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“The potential is there but .........!!” 3 of 5 stars
Review of Gran Hotel Tourbillon

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Gran Hotel Tourbillon
4.0 of 5 Hotel   |   RUTA 12 KM 4,5, Puerto Iguazu 3370, Argentina   |  
Hotel amenities
Ranked #26 of 40 Hotels in Puerto Iguazu
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“The potential is there but .........!!”
3 of 5 stars Reviewed April 30, 2012

During our five weeks' holiday in Argentina, Uruguay and Chile which involved stays in 9 different hotels, this hotel was our only disappointment - not because of the room standard, cleanliness and facilities, but because of the failure of the staff to display any interest in providing adequate service to guests.

It would be a shame if management does not address this issue, as it makes what should be a very pleasant hotel to stay at into one better avoided in favour of other alternatives.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
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    13
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See reviews for
39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
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  • French first
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  • Russian first
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English first
Blackburn, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed April 29, 2012

A lovely modern hotel situated on the main road between Puerto Iguazu and Iguazu Falls. Lovely, clean modern bedrooms with bright modern furnishings, Bathroom and toilet were separate which is good.
Breakfast buffet was very nice with plenty of fresh fruit & pastries. Evening meal is also a buffet or a la carte, but I got the impression they prefer you to have buffet. So the 2nd night we took a taxi into town and had a lovely meal.
The pool area and wooden decking is really nice but after an early start and a full day around the falls we were just too tired to use these facilities.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 23, 2012

One of 12 hotels in which we stayed during our holiday in Argentina and Uruguay. The hotel is modern, clean and well situated with a nice pool area. But the staff/management spoilt the stay. After 12 hours of travel to get there (no problems) we registered and were almost propelled to the tour desk to book tours. All we wanted was a shower! Later we said but the persistence put us right off and a trip through the foyer was not a pleasant experience in days to come!
30 minutes wait for our bar order to arrive. Breakfast dishes only replenished after a request, our request for drink service by the pool met with an abrupt "NO". Such a pity as it's a nice hotel but it needs new staff and/or management or a good shake-up!!!

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2012 via mobile

We stayed in the hotel for four days.
We arrive at late hour we were welcome by the resorption desk clerk which arrange the rooms profetional and polite.
The rooms were very clean and arrange nice.
The breakfast is generous with variety of good things also very clean and excelent service
I would recommend this great place to my friend and family

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toluca, Mexico
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 5, 2012

The hotel is great, nice bedrooms (each with its own terrase) and facilities, and the personnel is very warm and helpful. There is a pool and a Jacuzzi outdoors, which is great to relax after the tour to the waterfalls, there you will be able to see the sunset, so it is lovely!! The breakfast is also great hot dishes (make sure you ask for them because they are not put in the buffet table), along with fresh pastries. Even though it is located in the hotel area it is outside the city center, but you can always take a cab or “El Práctico” the yellow bus that goes from the city to the hotel area.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 13, 2011

I was put up in this hotel for 1 night by Aerolineas as there was an airtraffic controller strike. I had spent most of my stay in Iguassu on the Brazilian side in a small hostel called Pousada El Shaddai.

The Tourbillon is a flash looking hotel and was built a couple of years ago as a 3 to 4 star hotel. I think the architect was on something though when it was designed.

The room I had was large and comfortable and the bathroom looked really flash but that´s where it ends. The airconditioner is carefully positioned to blow cold air over the beds so you either have the choice of a hot room or be frozen in bed. Really classy design that! When you go out you have to take the key and that turns the airconditioner off so the room is always hot when you use it.

The bathroom is open plan so when you have a shower it turns into a swamp and doesn´t drain properly and that means no matter where you stand after a shower you are in a flood. The tiles are slippery too so you had better walk really carefully! To top it off there isn´t a lightswitch and the lights are controlled by a motion sensor. While that sound great it has a problem than it doesn´t setect you in the shower so after a minute of so you are plunged into darkness. I suggest leaving the door open so you get some light into the bathroom. Ditto happens if you use the toilet which is like a throne and far too high off the ground.

They also charge for wifi when every other cheap hotel I stayed at in Argentina, Brazil and Chile gives wifi for free.

The location is awful. You are a long way out of town so are pretty well forced to eat in their restaurant.

About the only good thing about this expensive piece of mediocrity is the breakfast which is good with nice fresh pressed juices plus the usual ham, cheese, bread, croissants etc.

Give a choice I would any day stay in the hostel where I was. You could leave the airconditioner on all day, the room was huge and breakfast was fine and the location was far far better.

Room Tip: Avoid this place!
See more room tips
  • Stayed November 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 19, 2011

Before I launch into all my complaints let me say how grateful I am to have the opportunity to travel and view amazing sights such as Iguazu Falls.

Now let me say this is the most horrible hotel I have ever set foot in. I could not escape fast enough. I would have paid anything to get out of there. Do not let the glamorous website fool you; it is nothing like the website. First, it is just off the highway and half of it is under construction, so it looks like a cheap roadside motel. The energy inside is downright scary. Totally dead and deserted. The guy who works the front desk basically looks terrified any time you approach. It is totally understaffed. The front desk guy was basically the only one there, so he was the reception and bell boy, which meant he did not show me or explain anything. He just basically tossed my bag in my room and ran back down to resume answering phones. I tried to ask him if they have people they can call in to do massage and he cut me short with a firm NO and kept walking up to my room with my bag. I also called reception from pool phone after reading about some restaurants in guide book and on trip advisor to have him make a reservation. The restaurant I wanted to go to specifically said to make reservations. I called reception to request they make a reservation for me and he said to call later from my room. Instead of calling for me or making note to call later when restaurant opened, he wanted to run up more phone calls?

The hotel is totally run down. I was under the impression from trip advisor that it was a new hotel. The bright red carpets are dirty and tattered and the walls have tons of black scuff marks and chipped paint. The hallway carpets are also dirty and warn and my room stank of stale cigarette smoke. So much so that when I came back from pool the house keeper was spraying the most dreadful air freshener in my room.

Let's get to the most important issue: THE HOTEL IS UNDER CONSTRUCTION!!!!! and it is VERY noisy. I booked a 3 day weekend in Iguazu through a tour company in BA. I have never booked a group tour before and now I know why. I specifically told my booking agent that I wanted the first flight out of BA in the morning so I could spend the day relaxing by pool. I had read on trip advisor that there was construction at the hotel and that is was "not a problem". LIES! I seriously think the three positive reviews on trip advisor were written by the hotel. I specifically asked my booking agent about the construction and he got back to me saying it was not a problem. it is! You are staying in a half finished hotel and that is what it feels like. The construction is evident even I the lobby, but the worst is the pool.

After my arrival I quickly put on my swim suit and headed to the pool for my wonderful long day of reading and relaxing by pool. First the pool area is so much more cheap looking than the photos on website. I tried to make the best of it and settled into one of the cheap plastic chaise lounges and ordered a snack. There is no nice view from pool. Just a cheap playground and some areas where the construction guys are working. The music at pool is blaring! So loud there was no relaxing or reading to be had. I suppose they cranked it up to try and drown out the construction noise, which did not work. The construction is basically right over the pool, so you are basically lounging in a construction zone complete with power tools.

It was at this point that I realized I had to move hotels immediately. I literally ran to reception to have them call my tour Booker to move me. I a telling you I would have paid $1000US dollars to move to Panoramic hotel immediately. The people at front desk are totally incompetent and have no business in the hospitality industry. Their English is not good if that is an issue for you. I speak enough Spanish to get by with the basics.

They also milk you for every penny. They charge for wi-fi (panoramic hotel does not). I paid for one hour of wi-fi and then wanted to change it to full day of wi-fi and instead of applying the one hour fee to the all day fee they charged me full day fee on top of the one hour. I tried to have them make most of my calls to tour operator from front desk so I would not have to pay to call from my room, but I was so desperate that I did go back to my room to make more phone calls. When I brought it up to them at check out, saying I needed to make calls due to construction, they still charged me. You would think they could comp those small amounts to compensate for construction. I basically called the Panoramic hotel myself to see if there was room, gave them my credit card, told them to send a car immediately and that I would work it out with the tour operator later as it was already around 2:30 and my day of relaxation was slipping away.

I was thankfully able relocate to the Panoramic Hotel, which was the other hotel I was mainly considering. What a mistake to book the Tourbillon instead. I usually go for top of the line hotels and was considering booking the Hotel das Cataratas which is on The Brazilian side inside the park. If I had it to do over I would book the Hotel das Cataratas and not book a tour of Brazilian falls as they are literally outside your door step. This whole experience really reinforced the necessity to book the best when in super touristy areas. Don't get me wrong, I don't mean you need to stay only at Four Seasons or Oberoi. I have had wonderful stays in smaller boutique lodgings in places like Bali, Thailand and Guatemala. It's a matter of attention to detail and a nice caring staff. If you are used to Four Seasons or Oberoi I would say the only hotel for you is Hotel das Cataratas. I normally go all out and this time I told myself I was already spending a month I BA and the side trip to Iguazu did not have to be top of the line. Mistake.

I was VERY happy to relocate to Panoramic Hotel. The view is magnificent and pool area is amazing. It is not anywhere near the level of an Oberoi, Four Season's or Penninsula, but compared to Hotel Tourbillon it is paradise!

The only good thing about Tourbillon is the adorable and sweet pool boy with 2 different colored eyes.

If you are interested in my opinion on Panoramic you can view that review.

  • Stayed January 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Tourbillon

Address: RUTA 12 KM 4,5, Puerto Iguazu 3370, Argentina
Location: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 40 Hotels in Puerto Iguazu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Hotel Tourbillon 4*
Official Description (provided by the hotel):
Tourbillon Hotel is located on National Route 12, KM 4,5, 5 minutes from downtown Puerto Iguazu and only 15 minutes from the Falls and Iguazu International Airport. Services: swimming pool, solarium and Jacuzzi, Pool Snack Bar, Lobby Bar, Restaurant with à la carte menu and buffet, Play room, Internet center, Wi-Fi, Laundry, Free Parking, Tours & Transfers. The Hotel has 28 comfortable rooms, 24 Triple Garden and 4 Suite Junior with view to the garden or pool. Services: Air conditioning cold-hot, Telephone, Internet WI-FI, jacuzzy, hair dryer, cable TV with 32 "LCD, Minibar, Room Service, Safe Box, laundry, and private balcony with table and chairs. ... more   less 
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