Our experience here was not particularly good. Our Travel Agent booked us for one bed and we got up to out beautiful 'Falls View' room to find two double beds. We called the front, nothing they could/would do and they blamed it on the travel agency. I had paperwork stating otherwise but there was clearly going to be no budging so, great, three days with a beautiful fall view with my significant other and I feel like I'm in summer camp. That said, there were definite pros and cons that I think can help you make your decision:
As the only hotel inside the park, you have direct access to the falls. It's just about a half mile to the trails (from the pool area) and a bit longer to the train. There's a 10 minute train to see the Devil's Throat (a must).
The food was pretty good although expensive. The wine by the glass was actually very reasonable and within the same prices at our other four cities in Argentina.
The wait staff appeared friendly and to like their jobs. What I noticed though is that if you want to be helped, you have to initiate contact. The staff appears to be very lean so it's not full service in the bar and pool areas. We did not dine in the dining room as we looked about 40 years younger and the crowd was getting very worked up over the live entertainment. They were having fun but we would have been the oddballs so we ate at the bar and it was tasty.
The power went out about six times while eating dinner our first night. Then, it went out the next day. Then, the next day. This wasn't due to storms and although it was temporary (approx 20 seconds each time) it was not ideal. Hats off to the wait staff for not skipping a beat although this leads me to believe its a common occurrence.
The internet is 70 pesos a day. It's free in the lobby but you have to ask the front desk for the log in information. They give you these obnoxious little pieces of paper to log in from the lobby an hour at a time - half of which didn't even work. I had to repeatedly ask for more log ins so I could get one that worked. We were here for Thanksgiving and our family member had a baby so we needed the internet to work and this was a point of frustration. come on, Sheraton.
If you search anything about the exchange rate you'll see there's an official rate and the unofficial rate which literally gives you about 30-40% more on the exchange. The other four cities in Argentina took both Pesos and American Dollars and when using USD, they'd exchange you at at least 8 or 8.5 so you got pretty close to the 9.5 unofficial rate. The Sheraton offered 5.15 which is actually lower that the official rate which seems like they are making money off of it. I get it, pay in pesos and there aren't issues but our past two weeks we've used both and this was the most ridiculous encounter we had. The customers next to us checking in laughed when they heard the rate.
Overall, our experience of the hotel felt short of our expectations. This brand has a good name and we expected a little more from a service perspective. The front desk could use some hospitality retraining. It's convenient, and there's a spa and fitness center (didn't use) but just know that you'll pay more for average.
The falls, however, are amazing and we recommend both trails and the train to see the Devil's Throat.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your comments!!
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I apologize for the inconveniences you had to encounter during your stay! Your comments helps us to detect our faults, just so we can make the corrections necessary to achieve our main goal, is to provide our guests with excellent quality and best services.
Wiht our best regards,Cristian .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.