimming pool. Sadly, the staff did not seem to understand that when a group of thirsty English travellers returned from a day at Iguassu Falls, they wanted a drink. I had to wait 1 hour from ordering until receiving a drink and that was with 3 return trips to make sure they hadn't forgotten about us. The food was the same. it was as though the staff weren't geared up for any level of speed except manana. it's a shame, because they were very friendly, but just incredibly slow.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosta, Malta
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 29, 2013

Rooms much larger than average - probably the only plus point at this hotel. Unfortunately staff are not trained to look after clients. They are very standoffish and talk to you as if you should already know the answer to your question. Our 3 night stay was a catalogue of disaster. I wrote a lengthy e-mail about our dissatisfaction which remains unanswered. To top it all, rather than get any kind of apology or even a discussion on how to pit things right, we were We greeted with a bill, upon checking out which include charges for things we did not have, from minibar and took a good half hour to resolve upon checking out when our private transfer was already waiting. This made us late for our flight out of Iguazu and got the last 2 seats on plane. We have travelled extensively and can honestly say we have had much better service from lower end hotels. Management will do well to understand that the size of rooms do not in anyway make up for appropriate staff training. Whilst mistakes do happen staff need to acknowledge when these are made and how to rectify them speedily. Staff should also have a respect of clients limited and valuable time they have on holiday.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosta, Malta
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 23, 2013 via mobile

The hotel and grounds look very impressive and the room we had on the third floor was very good. However, we found the service and staff not to be very welcoming or helpful. On arrival in the lobby and upon checking in, we were left to our own devices as to finding our room in what is quite a large resort.
The only English speaking receptionist was quite brusque in response to our questions and not of any useful assistance to enquiries regarding local restaurants. He gave the strong impression that he did not like having to deal with us for reasons beyond our comprehension.
Supposedly a five star resort hotel yet it lacked any kind of warmth towards the residents and there was little sign of friendliness from any staff that we had received in Buenos Aires.
It is effectively just a stopping point for a visit to the Falls and I would suggest looking to other nearby hotels rather than this one as I'm sure a much friendlier welcome and nicer experience is on offer elsewhere and probably a damn sight cheaper.

Stayed November 2013, traveled with family
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Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 21, 2013

We stayed on this hotel for a few days. It meant to be a dispatch point to The Iguazu treasures but it was more than that. The large comfortable room (though a little used and shabby ), The landscape and the service were excellent.

Room Tip: Junior suite
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

This resort is stunning. The landscape was so beautiful it felt like paradise. The pools were beautiful - I only wish I would have had enough time to enjoy them. We were supposed to fly into Iguazu by 3pm on Monday but we had a flight delay due to weather. We arrived at 11pm. I felt like the trip was redeemed once we arrived at the resort. Our group was greeted with a refreshing smoothie and a local bread. We headed straight to our rooms and when we went in we were so delighted! The room was a VERY good size. The decor was beautiful. There were electronics built in to turn lights on/off from bed. Our view was like looking at a park. The bathroom was beautifully done in marble, double sinks, large soaking tub, separate shower and separate toilet area. We slept wonderful in the very comfortable king size bed.

The morning breakfast was divine. The fruits were just beautiful. So many choices on the buffet. Coffee was great. Service was wonderful.

The staff was very friendly and helpful. I would highly recommend this hotel. We hope to go back one day.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Iguazu Grand Resort, Spa & Casino

Address: Ruta Nacional Nro. 12 Km 1640, Puerto Iguazu 3370, Argentina
Phone Number:
Location: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Iguazu
#1 Luxury Hotel in Puerto Iguazu
#1 Spa Hotel in Puerto Iguazu
#2 Romantic Hotel in Puerto Iguazu
#5 Family Hotel in Puerto Iguazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Iguazu Grand Resort, Spa & Casino 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The Iguazu Grand Resort Spa & Casino, is regarded as the most luxurious hotel at the Iguazu Falls and is the only full-service resort and casino on either side of the Falls. Chosen as Argentina's Leading Resort by World Travel Awards 2010, the hotel is located just fifteen minutes away from the Iguazu Falls National Park. The Iguazu Grand hotel sits on fifteen acres of semitropical vegetation with three multilevel outdoor swimming pools and beautifully man-made cascades. ... more   less 
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Also Known As:
Iguazu Grand Hotel Puerto Iguazu
Iguazu Grand Resort, Spa And Casino
Iguazu Grand Puerto

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