Okay, I will just say, if you are on a tight schedule, have money to burn or have a ton of Starwood points, stay here. All the waterfalls can be accessed by a trail that is less than a 5-minute walk away from the hotel's back door. The location in the park spoiled us. However, at $300+/nt., the hotel is pretty expensive, but then again, we did come during high season. Here's what to expect from the Good, the Bad, & the Ugly:
GOOD: The beds are VERY comfortable; every room has a balcony, big cable TV and a room safe; they give complementary bottles of water daily & chocolates on your pillow when they turn down your bedin the evening; there's a spa with a decent gym in the basement; the outdoor pool is huge and very nice; there are FREE computers available in the lobby; there are tour companies right on the premises with reasonable rates for your convenience; we found the service to be good. They screwed up with part of our reservation but made it up to us quickly, with many apologies. Only a few times was service competent but indifferent.
BAD: The food. I am a foodie and my boyfriend is a chef, so our standards may be a little skewed. To us, it's about a 4 on a scale of 1-10. In our opinion, go elsewhere, unless you only use food as sustenance. Try La Rueda or El Quincho del Tio Querida in town. They're excellent; The hotel charges $P45/stay for the gym; Many tour groups stay here (i.e. it gets very very crowded and busy during high season)
UGLY: The decor of the entire hotel - Cold tile floors, old & tacky gilded bathroom fixtures (but honestly, it's passable - I am a designer from NY, and I have been in a LOT worse places). It could use a facelift though. It's old; The walls are very, very thin, and the hallways are very acoustic. I can hear people having conversations and screaming kids running up and down the hallways (with our door closed!)
All in all, we enjoyed our stay here, and if we ever came back, we would stay here again, regardless of whether or not they had a facelift, just because we're not interested in renting a car for a few day trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Spa, Other