I've actually stayed in this hotel 5 times since 2002, mostly on business but most recently on holiday. I've always loved its location: right on the main Plaza which always has lots going on, close to the main shopping streets and surrounded by decent restaurants and coffee shops. Rooms too are holding up surprisingly well (as they look the same to me as they did when I first stayed 9 years ago) with big marble bathrooms that have a separate rainfall shower and bath. They are spacious too (we had the more expensive corner room) and comfortable apart from rather noisy air-conditioning. If you are a light sleeper and staying in the height of summer this will be a problem. The Bistro M restaurant is OK and the breakfast is average. Like others I object to paying through the nose for wifi in my room, though it is free in the lobby. The main reason I have given 3 stars (average) rather than 4 stars (very good) is the same things others have commented on: this is an enormous hotel and casino that clearly is a major conference and event venue too. On the night I arrived a massive event was taking place in the hotel which meant the terrace was closed (which is the nicest place to eat) and the restaurant was offering a miserable buffer instead of its usual a la carte. Staff were off-hand and did not offer a welcome that was at all positive or friendly, and clearly the focus was on servicing the event. All through my stay (3 nights) the staff did not smile, did not offer to go any extra mile and basically did their job with a slightly sullen and dismissive attitude. Having come from a stunning little boutique hotel in Salta (Kkala) I realise the contrast with this corporate place was a big one, but even allowing for that this particular Hyatt seems set-up for corporate business and does not present a welcoming face to the private individual checking in on vacation. I will look for an alternative next time.
- Official Description (provided by the hotel):
- Park Hyatt Mendoza Hotel, Casino & Spa, with its beautifully restored 19th-century Spanish colonial facade, is a prestigious five-star hotel. Located in one of the Great Wine Capitals of the World, the hotel is situated in the main business district in the centre of Mendoza, in front of Plaza Independencia. The hotel is only 15 minutes away from Mendoza International Airport, and 90 minutes away from the Aconcagua mountain and major ski resorts in Argentina. Park Hyatt Mendoza is ideal for business and leisure travelers, including rooms with stunning views of the Andes mountain and the city of Mendoza. Close to the most important vineyards and wineries of the region. Its 186 guestrooms and Suites are provided with refined wood furniture, fine materials and local artworks. The meeting rooms are custom-designed for meetings, social events and conferences. There are three meeting rooms, a boardroom and a 300 square-metre ballroom that evokes the luxurious Salon de Los Espejos of the historic Plaza Hotel. Delight yourself with our gastronomic options: Bistro M, Grill Q - Parrilla Argentina, Uvas Lounge & Bar and Terrazas de la Plaza. Experience also Kaua Club & Spa and Regency Casino Mendoza. ... more less
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- Also Known As:
- Park Hyatt Mendoza Hotel Mendoza
- Hyatt Mendoza
- Mendoza Hyatt