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“Nice casino” 5 of 5 stars
Review of Iguazu Grand Resort, Spa & Casino

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Iguazu Grand Resort, Spa & Casino
4.5 of 5 Resort   |   Ruta Nacional Nro. 12 Km 1640, Puerto Iguazu 3370, Argentina   |  
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Hotel amenities
Ranked #3 of 43 Hotels in Puerto Iguazu
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice casino”
5 of 5 stars Reviewed May 6, 2013

We didn't stay in the hotel, but went to the casino on Saturday night. It's a nice casino, complete with poker tables, roulette, a good bar and free drinks if you play on the tables. Service was very attentive, dealers professional and the Champagne cocktail I had was delicious. Would definitely go again. P.S. My opinion is probably skewed as we won that night ;-)

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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487 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Vitoria, ES
1 review
5 of 5 stars Reviewed April 30, 2013

I was very happy in hosting the Resort. It is an excellent Tourist Resort and Casino. People here are very educated. The rooms are very comfortable. The Casino is excellent. The food of excellent quality.

Room Tip: Big rooms.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

What a wonderful surprise to find such a spectacular property in the middle of the Argentinian jungle. We did not visit the casino but the rest of the facilities were top rate. Our room was very clean & spacious. Seriously, the room was larger than our first apartment. The bathroom was huge & had double vanity sinks. The grounds invited you to stroll & explore. The large tri-level pool is worthy of special mention. It was made to blend in with the tropical landscape. The two restaurants we ate at were reasonably priced. The service was prompt, friendly & efficient. We were pleasantly surprised at the fried eggs added to the hamburgers & club sandwiches. Their steaks were large & delicious but in Argentina why would we expect anything less. This hotel helped make our visit to Iguazu Falls a memorable trip.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northampton England
Top Contributor
226 reviews 226 reviews
77 hotel reviews
Reviews in 97 cities Reviews in 97 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed April 13, 2013

A hotel with a huge outdoor pool, full spa, and great gardens. Provides a welcome retreat for when the falls are closed - ideal for a family that want some fun after a day at the falls. Great restaurant too. Friendly, efficient service. So why not 5 stars - two reasons, the style is a bit Las Vegas ish....but that's a taste thing,,,,and the breakfast could have been better....looked impressive, but the reality was less than this. If it wasn't for that would have hit 5 for me.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rockwall, Texas
Top Contributor
135 reviews 135 reviews
98 hotel reviews
Reviews in 94 cities Reviews in 94 cities
162 helpful votes 162 helpful votes
2 of 5 stars Reviewed April 10, 2013

As other reviews on TA will attest, this property is lacking in many ways. Also note there is not one single comment from management concerning any of the reviews, suggesting only one thing - no one gives a damn, and it's obvious. To boot, it's been awarded Leading Hotels of the World - please and no thank you; I don't think so. The hotel grounds are spectacular; that's the best part of the hotel. The insane 10:00 AM check out time is a slap in the face, but then again, I saw no reason to stay and enjoy the dirty, worn, faded furniture, the tiny bathroom, the tattered carpet, the furnitureless balcony overlooking nothing, and the poor quality, expensive food on premises. In addition to a front desk that would not change nor exchange currency, the 30 minute walk into town to the nearest ATM, was not welcome. (Puerto Iguazu is a nasty, nasty town) Let me also add, the rip off casino did not have an ATM, likely the only casino in the entire world without ATM - seriously. The hotel is a solid 25 minute, expensive ride to the National Park. I plan on a return visit to this area to see more of Iguazu Falls, but for sure won't stay here. Leading Hotels of the World? Please - don't blow smoke when there's no fire.

Room Tip: Choose your room at the Sheraton in the National Park. There are no good rooms here.
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  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 31, 2013

Staying here was a treat. I took my family (8 in total including 2 small kids) here last week and I wish we had more than the 2 nights there. While it is expensive it was worth it in my opinion and fulfilled all our needs and exceeded my expectations. The quality of the hotel in general is top notch, good rooms, large bathrooms, nice views, good service for the most part. Even though it's billed as a resort and casino it was actually a wonderful place to have kids as there were multiple kids areas outside and the pools were also very nice. They even have great tennis courts which we enjoyed that were free of use to their guests.

For those looking for some adult time the Casino is also pretty nice as well. It's a little on the small side for US Standards but has a good vibe going with most games you would expect to find as well.

**the only weird note about staying here is ATM's. I figured that since there was a casino that there would certainly be ATM's as well but was sorely mistaken. They have no ATM on the property or in the hotel (not by their choice but because of some Iguazu regulation) and as a result if you want to take out money you have to take either a 5 minute taxi or a 30 minute walk into town to where the ATM's are. Also, for any gamblers out there the Casino is mostly in US Dollars but the ATM's won't let you take out Dollars nor will the Casino exchange Argentine Pesos for Dollars so if you are planning to gamble you want to make sure to bring X amount of US Dollars with you. There is a small portion of the Casino where they have games in Pesos but this only represents about 5-10% of the casino and nearly everything is US Dollar only.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 11, 2013

Personally, I never recommend a hotel which does not know how to treat its customers. This hotel should immediately be stripped of its membership from Leading Hotels Of The World for this very reason. After having traveled to 35 countries in 6 continents and having stayed at youth hostels to the most luxurious hotels in the world, the treatment received at this hotel's front desk perhaps ranks, in my opinion, in the bottom 2 of all my hotel experiences (competing with the experience of being racially differentiated against in another 5-star hotel in Turkey), esp. considering that I paid $400 per night for the room.

I was on my honeymoon and I spent 2 months perfecting my itinerary around South America choosing the best hotels with the most luxurious amenities. I chose a suite at this hotel (dates: 17th-19th Feb 2013) because it was supposed to have a hot tub and a balcony with a view of the lake. When we reached the hotel we were given a room with no balcony in the room and consequently no view at all. Obviously I was annoyed because I had paid for something that wasn't there. I brought it up with the receptionist named Luciana. However, she just matter-of-factly said that this is what it is and we can't do anything about it. She basically laughed at me on my face because I wanted something that I had paid for. She didn't think the need to apologize, (wait, she did. Sarcastically. After 10 minutes of arguments.), did not relate to what I was saying and did not even call her manager. After several rounds of arguments for the next 10 minutes, she just told me to do whatever I want and walked out on me and hid in a room inside.

This is not the behavior one expects at hotels that claim to be the Leading Hotel In The World. We are not asking for a freebie. We are asking for something that we PAID for and were promised in a written document. It is not my problem that the 4th floor does not have balconies. You need to tell me before I arrive that it doesn't. You need to show some empathy. You need to be apologetic. You definitely cannot act like you are doing me a favor by giving me a room.

I do not ask that you give me a free room. However, I do not expect you to be arrogant for your own fault. I'm paying you for your service dammit, you're not doing me any charity.

The management of this hotel needs to seriously look into its training and recruitment. Most disappointed for being made to feel like a fool in presence of hotel staff and other customers for an unfulfilled promise by the hotel's management.

Raghav Himatsingka

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iguazu Grand Resort, Spa & Casino

Address: Ruta Nacional Nro. 12 Km 1640, Puerto Iguazu 3370, Argentina
Phone Number:
Location: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Iguazu
#1 Spa Hotel in Puerto Iguazu
#1 Business Hotel in Puerto Iguazu
#2 Romantic Hotel in Puerto Iguazu
#5 Family Hotel in Puerto Iguazu
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Iguazu Grand Resort, Spa & Casino 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The Iguazu Grand Resort Spa & Casino, is regarded as the most luxurious hotel at the Iguazu Falls and is the only full-service resort and casino on either side of the Falls. Chosen as Argentina's Leading Resort by World Travel Awards 2010, the hotel is located just fifteen minutes away from the Iguazu Falls National Park. The Iguazu Grand hotel sits on fifteen acres of semitropical vegetation with three multilevel outdoor swimming pools and beautifully man-made cascades. ... more   less 
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Also Known As:
Iguazu Grand Resort, Spa And Casino
Iguazu Grand Hotel Puerto Iguazu
Iguazu Grand Puerto

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