Rooms much larger than average - probably the only plus point at this hotel. Unfortunately staff are not trained to look after clients. They are very standoffish and talk to you as if you should already know the answer to your question. Our 3 night stay was a catalogue of disaster. I wrote a lengthy e-mail about our dissatisfaction which remains unanswered. To top it all, rather than get any kind of apology or even a discussion on how to pit things right, we were We greeted with a bill, upon checking out which include charges for things we did not have, from minibar and took a good half hour to resolve upon checking out when our private transfer was already waiting. This made us late for our flight out of Iguazu and got the last 2 seats on plane. We have travelled extensively and can honestly say we have had much better service from lower end hotels. Management will do well to understand that the size of rooms do not in anyway make up for appropriate staff training. Whilst mistakes do happen staff need to acknowledge when these are made and how to rectify them speedily. Staff should also have a respect of clients limited and valuable time they have on holiday.
- Official Description (provided by the hotel):
- Located 15 minutes away from the Iguazu National Park and 20 minutes from the Puerto Iguazu Airport, the Iguazu Grand Resort Spa & Casino is the most luxurious hotel in the city of Puerto Iguazu, Argentina. It offers a wide range of activities for the whole family. Our playland is specially designed for children under 5. It has a playground with a ball pit, a mini-theatre, a soft playground, a bouncy castle and many recreational activities. Our Kids/Teens area has Playstations, Nintendo, Wii, computers, table tennis and foosball. The recreational team organizes great activities every day such as pool games, mini-golf, big-sized chess, climbing wall and zip line, themed parties, mini-chef cooking activities, juggling classes and art workshops. Our Spa del Paraiso offers different therapeutic treatments, massage, a water circuit that includes sauna, steam room, Scottish shower, relaxing room, indoor pool and a Roman bath. We invite you to discover the Iguazu Grand Resort Spa & Casino, one of the most well-known hotels in Argentina. ... more less
- Reservation Options:
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- Also Known As:
- Iguazu Grand Hotel Puerto Iguazu
- Iguazu Grand Resort, Spa And Casino
- Iguazu Grand Puerto